Orientação ao Cliente na Hotelaria: mapeamento da produção científica.
- Published in:
- Revista Turismo em Análise, 2023, v. 34, p. 22, doi. 10.11606/issn.1984-4867.v34i1p22-44
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- Publication type:
- Article
Works matching Customer orientation
Results: 2154
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Emotional Salespeople: Customer Orientation and Emotional Intelligence.
- Published in:
- Revista de Negócios, 2020, v. 25, n. 1, p. 56, doi. 10.7867/1980-4431.2020v25n1p56-67
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- Article
3
Balancing the act: the implications of jointly pursuing internal customer orientation and external customer orientation.
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- Journal of Marketing Management, 2014, v. 30, n. 13-14, p. 1320, doi. 10.1080/0267257X.2014.909513
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- Article
4
Pengaruh Orientasi Pelanggan dan Orientasi Teknologi terhadap Kinerja Bisnis pada Usaha Kecil dan Menengah (UKM).
- Published in:
- Jurnal Manajemen dan Organisasi, 2024, v. 15, n. 4, p. 397, doi. 10.29244/jmo.v15i4.58998
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- Article
5
Customer orientation of frontline employees and organizational commitment.
- Published in:
- Service Industries Journal, 2014, v. 34, n. 8, p. 699, doi. 10.1080/02642069.2014.886197
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- Publication type:
- Article
6
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study.
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- Service Industries Journal, 2011, v. 31, n. 14, p. 2487, doi. 10.1080/02642069.2010.504822
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- Publication type:
- Article
7
When does salespeople's customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation.
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- Journal of the Academy of Marketing Science, 2011, v. 39, n. 6, p. 795, doi. 10.1007/s11747-010-0220-7
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- Article
8
ثقافة التوجه بالزبون ومتطلبات نجاحها في المؤسسات الفندقية (حالة فندق الجزائر "سان جورج سابقا" بالجزائر العاصمة)
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- Journal of Quantitative Economics Studies (JQES), 2023, v. 9, n. 1, p. 229
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- Publication type:
- Article
9
The Customer Orientation of Salesperson for Performance in Korean Market Case: A Relationship between Customer Orientation and Adaptive Selling.
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- Sustainability (2071-1050), 2019, v. 11, n. 21, p. 6115, doi. 10.3390/su11216115
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- Article
10
Making the Customer Orientation of Salespeople Unsustainable—The Moderating Effect of Emotional Exhaustion.
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- Sustainability (2071-1050), 2019, v. 11, n. 3, p. 735, doi. 10.3390/su11030735
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- Article
11
Student-customer orientation at a higher education institution: the perspective of undergraduate business students.
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- Journal of Marketing for Higher Education, 2015, v. 25, n. 1, p. 29, doi. 10.1080/08841241.2014.972486
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- Publication type:
- Article
12
The effect of training on internal and external customer orientation: The case of Ethiopia.
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- Journal of Empirical Generalisations in Marketing Science, 2023, n. 23, p. 1
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- Publication type:
- Article
13
HOW THE CUSTOMER FEEDBACK PROCESS CONTRIBUTES TO PERCEIVED CUSTOMER ORIENTATION AND AFFECTIVE COMMITMENT IN THE HIGHER EDUCATIONAL SERVICE CONTEXT.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 53
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- Article
14
THE MEDIATING ROLE OF STRATEGY IMPLEMENTATION IN THE RELATIONSHIP BETWEEN CUSTOMER ORIENTATION AND PERFORMANCE.
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- Journal of Global Strategic Management, 2024, v. 18, n. 2, p. 61
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- Article
15
The Relationships Between Customer Orientation, Innovativeness, Product Innovation Performance and Firm Performance.
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- Journal of Economic & Social Research (2148-1407), 2019, v. 6, n. 12, p. 1
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- Article
16
Measuring Performance of SMEs Service Firms: Customer Orientation and Service Innovation Approach.
- Published in:
- Journal of Management Research (09725814), 2019, v. 19, n. 2, p. 103
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- Article
17
Customer orientation, open innovation and enterprise performance, evidence from Ethiopian SMEs.
- Published in:
- Cogent Business & Management, 2024, v. 11, n. 1, p. 1, doi. 10.1080/23311975.2024.2320462
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- Publication type:
- Article
18
Does innovation ambidexterity influence restaurant economic performance in the post-COVID-19 era? The mediating effect of customer orientation.
