Works matching Customer satisfaction

Results: 5000

Assessing validity and reliability of a new tool: the ECSQ (Endoscopy Customer Satisfaction Questionnaire) in Italian for customer satisfaction in digestive endoscopy.

Published in:

Annali di Igiene, Medicina Preventiva e di Comunità, 2022, v. 34, n. 2, p. 166, doi. 10.7416/ai.2022.2476

By:

Minciullo, A.;
Tartaglini, D.;
Colombo, B.;
Filomeno, L.;
Di Muzio, M.

Publication type:

Article

Pengaruh Experiential Marketing Terhadap Customer Satisfaction dan Repurchase Intention Pada Layanan Grabfood Selama Pandemi Covid-19.

Published in:

Manajemen IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, 2022, v. 17, n. 1, p. 15

By:

Tuqa, Bimo Rana;
Widyastuti, Hardiana

Publication type:

Article

PENGARUH LOGISTICS SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA PENGGUNA JNE DAN J&T EXPRESS DI JABODETABEK.

Published in:

Journal of Application Business & Management / Jurnal Aplikasi Bisnis dan Manajemen, 2023, v. 9, n. 2, p. 671, doi. 10.17358/jabm.9.2.671

By:

Khairi, Lukluk Ilmatul;
Cahyadi, Eko Ruddy

Publication type:

Article

Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung.

Published in:

JDM: Jurnal Dinamika Manajemen, 2020, v. 11, n. 1, p. 12, doi. 10.15294/jdm.v11i1.21432

By:

Suryawardani, Bethani;
Wulandari, Astri

Publication type:

Article

EFFECT OF OMNICHANNEL IMPLEMENTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE IN INDONESIAN RESTAURANT.

Published in:

Indonesian Journal of Business & Entrepreunership, 2024, v. 10, n. 1, p. 108, doi. 10.17358/IJBE.10.1.108

By:

Putra, Yudhistira Qasthari;
Sobari, Nurdin

Publication type:

Article

CUSTOMER SATISFACTION WITH BANKING SERVICES. SIMULATING THE INFLUENCE OF CUSTOMER SATISFACTION DETERMINANTS USING ARTIFICIAL NEURAL NETWORK ALGORITHMS.

Published in:

Economic Computation & Economic Cybernetics Studies & Research, 2021, v. 55, n. 4, p. 101, doi. 10.24818/18423264//55.4.21.07

By:

BADEA, Leonardo;
MORARU, Andreea-Daniela;
ILIE, Constantin;
DUHNEA, Cristina;
PANAIT, Iulian

Publication type:

Article

Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilink.

Published in:

2010

By:

Hafeez, Shakir;
Hasnu, S. A. F.

Publication type:

Case Study

Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal.

Published in:

Tourism & Management Studies, 2016, v. 12, n. 1, p. 53, doi. 10.18089/tms.2016.12105

By:

Pilelienė, Lina;
Grigaliūnaitė, Viktorija;
Almeida, Nuno

Publication type:

Article

Customer Satisfaction in e-Commerce during the COVID-19 Pandemic.

Published in:

Systems, 2022, v. 10, n. 6, p. 213, doi. 10.3390/systems10060213

By:

Ilieva, Galina;
Yankova, Tania;
Klisarova, Stanislava;
Dzhabarova, Yulia

Publication type:

Article

The Importance of Logistics Efficiency on Customer Satisfaction.

Published in:

Journal of Marketing Development & Competitiveness, 2021, v. 15, n. 3, p. 26, doi. 10.33423/jmdc.v15i3.4537

By:

Burity, Jasminea

Publication type:

Article

Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer Characteristics.

Published in:

Journal of Service Research, 2008, v. 10, n. 4, p. 365, doi. 10.1177/1094670508314575

By:

Anderson, Shannon;
Klein Pearo, Lisa;
Widener, Sally K.

Publication type:

Article

Long-run causality between customer satisfaction and financial performance: the case of Marriott.

Published in:

Current Issues in Tourism, 2019, v. 22, n. 14, p. 1653, doi. 10.1080/13683500.2018.1453788

By:

Lee, Chew Ging;
How, Shi-Min

Publication type:

Article

PENGARUH KEPUASAN PELANGGAN DALAM MEMEDIASI CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PADA MASA PANDEMI.

