WORK ORGANIZATION, TECHNOLOGY, AND PERFORMANCE IN CUSTOMER SERVICE AND SALES.Published in:ILR Review, 1999, v. 52, n. 4, p. 539, doi. 10.1177/001979399905200403By:Batt, RosemaryPublication type:Article
History Mystery.Published in:Air Power History, 2005, v. 52, n. 3, p. 68By:Dorr, Robert F.Publication type:Article