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- Cogent Business & Management, 2023, v. 10, n. 2, p. 1, doi. 10.1080/23311975.2023.2242164
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- Publication type:
- Article
19
Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective.
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- Cogent Business & Management, 2023, v. 10, n. 1, p. 1, doi. 10.1080/23311975.2022.2163797
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- Article
20
금융기관의 디지털플랫폼역량과 고객지향성이 서비스혁신행동에 미치는 영향연구.
- Published in:
- Journal of Digital Convergence, 2020, v. 18, n. 10, p. 207, doi. 10.14400/JDC.2020.18.10.207
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- Article
21
고객지향성과 기술지향성이 혁신역량에 미치는 영향에 관한 연구.
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- Journal of Digital Convergence, 2019, v. 17, n. 11, p. 171, doi. 10.14400/JDC.2019.17.11.171
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- Publication type:
- Article
22
CUSTOMER ORIENTATION AS A BASIC PRINCIPLE IN THE CONTEMPORARY ACTIVITY OF THE BANK.
- Published in:
- Journal of Public Administration, Finance & Law, 2021, n. 21, p. 39, doi. 10.47743/jopafl-2021-21-05
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- Publication type:
- Article
23
The Service Orientation and Employee's Customer Orientation in Public Services Organizations.
- Published in:
- Journal of Economics & Business Research, 2015, v. 21, n. 2, p. 82
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- Publication type:
- Article
24
CONSEQUENCES OF EMPLOYEE'S CUSTOMER ORIENTATION IN PUBLIC SERVICES.
- Published in:
- Management & Marketing Journal, 2015, v. 13, n. 1, p. 169
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- Publication type:
- Article
25
EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVATION ORIENTATION.
- Published in:
- International Journal of Innovation Management, 2018, v. 22, n. 7, p. N.PAG, doi. 10.1142/S136391961850055X
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- Publication type:
- Article
26
Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation.
- Published in:
- Services Marketing Quarterly, 2011, v. 32, n. 1, p. 17, doi. 10.1080/15332969.2011.533091
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- Publication type:
- Article
27
The impact of IT and customer orientation on building trust and commitment in the supply chain.
- Published in:
- International Review of Retail, Distribution & Consumer Research, 2008, v. 18, n. 3, p. 343, doi. 10.1080/09593960802114164
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- Publication type:
- Article
28
Examination into the effects of job satisfaction on salesperson deviance: The moderating role of customer orientation.
- Published in:
- Journal of Business Economics & Management, 2016, v. 17, n. 2, p. 173, doi. 10.3846/16111699.2015.1046399
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- Publication type:
- Article
29
New perspective on customer orientation of service employees: a conceptual framework.
- Published in:
- Service Industries Journal, 2019, v. 39, n. 13/14, p. 966, doi. 10.1080/02642069.2018.1455830
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- Publication type:
- Article
30
Customer orientation as a mediator of the influence of locus of control on job performance.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 2, p. 273, doi. 10.1080/02642060902759129
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- Publication type:
- Article
31
Climate perceptions and the customer orientation of frontline service employees.
- Published in:
- Service Industries Journal, 2010, v. 30, n. 8, p. 1343, doi. 10.1080/02642060802613525
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- Publication type:
- Article
32
How legacy firms can embrace the digital ecosystem via digital customer orientation.
- Published in:
- Journal of the Academy of Marketing Science, 2020, v. 48, n. 1, p. 114, doi. 10.1007/s11747-019-00694-2
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- Publication type:
- Article
33
The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation: Targeting the hotel service providers at luxury hotels.
- Published in:
- Tourism & Hospitality Research, 2016, v. 16, n. 4, p. 345, doi. 10.1177/1467358415610374
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- Publication type:
- Article
34
Intellectual capital profit chain: Linking human resource management practice systems to customer orientation.
- Published in:
- Human Systems Management, 2025, v. 44, n. 3, p. 448, doi. 10.1177/01672533241295610
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- Publication type:
- Article
35
Effects of mentoring on customer orientation: the moderating role of gender.
- Published in:
- Asia Pacific Journal of Human Resources, 2015, v. 53, n. 1, p. 124, doi. 10.1111/1744-7941.12029
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- Publication type:
- Article
36
LEVEL OF CUSTOMER ORIENTATION AND CUSTOMER PROTECTION IN HOTELS IN SERBIA.
