Orientação ao Cliente na Hotelaria: mapeamento da produção científica.
- Published in:
- Revista Turismo em Análise, 2023, v. 34, p. 22, doi. 10.11606/issn.1984-4867.v34i1p22-44
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- Publication type:
- Article
Works matching Customer orientation
Results: 2172
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Emotional Salespeople: Customer Orientation and Emotional Intelligence.
- Published in:
- Revista de Negócios, 2020, v. 25, n. 1, p. 56, doi. 10.7867/1980-4431.2020v25n1p56-67
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- Publication type:
- Article
3
Balancing the act: the implications of jointly pursuing internal customer orientation and external customer orientation.
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- Journal of Marketing Management, 2014, v. 30, n. 13-14, p. 1320, doi. 10.1080/0267257X.2014.909513
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- Article
4
Pengaruh Orientasi Pelanggan dan Orientasi Teknologi terhadap Kinerja Bisnis pada Usaha Kecil dan Menengah (UKM).
- Published in:
- Jurnal Manajemen dan Organisasi, 2024, v. 15, n. 4, p. 397, doi. 10.29244/jmo.v15i4.58998
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- Article
5
The effect of training on internal and external customer orientation: The case of Ethiopia.
- Published in:
- Journal of Empirical Generalisations in Marketing Science, 2023, n. 23, p. 1
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- Article
6
The Customer Orientation of Salesperson for Performance in Korean Market Case: A Relationship between Customer Orientation and Adaptive Selling.
- Published in:
- Sustainability (2071-1050), 2019, v. 11, n. 21, p. 6115, doi. 10.3390/su11216115
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- Publication type:
- Article
7
Making the Customer Orientation of Salespeople Unsustainable—The Moderating Effect of Emotional Exhaustion.
- Published in:
- Sustainability (2071-1050), 2019, v. 11, n. 3, p. 735, doi. 10.3390/su11030735
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- Publication type:
- Article
8
When does salespeople's customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation.
- Published in:
- Journal of the Academy of Marketing Science, 2011, v. 39, n. 6, p. 795, doi. 10.1007/s11747-010-0220-7
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- Article
9
ثقافة التوجه بالزبون ومتطلبات نجاحها في المؤسسات الفندقية (حالة فندق الجزائر "سان جورج سابقا" بالجزائر العاصمة)
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- Journal of Quantitative Economics Studies (JQES), 2023, v. 9, n. 1, p. 229
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- Publication type:
- Article
10
Student-customer orientation at a higher education institution: the perspective of undergraduate business students.
- Published in:
- Journal of Marketing for Higher Education, 2015, v. 25, n. 1, p. 29, doi. 10.1080/08841241.2014.972486
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- Article
11
Customer orientation of frontline employees and organizational commitment.
- Published in:
- Service Industries Journal, 2014, v. 34, n. 8, p. 699, doi. 10.1080/02642069.2014.886197
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- Publication type:
- Article
12
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 14, p. 2487, doi. 10.1080/02642069.2010.504822
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- Publication type:
- Article
13
The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase.
- Published in:
- Journal of Personal Selling & Sales Management, 2015, v. 35, n. 2, p. 125, doi. 10.1080/08853134.2015.1010538
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- Publication type:
- Article
14
Investigating the impact of customer orientation on innovativeness: evidence from born-global firms in Turkey.
- Published in:
- Economic Research-Ekonomska Istrazivanja, 2016, v. 29, n. 1, p. 721, doi. 10.1080/1331677X.2016.1197548
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- Publication type:
- Article
15
Effects of mentoring on customer orientation: the moderating role of gender.
- Published in:
- Asia Pacific Journal of Human Resources, 2015, v. 53, n. 1, p. 124, doi. 10.1111/1744-7941.12029
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- Article
16
Company Offers toMeet the Needs of Business-to-Business Customers: Strategies and Orientation.
- Published in:
- Technology Innovation Management Review, 2020, v. 10, n. 3, p. 78, doi. 10.22215/timreview/1339
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- Publication type:
- Article
17
LEVEL OF CUSTOMER ORIENTATION AND CUSTOMER PROTECTION IN HOTELS IN SERBIA.
