Value-Based Routing and Preference-Based Routing in Customer Contact Centers.
- Published in:
- Production & Operations Management, 2007, v. 16, n. 3, p. 277, doi. 10.1111/j.1937-5956.2007.tb00259.x
- By:
- Publication type:
- Article
Works matching DE "AUTOMATIC call distribution"
Results: 26
1
2
The Medical Call Center.
- Published in:
- Marketing Health Services, 1999, v. 19, n. 2, p. 25
- By:
- Publication type:
- Article
3
The Future of HR Shared Services Technologies.
- Published in:
- Workforce Solutions Review, 2016, v. 7, n. 6, p. 16
- By:
- Publication type:
- Article
4
The Call for Perfection - HR Call Centers of the Future.
- Published in:
- Workforce Solutions Review, 2016, v. 7, n. 6, p. 10
- By:
- Publication type:
- Article
5
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
- Published in:
- Management Science, 2010, v. 56, n. 7, p. 1093, doi. 10.1287/mnsc.1100.1173
- Publication type:
- Article
6
Call Center Outsourcing Contracts Under Information Asymmetry.
- Published in:
- Management Science, 2008, v. 54, n. 4, p. 793, doi. 10.1287/mnsc.1070.0804
- By:
- Publication type:
- Article
7
An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 339, doi. 10.1287/mnsc.1070.0819
- By:
- Publication type:
- Article
8
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 253, doi. 10.1287/mnsc.1070.0786
- By:
- Publication type:
- Article
9
Service-Level Agreements in Call Centers: Perils and Prescriptions.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 238, doi. 10.1287/mnsc.1070.0777
- By:
- Publication type:
- Article
10
Predicting Queueing Delays.
- Published in:
- Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870
- By:
- Publication type:
- Article
11
Analysis of a Call Center with Partial Closing Rules, Feedback and Impatient Calls.
- Published in:
- IAENG International Journal of Applied Mathematics, 2016, v. 46, n. 4, p. 585
- By:
- Publication type:
- Article
12
AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers.
- Published in:
- Interfaces, 1994, v. 24, n. 1, p. 6, doi. 10.1287/inte.24.1.6
- By:
- Publication type:
- Article
13
Optimal balanced control for call centers.
- Published in:
- Annals of Operations Research, 2012, v. 201, n. 1, p. 39, doi. 10.1007/s10479-012-1215-1
- By:
- Publication type:
- Article
14
CONVERGENCE PROPERTIES OF INFINITESIMAL PERTURBATION ANALYSIS ESTIMATES.
- Published in:
- Management Science, 1988, v. 34, n. 11, p. 1281, doi. 10.1287/mnsc.34.11.1281
- By:
- Publication type:
- Article
15
Establishing the fundamentals for an elephant early warning and monitoring system.
- Published in:
- BMC Research Notes, 2015, v. 8, n. 1, p. 1, doi. 10.1186/s13104-015-1370-y
- By:
- Publication type:
- Article
16
A Simple Staffing Method for Multiskill Call Centers.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2008, v. 10, n. 3, p. 421, doi. 10.1287/msom.1070.0173
- By:
- Publication type:
- Article
17
Interday Forecasting and Intraday Updating of Call Center Arrivals.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2008, v. 10, n. 3, p. 391, doi. 10.1287/msom.1070.0179
- By:
- Publication type:
- Article
18
A Staffing Algorithm for Call Centers with Skill-Based Routing.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2005, v. 7, n. 4, p. 276, doi. 10.1287/msom.1050.0086
- By:
- Publication type:
- Article
19
A closed-form solution on a level-dependent Markovian arrival process with queueing application.
- Published in:
- Calcolo, 2004, v. 41, n. 3, p. 153, doi. 10.1007/s10092-004-0089-2
- By:
- Publication type:
- Article
20
Complementary computing: policies for transferring callers from dialog systems to human receptionists.
- Published in:
- User Modeling & User-Adapted Interaction, 2007, v. 17, n. 1/2, p. 159, doi. 10.1007/s11257-006-9026-1
- By:
- Publication type:
- Article
21
A bat-inspired approach to define transition rules for a cellular automaton model used to simulate urban expansion.
- Published in:
- International Journal of Geographical Information Science, 2016, v. 30, n. 10, p. 1961, doi. 10.1080/13658816.2016.1151521
- By:
- Publication type:
- Article
22
Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective.
- Published in:
- Journal of the American Statistical Association, 2005, v. 100, n. 469, p. 36, doi. 10.1198/016214504000001808
- By:
- Publication type:
- Article
23
Call centre closure threat.
- Published in:
- Journal of Perioperative Practice, 2006, v. 16, n. 6, p. 269
- Publication type:
- Article
24
The Queuing Model of M/M/S/K + M Based on the Impatience and Changeable Service Rate.
- Published in:
- Journal of Systems Science & Information, 2009, v. 7, n. 3, p. 269
- By:
- Publication type:
- Article
25
INTER-SATISFACTION BETWEEN WEBSITE AND AUTOMATED CALL DISTRIBUTION (ACD) SYSTEMS.
- Published in:
- Journal of Travel & Tourism Marketing, 2014, v. 31, n. 8, p. 1039, doi. 10.1080/10548408.2014.892467
- By:
- Publication type:
- Article
26
Getting Ahead of the Curve: Baltimore and CitiStat.
- Published in:
- Public Manager, 2005, v. 34, n. 2, p. 51
- By:
- Publication type:
- Article