Works matching DE "BANKING industry customer services"

Results: 401

Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction.

Published in:

Service Industries Journal, 2013, v. 33, n. 6, p. 565, doi. 10.1080/02642069.2011.622370

By:

Seck, AnneMarianne;
Philippe, Jean

Publication type:

Article

Service climate and employee service performance: exploring the moderating role of job stress and organizational identification.

Published in:

Service Industries Journal, 2011, v. 31, n. 14, p. 2355, doi. 10.1080/02642069.2010.503873

By:

Zhang, RuoYong;
Liu, XinMei;
Wang, HaiZhen;
Shen, Li

Publication type:

Article

Introduction.

Published in:

Service Industries Journal, 2010, v. 30, n. 13, p. 2111, doi. 10.1080/02642069.2010.530065

By:

Soriano, DomingoRibeiro

Publication type:

Article

Explaining consumer complaining behaviour in double deviation scenarios: the banking services.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1659, doi. 10.1080/02642060902793524

By:

Casado-Díaz, AnaB.;
Nicolau-Gonzálbez, JuanL.

Publication type:

Article

Zone of tolerance for banks: a diagnostic model of service quality.

Published in:

Service Industries Journal, 2009, v. 29, n. 11, p. 1547, doi. 10.1080/02642060902793425

By:

Nadiri, Halil;
Kandampully, Jay;
Hussain, Kashif

Publication type:

Article

Making customer relationship management work: evidence from the banking industry in Taiwan.

Published in:

Service Industries Journal, 2009, v. 29, n. 9, p. 1183, doi. 10.1080/02642060701846788

By:

Lin, Nan-Hong;
Tseng, Wen-Chun;
Hung, Yu-Chung;
Yen, DavidC.

Publication type:

Article

Assessing and differentiating the quality of Internet-based services: a case of online banking in Taiwan.

Published in:

Service Industries Journal, 2008, v. 28, n. 5, p. 581, doi. 10.1080/02642060801988092

By:

Yu, Chian-Son

Publication type:

Article

Does the length of a customer-provider relationship really matter?

Published in:

Service Industries Journal, 2008, v. 28, n. 5, p. 649, doi. 10.1080/02642060801988191

By:

Chiao, Yu-Ching;
Chiu, Ya-Kang;
Guan, Jyh-Liang

Publication type:

Article

A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa.

Published in:

Service Industries Journal, 2008, v. 28, n. 2, p. 139, doi. 10.1080/02642060701842118

By:

Chipunza, Crispen

Publication type:

Article

Exploring the Application of IVR: Lessons from Retail Banking.

Published in:

Service Industries Journal, 2004, v. 24, n. 3, p. 150, doi. 10.1080/0264206042000247803

By:

McCartan-Quinn, Danielle;
Durkin, Mark;
O'Donnell, Aodheen

Publication type:

Article

Reputation and Product Tampering in Service Industries.

Published in:

Service Industries Journal, 2003, v. 23, n. 4, p. 3, doi. 10.1080/02642060412331300972

By:

Jai-Beom Kim;
Chong Ju Choi

Publication type:

Article

Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction.

Published in:

Service Industries Journal, 2003, v. 23, n. 2, p. 112, doi. 10.1080/02642060412331300912

By:

Matzler, Kurt;
Sauerwein, Elmar;
Heischmidt, Kenneth A.

Publication type:

Article

Delivering Customer Satisfaction within the SME Client--Banker Relationship.

Published in:

Service Industries Journal, 1993, v. 13, n. 1, p. 98, doi. 10.1080/02642069300000006

By:

Chaston, I.

Publication type:

Article

Customer Service in Selected Branches of a UK Clearing Bank.

Published in:

Service Industries Journal, 1992, v. 12, n. 1, p. 125, doi. 10.1080/02642069200000009

By:

Howcroft, Barry

Publication type:

Article

MULTIPLE BANKING RELATIONSHIPS: EVIDENCE FROM THE ITALIAN EXPERIENCE.

Published in:

Manchester School (1463-6786), 2002, v. 70, p. 37, doi. 10.1111/1467-9957.70.s1.3

By:

Cosci, Stefania;
Meliciani, Valentina

Publication type:

Article

THE EFFECTS OF NEGATIVE EMOTIONS AND CORPORATE REPUTATION ON ALTERNATIVE VOICE COMPLAINT BEHAVIOR OF BANK CUSTOMERS.

Published in:

Journal of Marketing & Marketing Research / Pazarlama ve Pazarlama Araştırmaları Dergisi, 2021, v. 14, n. 3, p. 427, doi. 10.15659/ppad.14.3.937203

By:

BAŞGÖZE, Pınar;
ÖZKAN TEKTAŞ, Öznur

Publication type:

Article

Opportunity and Challenges of Electronic-Banking System in Commercial Bank of Ethiopia (A Case Study on Gurage Zone).