Published in:

Jurnal Visionida, 2022, v. 8, n. 1, p. 34, doi. 10.30997/jvs.v8i1.5655

By:

Pranitasari, Diah;
Sihotang, Singse;
Prastuti, Dodi;
Hermastuti, Pristina;
Saodah, Enung Siti;
Harini, Sri

Publication type:

Article

THE EFFECT OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION AT CELEBRITY FITNESS MARGO CITY.

Published in:

Indonesian Journal of Business & Entrepreunership, 2022, v. 8, n. 2, p. 313, doi. 10.17358/IJBE.8.2.313

By:

Kuswibowo, Christian

Publication type:

Article

KÜVET TTURK أثر الخدمات الالكترونية على رضا العملاء في

Published in:

Rihan Journal for Science Publishing, 2024, n. 43, p. 167

By:

أمل حاج علي;
ليديا ابراهيم

Publication type:

Article

أثر جودة الخدمات البنكية لالكترونية على رضا العميل-دراسة حالة بنك الفلاحة والتنمية الريفية وكالة الطارف-

Published in:

Journal of Financial, Accounting & Managerial Studies, 2023, v. 10, n. 1, p. 275

By:

د. بودرجة رمزي

Publication type:

Article

Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach.

Published in:

International Journal of Management, Accounting & Economics, 2016, v. 3, n. 7, p. 411

By:

Arefi, Majid Feyz;
Tavakoli, Gholamreza;
Heidari, Omid;
Lashkajani, Masoumeh Mirjafari

Publication type:

Article

THEORETICAL INVESTIGATION OF CUSTOMER SATISFACTION CONCEPT.

Published in:

Social & Economic Revue, 2015, v. 13, n. 3, p. 157

By:

NAVIKAITE, Aida;
NAVICKAS, Valentinas

Publication type:

Article

METHODOLOGICAL PROBLEMS AND LIMITATIONS IN CUSTOMER SATISFACTION VALUATION.

Published in:

Social & Economic Revue, 2015, v. 13, n. 1, p. 88

By:

NAVICKAS, Valentinas;
NAVIKAITE, Aida

Publication type:

Article

MODELI ZA MERENJE SATISFAKCIJE POTROŠAČA NA NACIONALNOM NIVOU.

Published in:

Economic Themes, 2010, v. 48, n. 3, p. 383

By:

Veljković, Saša;
Marinković, Veljko

Publication type:

Article

Do retail alliances enhance customer experience? Examining the relationship between alliance value and customer satisfaction with the alliance.

Published in:

Journal of Marketing Management, 2015, v. 31, n. 11-12, p. 1231, doi. 10.1080/0267257X.2015.1011195

By:

Mouri, Nacef;
Bindroo, Vishal;
Ganesh, Jaishankar

Publication type:

Article

A NEW CUSTOMER SATISFACTION MANAGEMENT MODEL (METHODOLOGY AND PRACTICE).

Published in:

Economics & Management, 2009, p. 483

By:

Piskóti, István;
Nagy, Szabolcs

Publication type:

Article

Ambivalent impact of customer satisfaction on firm value in emerging markets: the case of Korea.

Published in:

Journal of Business Economics & Management, 2017, v. 18, n. 2, p. 258, doi. 10.3846/16111699.2016.1272068

By:

Kim, Hyunseok;
Kim, Jaisang;
Choi, Kyeong-Seop

Publication type:

Article

Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation.

Published in:

Psychology & Marketing, 2018, v. 35, n. 6, p. 454, doi. 10.1002/mar.21098

By:

Otterbring, Tobias;
Lu, Chaoren

Publication type:

Article

Customer satisfaction in Asia.

Published in:

Psychology & Marketing, 2018, v. 35, n. 6, p. 387, doi. 10.1002/mar.21093

By:

Yi, Youjae;
Nataraajan, Rajan

Publication type:

Article

انذٔس انٕسٍط إلداسج االتركاس تٍٍ اداسج انرًٍض ٔذؼظٍى سضاء انؼًٍم تانرطثٍك ػهً يصش نهطٍشاٌ.

Published in:

International Journal for Tourism, Archeology & Hospitality (IJTAH), 2023, v. 3, n. 1, p. 1

By:

Louka, Monika Mories

Publication type:

Article

Katılama Yönelik Spor Tesis İşletmelerinde Hizmet Kalitesi ve Müşteri Tatmini Arasındaki İlişkilerin Araştırılması.

Published in:

Mediterranean Journal of Sport Science (MJSS), 2023, v. 6, p. 405

By:

YİĞİT, Oktay

Publication type:

Article

The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer Satisfaction.