- Published in:
- Economics of Agriculture / Ekonomika Poljoprivrede, 2014, v. 61, n. 1, p. 25, doi. 10.5937/ekopolj1401025c
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- Publication type:
- Article
37
ORIENTACJA NA KLIENTA A INNOWACYJNOŚĆ PRZEDSIEBIORSTWA PRODUKCYJNEGO.
- Published in:
- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2012, n. 260, p. 328
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- Publication type:
- Article
38
ORGANISATION AND CUSTOMER ORIENTATION.
- Published in:
- Annals of Eftimie Murgu University Resita, Fascicle II, Economic Studies, 2011, p. 238
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- Publication type:
- Article
39
POVEZANOST ORIJENTACIJE NA PROIZVOD I ORIJENTACIJE NAKUPCAS PERCIPIRANOM INOVATIVNOSTI PROIZVODA ZA KUPCA I USP JEŠNOSTI PODUZEĆA U KREATIVNIM I KULTURNIM INDUSTRIJAMA.
- Published in:
- Proceedings of the Faculty of Economics & Business in Zagreb / Zbornik Ekonomskog Fakulteta u Zagrebu, 2020, v. 18, n. 2, p. 35, doi. 10.22598/zefzg.2020.2.35
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- Publication type:
- Article
40
Does cooperative goal interdependence facilitate market orientation? A top management's firm–customer perspective in China.
- Published in:
- Asia Pacific Business Review, 2020, v. 26, n. 5, p. 588, doi. 10.1080/13602381.2020.1787691
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- Publication type:
- Article
41
Aging Stereotypes and the Customer Orientations of Older Hospitality Employees.
- Published in:
- Journal of China Tourism Research, 2021, v. 17, n. 2, p. 210, doi. 10.1080/19388160.2020.1746461
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- Publication type:
- Article
42
What is the joint effect of employee satisfaction and customer orientation on the organizational culture in metalworking manufacturing?
- Published in:
- International Journal of Human Resource Management, 2011, v. 22, n. 5, p. 1203, doi. 10.1080/09585192.2011.556805
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- Publication type:
- Article
43
Innovativeness in the Chinese Hotel Industry as Affected by Social Networking Site Behavior and Customer Orientation.
- Published in:
- Asia-Pacific Social Science Review, 2021, v. 21, n. 2, p. 75, doi. 10.59588/2350-8329.1369
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- Publication type:
- Article
44
CUSTOMER ORIENTATION OF EMPLOYEES IN TRAVEL AGENCIES AS A PREDISPOSITION OF SERVICE QUALITY: TEST OF COSE CONSEQUENCES MODEL.
- Published in:
- International Journal for Quality Research, 2018, v. 12, n. 4, p. 851, doi. 10.18421/IJQR12.04-05
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- Publication type:
- Article
45
Factors Influencing Customer Orientation of Nurses.
- Published in:
- Journal of Korean Academy of Fundamentals of Nursing, 2012, v. 19, n. 4, p. 519, doi. 10.7739/jkafn.2012.19.4.519
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- Publication type:
- Article
46
Customer Orientation of Service Employees- Toward a Conceptual Framework of a Key Relationship Marketing Construct.
- Published in:
- Journal of Relationship Marketing, 2003, v. 2, n. 1/2, p. 23, doi. 10.1300/J366v02n01_03
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- Publication type:
- Article
47
THE MEDIATING ROLE OF PRODUCT INNOVATION ON THE RELATIONSHIP BETWEEN MARKETING INFORMATION SYSTEM AND CUSTOMER ORIENTATION.
- Published in:
- Journal of Economics & Administrative Sciences, 2021, v. 27, n. 130, p. 98, doi. 10.33095/jeas.v27i130.2196
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- Publication type:
- Article
48
The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): The non-linear effects of customer orientation.
- Published in:
- International Small Business Journal: Researching Entrepreneurship, 2016, v. 34, n. 5, p. 701, doi. 10.1177/0266242615588837
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- Publication type:
- Article
49
Sales Process as a Service (SPAS): Development and Validation of an Extension to the Shortened Selling Orientation - Customer Orientation (SOCO) Score (SOCO-SPAS).
- Published in:
- Our Economy / Nase Gospodarstvo, 2022, v. 68, n. 4, p. 28, doi. 10.2478/ngoe-2022-0021
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- Publication type:
- Article
50
Investigating the Impact of Individual and Environmental Characteristics of Staff on Customer Orientation of in Isfahan City Hospitals.
- Published in:
- International Journal of Scientific Management & Development, 2017, v. 5, n. 8, p. 375
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- Publication type:
- Article