Published in:

Journal of Accounting, Finance & Auditing Studies, 2019, v. 5, n. 2, p. 106, doi. 10.32602/jafas.2019.23

By:

Fetu, Abdulselam

Publication type:

Article

A Bayesian approach for analyzing the services of banking institutions.

Published in:

Journal of Consumer Affairs, 1998, v. 32, n. 1, p. 121, doi. 10.1111/j.1745-6606.1998.tb00403.x

By:

Lepak, Greg M.

Publication type:

Article

POMIAR JAKOŚCI PROCESU REALIZACJI USŁUGI BANKOWEJ.

Published in:

Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2012, n. 265, p. 260

By:

Łosiewicz-Dniestrzańska, Ewa

Publication type:

Article

IDENTYFIKACJA BARIER KORZYSTANIA Z BANKOWOŚCI MOBILNEJ W BANKU SPÓŁDZIELCZYM.

Published in:

Business Informatics / Informatyka Ekonomiczna, 2018, v. 3, n. 49, p. 106, doi. 10.15611/ie.2018.3.09

By:

Tomczyk, Kamila

Publication type:

Article

EFFECTIVENESS OF VALUE ADDED SERVICE IN PUBLIC SECTOR BANKS - A FACTOR ANALYSIS.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2017, v. 8, n. 10, p. 19

By:

KUMAR, M. SURESH;
SURESH, G.

Publication type:

Article

A STUDY ON SATISFACTION OF BANKING CUSTOMERS TOWARDS ONLINE SERVICES.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2017, v. 8, n. 8, p. 77

By:

PAUL, HELNA K.;
C. K., NOUFAL;
P. P., FASNA

Publication type:

Article

A STUDY OF COMMERCIAL BANKING SERVICE QUALITY AND CUSTOMER SATISFACTION.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2017, v. 8, n. 7, p. 10

By:

TALUKDER, ABDUL KHALIQUE;
BHOWAL, AMALESH

Publication type:

Article

A STUDY ON CUSTOMER DELIGHT IN INDIAN BANKING SECTOR.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2016, v. 7, n. 7, p. 51

By:

Y., LOURDU MARY.

Publication type:

Article

A STUDY OF POST RECESSION INDIVIDUAL INVESTMENT BEHAVIOR.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2016, v. 7, n. 5, p. 49

By:

SINGH, SONIYA

Publication type:

Article

A STUDY ON CUSTOMER SATISFACTION AND LOYALTY IN INDIAN BANKING SECTOR.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2016, v. 7, n. 5, p. 60

By:

SUDHAMANI, A. R.

Publication type:

Article

MODERN BANKING SERVICES: A STUDY ON CUSTOMER PERCEPTION AND BEHAVIOUR WITH SPECIAL REFERENCE TO CENTRAL BANK OF INDIA.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2015, v. 6, n. 10, p. 80

By:

SUCHITRA

Publication type:

Article

A STUDY OF USE AND IMPACT OF INTERNET BANKING ON CUSTOMER SATISFACTION LEVEL (WITH SPECIAL REFERENCE TO UDAIPUR DISTRICT).

Published in:

CLEAR International Journal of Research in Commerce & Management, 2015, v. 6, n. 8, p. 92

By:

SHRIMALI, ASHISH

Publication type:

Article

REVIEW OF LITERATURE FOR SCALE DEVELOPMENT: E-SERVICE QUALITY.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2015, v. 6, n. 7, p. 77

By:

JOHN, RAJANI ROSHAN

Publication type:

Article

A STUDY ON CUSTOMER PERCEPTION TOWARDS THE SERVICES OFFERED IN RETAIL BANKING BY SOUTH INDIAN BANK VADAVALLI BRANCH, COIMBATORE CITY.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2015, v. 6, n. 5, p. 32

By:

SIMON, LINDA MARY

Publication type:

Article

AN EMPIRICAL STUDY OF RURAL CUSTOMER'S SATISFACTION AND CONSUMER AWARENESS FROM E-BANKING IN INDIA WITH SPECIAL REFERENCE TO BRAHMAVAR.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2015, v. 6, n. 5, p. 73

By:

SHETTY, MALLIKA A.;
SUMALATHA

Publication type:

Article

CUSTOMER SATISFACTION WITH BANKING SECTOR SERVICES.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 11, p. 46

By:

HEMALATHA, S.;
BASKARAN, B.