Published in:

Marketing Science, 2009, v. 28, n. 5, p. 810, doi. 10.1287/mksc.1090.0495

By:

Jacobson, Robert;
Mizik, Natalie

Publication type:

Article

HAVACILIK SEKTÖRÜNDE TEKNOLOJİ OKURYAZARLIĞI ve MÜŞTERİ MEMNUNİYETİNİN BİBLİYOMETRİK ANALİZ İLE İNCELENMESİ.

Published in:

Journal of Business Economics & Management Research, 2024, v. 7, n. 1, p. 55, doi. 10.33416/baybem.1401047

By:

YALVAÇ, Güler

Publication type:

Article

THE INFLUENCE OF CUSTOMERS' PERSONAL CHARACTERISTICS ON THEIR SATISFACTION WITH THE FOOD INDUSTRY.

Published in:

Journal of Competitiveness, 2018, n. 4, p. 151, doi. 10.7441/joc.2018.04.10

By:

Suchanek, Petr;
Kralova, Maria

Publication type:

Article

QUALITY AND PROSUMERSHIP. PROSERV: A NEW TOOL FOR MEASURING THE CUSTOMER SATISFACTION.

Published in:

International Journal of Business & Society, 2017, v. 18, n. 3, p. 409, doi. 10.33736/ijbs.3119.2017

By:

Ciavolino, Enrico;
Salvatore, Sergio;
Mossi, Piergiorgio;
Vernai, Marta

Publication type:

Article

DETERMINATES DA SATISFAÇÃO DOS CLIENTES COM SERVIÇOS BANCÁRIOS.

Published in:

RAE - Eletrônica, 2009, v. 8, n. 1, p. 1

By:

Zacharias, Maria Luiza Barcellos;
Figueiredo, Kleber Fossati;
de Almeida, Victor Manoel Cunha

Publication type:

Article

Antecedents of customer bargain satisfaction in informal retail markets: Insights from street shoppers in Lagos, Nigeria.

Published in:

Journal of Customer Behaviour, 2021, v. 20, n. 1/2, p. 69, doi. 10.1362/147539221X16206323664278

By:

Uzo, Uchenna;
Agbontaen, Osaro;
Adewusi, Adedeji

Publication type:

Article

Exhibition attachment: effects on customer satisfaction, complaints and loyalty.

Published in:

Asia Pacific Journal of Tourism Research, 2020, v. 25, n. 6, p. 678, doi. 10.1080/10941665.2020.1754261

By:

Zhan, Fenping;
Luo, Wenwei;
Luo, Jiayi

Publication type:

Article

Factores asociados a la satisfacción del cliente. Entidad financiera de la Economía Popular y Solidaria Austro, Ecuador.

Published in:

Religación: Revista de Ciencias Sociales y Humanidades, 2023, v. 8, n. 35, p. 1, doi. 10.46652/rgn.v8i35.1039

By:

Barreto Regalado, Carlos Julio;
Solis Muñoz, Juan Bautista;
Tenesaca Qhizhpe, Priscila Gabriela

Publication type:

Article

دور األداء اإلداري بخدمة العمالء في تحقيق الرضا واالنتماء للمتعاملين التجاريين دراسة ميدانية على قطاع مطاحن الغالل بالسودان.

Published in:

Journal of Economic Administrative & Legal Sciences, 2023, v. 7, n. 2, p. 71, doi. 10.26389/AJSRP.R201022

By:

ساره سليمان العو;
رضا عبد الفتاح ا&#1576

Publication type:

Article

Examining the Influence of Security Perception on Customer Satisfaction: A Quantitative Survey in Vietnam.

Published in:

EAI Endorsed Transactions on Internet of Things, 2024, v. 10, p. 1, doi. 10.4108/eetiot.5210

By:

Ta Thi Nguyet Trang;
Pham Chien Thang;
Tran Quang Quy

Publication type:

Article

The effect of reliability and empathy on customer satisfaction: A survey of PT Telkom Indonesia's IndiHome customers.

Published in:

Human Systems Management, 2024, v. 43, n. 2, p. 181, doi. 10.3233/HSM-230003

By:

Widagdo, Suwignyo;
Handayani, Yuniorita Indah;
Prastyowati, Agustin Hari;
Rachmawati, Lia;
Dimyati, Muhaimin;
Amalia, Sofi

Publication type:

Article

Financial Disclosure and Customer Satisfaction: Do Companies Talking the Talk Actually Walk the Walk?

