Australia's Financial Ombudsman Service: An Analysis of Its Role in the Resolution of Financial Hardship Disputes.Published in:Conflict Resolution Quarterly, 2016, v. 34, n. 2, p. 163, doi. 10.1002/crq.21187By:Ali, Paul;Bourova, Evgenia;Horbec, Joseph;Ramsay, IanPublication type:Article