Works matching DE "AUTOMATIC call distribution"
Results: 25
Establishing the fundamentals for an elephant early warning and monitoring system.
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- BMC Research Notes, 2015, v. 8, n. 1, p. 1, doi. 10.1186/s13104-015-1370-y
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- Article
Predicting Queueing Delays.
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- Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870
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- Article
CONVERGENCE PROPERTIES OF INFINITESIMAL PERTURBATION ANALYSIS ESTIMATES.
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- Management Science, 1988, v. 34, n. 11, p. 1281, doi. 10.1287/mnsc.34.11.1281
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- Article
A closed-form solution on a level-dependent Markovian arrival process with queueing application.
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- Calcolo, 2004, v. 41, n. 3, p. 153, doi. 10.1007/s10092-004-0089-2
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- Article
Optimal balanced control for call centers.
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- Annals of Operations Research, 2012, v. 201, n. 1, p. 39, doi. 10.1007/s10479-012-1215-1
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- Article
AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers.
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- Interfaces, 1994, v. 24, n. 1, p. 6, doi. 10.1287/inte.24.1.6
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- Article
The Future of HR Shared Services Technologies.
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- Workforce Solutions Review, 2016, v. 7, n. 6, p. 16
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- Article
The Call for Perfection - HR Call Centers of the Future.
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- Workforce Solutions Review, 2016, v. 7, n. 6, p. 10
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- Article
A Simple Staffing Method for Multiskill Call Centers.
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- M&SOM: Manufacturing & Service Operations Management, 2008, v. 10, n. 3, p. 421, doi. 10.1287/msom.1070.0173
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- Article
Interday Forecasting and Intraday Updating of Call Center Arrivals.
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- M&SOM: Manufacturing & Service Operations Management, 2008, v. 10, n. 3, p. 391, doi. 10.1287/msom.1070.0179
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- Article
A Staffing Algorithm for Call Centers with Skill-Based Routing.
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- M&SOM: Manufacturing & Service Operations Management, 2005, v. 7, n. 4, p. 276, doi. 10.1287/msom.1050.0086
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- Article
The Medical Call Center.
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- Marketing Health Services, 1999, v. 19, n. 2, p. 25
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- Article
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
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- Management Science, 2010, v. 56, n. 7, p. 1093, doi. 10.1287/mnsc.1100.1173
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- Article
Call Center Outsourcing Contracts Under Information Asymmetry.
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- Management Science, 2008, v. 54, n. 4, p. 793, doi. 10.1287/mnsc.1070.0804
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- Article
An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
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- Management Science, 2008, v. 54, n. 2, p. 339, doi. 10.1287/mnsc.1070.0819
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- Article
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.
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- Management Science, 2008, v. 54, n. 2, p. 253, doi. 10.1287/mnsc.1070.0786
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- Article
Service-Level Agreements in Call Centers: Perils and Prescriptions.
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- Management Science, 2008, v. 54, n. 2, p. 238, doi. 10.1287/mnsc.1070.0777
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- Article
Getting Ahead of the Curve: Baltimore and CitiStat.
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- Public Manager, 2005, v. 34, n. 2, p. 51
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- Article
Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective.
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- Journal of the American Statistical Association, 2005, v. 100, n. 469, p. 36, doi. 10.1198/016214504000001808
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- Article
Analysis of a Call Center with Partial Closing Rules, Feedback and Impatient Calls.
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- IAENG International Journal of Applied Mathematics, 2016, v. 46, n. 4, p. 585
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- Article
The Queuing Model of M/M/S/K + M Based on the Impatience and Changeable Service Rate.
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- Journal of Systems Science & Information, 2009, v. 7, n. 3, p. 269
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- Article
Complementary computing: policies for transferring callers from dialog systems to human receptionists.
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- User Modeling & User-Adapted Interaction, 2007, v. 17, n. 1/2, p. 159, doi. 10.1007/s11257-006-9026-1
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- Article
A bat-inspired approach to define transition rules for a cellular automaton model used to simulate urban expansion.
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- International Journal of Geographical Information Science, 2016, v. 30, n. 10, p. 1961, doi. 10.1080/13658816.2016.1151521
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- Article
Value-Based Routing and Preference-Based Routing in Customer Contact Centers.
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- Production & Operations Management, 2007, v. 16, n. 3, p. 277, doi. 10.1111/j.1937-5956.2007.tb00259.x
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- Article
Call centre closure threat.
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- Journal of Perioperative Practice, 2006, v. 16, n. 6, p. 269
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- Article