Published in:

2016

By:

Balvers, Ronald;
Gaski, John;
McDonald, Bill

Publication type:

Report

أثر معالجة شكاوي فشل الخدمة على رضا الزبون د ا رسة ميدانية في مؤسسة الخطوط الجوية الج ا زئرية بورقل ة

Published in:

Algerian Business Performance Review ABPR, 2023, v. 12, n. 1, p. 83

By:

خليدة دلهوم

Publication type:

Article

أثر تسعير منتج المرابحة على رضا العمالء بالمصارف الليبية: دراسة تطبيقية لمصرف اليقين.

Published in:

International Journal of Islamic Marketing, 2023, v. 12, n. 2, p. 62

By:

أحمد عمر صوان

Publication type:

Article

PANDEMİDE HAVA KARGONUN EKONOMİK BÜYÜME BAĞLAMINDA KURUMSAL MÜŞTERİ MEMNUNİYETİNE ETKİSİ: KONYA ÖRNEĞİ.

Published in:

Adıyaman Üniversitesi Sosyal Bilimler Enstitisü Dergisi, 2023, v. 16, n. 45, p. 802, doi. 10.14520/adyusbd.1362168

By:

ÜÇLER, Yasemin Telli;
AKCA, Meryem

Publication type:

Article

İÇSEL PAZARLAMA TEMELİNDE İNSAN KAYNAKLARI UYGULAMALARININ MÜŞTERİ MEMNUNİYETİNE ETKİSİNİ BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA.

Published in:

Electronic Turkish Studies, 2015, v. 10, n. 2, p. 1, doi. 10.7827/TurkishStudies.7667

By:

KAYA, Sinem;
AKYÜZ, Ahmet Mutlu

Publication type:

Article

المزيج التسويقي الإسلامي كمتغير وسيط بين جودة الخدمة المصرفية الإلكترونية ورضا العملاء في المصارف الإسلامية

Published in:

Journal of Islamic Entrepreneurship / Majallatu Riyadati Al-aamali Al-islamiati, 2018, v. 3, n. 2, p. 78

By:

منيرة المفلح;
ريم عوني المطرمي

Publication type:

Article

Perceived Service Quality Toward Customer Satisfaction in Majlis Perbandaran Seremban.

Published in:

KnE Social Sciences, 2020, p. 798, doi. 10.18502/kss.v4i6.6643

By:

Sakarji, Siti Rosnita Binti;
Jamin, Aziean Binti;
Ahmad, Nurbarirah Binti;
Binti Mohd Beta, Raja Mayang Delima;
Ismail, Shafinar Binti;
Zain, Zainab Binti Mohd

Publication type:

Article

Actitud, satisfacción y lealtad de los clientes en las Cajas Municipales del Perú.

Published in:

Retos, Revista de Ciencias Administrativas y Económicas, 2020, v. 10, n. 20, p. 329, doi. 10.17163/ret.n20.2020.08

By:

Hernán Ramírez-Asís, Edwin;
Erikson Maguiña-Palma, Misael;
Mercedes Huerta-Soto, Rosario

Publication type:

Article

Despite Efficiencies, Mergers and Acquisitions Reduce Firm Value by Hurting Customer Satisfaction.

Published in:

Journal of Marketing, 2022, v. 86, n. 2, p. 66, doi. 10.1177/00222429211024255

By:

Umashankar, Nita;
Bahadir, S. Cem;
Bharadwaj, Sundar

Publication type:

Article

An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction.

Published in:

Journal of Marketing, 2016, v. 80, n. 5, p. 122, doi. 10.1509/jm.16.0248

By:

Fornell, Claes;
Morgeson III, Forrest V.;
Hult, G. Tomas M.

Publication type:

Article

MÜŞTERİ MEMNUNİYETİ ÖLÇÜM KALİTESİNİ TERCİH EDİLEN ÖLÇEK DERECE SAYISI NASIL ETKİLER?

Published in:

Istanbul Commerce University Journal of Social Sciences / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2021, v. 20, n. 40, p. 542, doi. 10.46928/iticusbe.873800

By:

Tavşan, Nihat;
Duran, Cem

Publication type:

Article

Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services.

Published in:

Sustainability (2071-1050), 2018, v. 10, n. 5, p. 1657, doi. 10.3390/su10051657

By:

Strenitzerová, Mariana;
Gaňa, Ján

Publication type:

Article