Practice Summary: Enhancing Forecasting and Capacity Planning Capabilities in a Telecommunications Company.Published in:Interfaces, 2013, v. 43, n. 4, p. 385, doi. 10.1287/inte.2013.0684By:Álvarez-Socarrás, Ada Margarita;Berrones, Arturo;Moreno, Guillermo J.;Rodríguez-Sarasty, Jesús A.;Cabrera-Ríos, MauricioPublication type:Article