Publication type:

Article

IMPLEMENTATION OF E-CRM PRACTICE IN A NATIONALIZED BANK.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 8, p. 76

By:

MISHRA, SWAYAMBHU KALYAN

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES FOR RETAIL BANKING IN INDIA.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 5, p. 5

By:

SARATHI, T. P.;
SUBRAHMANYAM, S. E. V.;
REDDY, T. NARAYANA

Publication type:

Article

CUSTOMER PREFERENCE TOWARDS USE OF ATM SERVICES IN BHADRAVATHI.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 3, p. 71

By:

MANJUSHREE S.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY IN SERVICE SECTOR.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 4, p. 19

By:

SOFI, MARAJ REHMAN;
HAKIM, IQBAL AHMAD

Publication type:

Article

Regulating New Banking Models to Bring Financial Services to All.

Published in:

Challenge (05775132), 2011, v. 54, n. 3, p. 116, doi. 10.2753/0577-5132540306

By:

Alexandre, Claire;
Mas, Ignacio;
Radcliffe, Daniel

Publication type:

Article

Impact of Relationship Quality on Customer Retention - A Study with Reference to Retail Banking in India.

Published in:

International Journal of Business & Information, 2018, v. 13, n. 1, p. 93, doi. 10.6702/ijbi.201803_13(1).0004

By:

Nataraj, Balasubramanian;
Rajendran, R.

Publication type:

Article

Evaluating the Service Quality of Malaysian Islamic Banks: An Importance-Performance Analysis Approach.

Published in:

International Journal of Business & Information, 2016, v. 11, n. 3, p. 341

By:

Hassanudin Mohd Thas Thaker;
Khaliq, Ahmad;
Mohamed Asmy Mohd Thas Thaker

Publication type:

Article

Internet Banking Non-Users: Thematic Matrix Display Analysis.

Published in:

International Journal of Business & Information, 2013, v. 8, n. 2, p. 151

By:

Adapa, Sujana;
Rindfleish, Jennifer

Publication type:

Article

Changing Parameters of Customer-Bank Relationship in the Light of Electronic Banking System.

Published in:

Productivity, 2012, v. 53, n. 3, p. 239

By:

JOSHI, SAURABH;
GROVER, PRIYA;
JOSHI, AMIT;
SINGH, JITENDRA

Publication type:

Article

Implementation of Relationship Marketing in Albanian Banking Sector and Corporate Customers' Perceptions.

Published in:

Journal of Economic Development, Management, IT, Finance & Marketing, 2014, v. 6, n. 2, p. 1

By:

Kromidha, Jonika;
Kristo, Ilia

Publication type:

Article

SERVICES MANAGEMENT. STUDY REGARDING BANKING SERVICES.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2013, v. 15, n. 3, p. 50

By:

GOJE, G.;
GOJE, R.

Publication type:

Article

IDENTIFYING AND VALIDATING DIMENSIONS OF SERVICE QUALITY FOR THE BANKING INDUSTRY IN MALAYSIA.

Published in:

Journal of Global Business & Economics, 2010, v. 1, n. 1, p. 79

By:

Abdullah, Firdaus;
Andrew, Jasmine Vivienne;
Ho, Voon Boo

Publication type:

Article

MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.

Published in:

Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157

By:

ÖZGÜVEN, Nihan

Publication type:

Article

TECHNICAL EFFICIENCY AND PROFITABILITY OF SERVICES IN BANKING: AN APPLICATION OF MANAGERIAL DECISION-MAKING MATRIX.

Published in:

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2016, v. 64, n. 6, p. 2183, doi. 10.11118/actaun201664062183

By:

Zimková, Emília

Publication type:

Article

The US and the Temptation of Dollar Seignorage.

Published in:

Asia-Pacific Journal: Japan Focus, 2009, n. 5, p. 4

By:

Takahashi, Kosuke

Publication type:

Article

IDENTIFYING EMOTIONAL COMPETENCE PROFICIENCIES IN PERSONAL SELLING: A STUDY WITH REFERENCE TO SALESMEN IN CHENNAI CITY.

Published in:

Global Management Review, 2013, v. 8, n. 1, p. 21

By:

Ramesh, G.;
Vijayakumar, G.

Publication type:

Article

Credibility and Staff Conduct Make or Break Bank Customer Service Quality.

Published in:

Journal of Asia-Pacific Business, 2001, v. 3, n. 3, p. 73

By:

Avkiran, Necmi K.

Publication type:

Article

STRENGTHENING BANK MARKET PRESENCE BY MONITORING CLIENTS' SATISFACTION WITH DISTRIBUTION CHANNELS.

Published in:

Interdisciplinary Management Research, 2010, v. 6, p. 764

By:

Pop, Marcel C.;
Radomir, Lacramioara;
Maniu, Andreea I.;
Zaharie, Monica M.;
Scridon, Andrei M.

Publication type:

Article