- Published in:
- Economics of Agriculture / Ekonomika Poljoprivrede, 2014, v. 61, n. 1, p. 25, doi. 10.5937/ekopolj1401025c
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- Article
18
The effects of customer orientation and entrepreneurial orientation on SMEs performance: the mediating role of innovation capabilities. The methodological moderators' comparative study.
- Published in:
- Journal of Innovation & Entrepreneurship, 2025, v. 14, n. 1, p. 1, doi. 10.1186/s13731-025-00537-1
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- Publication type:
- Article
19
Perceived Organizational Influences on Customer Orientation and Sales Performance - A Financial Services Industry Perspective.
- Published in:
- Journal of Marketing & Management, 2015, v. 6, n. 2, p. 11
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- Publication type:
- Article
20
THE INTERPLAY BETWEEN ORIENTATIONS:: ENTREPRENEURIAL, TECHNOLOGY AND CUSTOMER ORIENTATIONS IN SOFTWARE COMPANIES.
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- Journal of Enterprising Culture, 2010, v. 18, n. 3, p. 265, doi. 10.1142/S0218495810000598
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- Article
21
SATIŞ PERSONELLERİNİN SATIŞ VE MÜŞTERİ YÖNLÜLÜKLERİNİN ÖRGÜTSEL BAĞLILIKLARINA ETKİSİNİN YAPISAL EŞİTLİK MODELİ İLE İNCELENMESİ: DÜZCE'DE BİR UYGULAMA.
- Published in:
- Electronic Journal of Social Sciences, 2020, v. 19, n. 76, p. 1968, doi. 10.17755/esosder.708303
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- Publication type:
- Article
22
SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation.
- Published in:
- Current Issues in Tourism, 2018, v. 21, n. 8, p. 917, doi. 10.1080/13683500.2015.1118444
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- Publication type:
- Article
23
How Market Orientation Impacts Customer's Brand Loyalty and Buying Decisions.
- Published in:
- Journal of Risk & Financial Management, 2022, v. 15, n. 8, p. 357, doi. 10.3390/jrfm15080357
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- Publication type:
- Article
24
금융기관의 디지털플랫폼역량과 고객지향성이 서비스혁신행동에 미치는 영향연구.
- Published in:
- Journal of Digital Convergence, 2020, v. 18, n. 10, p. 207, doi. 10.14400/JDC.2020.18.10.207
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- Article
25
고객지향성과 기술지향성이 혁신역량에 미치는 영향에 관한 연구.
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- Journal of Digital Convergence, 2019, v. 17, n. 11, p. 171, doi. 10.14400/JDC.2019.17.11.171
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- Article
26
MÜŞTERİ ODAKLILIĞININ İYİ İŞVEREN ALGISI VE GÜVENİLİR FİNANSAL İMAJ ÜZERİNE ETKİSİ: ÜRÜNÜN KONFOR VE GÜVENLİK ÖZELLİKLERİNİN PARALEL ARACILIK ROLÜ.
- Published in:
- International Journal of Management Economics & Business / Uluslararası Yönetim İktisat ve İşletme Dergisi, 2021, v. 17, n. 1, p. 206, doi. 10.17130/ijmeb.902217
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- Publication type:
- Article
27
NEXUS BETWEEN DIGITAL COMMUNICATION PLATFORMS AND SALES PERFORMANCE IN BANGLADESHI SMES: CUSTOMER ORIENTATION AS MEDIATING VARIABLE.
- Published in:
- Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2024, v. 18, n. 10, p. 1, doi. 10.24857/rgsa.v18n10-130
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- Article
28
Renewable Energy Intentions in Indonesian Agriproduct Purchasing: Exploring Product Quality, Customer Orientation, Perceived Environmental Knowledge, and Farmers' Knowledge with a Moderation Effect.
- Published in:
- Agris On-Line Papers in Economics & Informatics, 2024, v. 16, n. 4, p. 45, doi. 10.7160/aol.2024.160404
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- Publication type:
- Article
29
Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation.
- Published in:
- Journal of Business Ethics, 2010, v. 91, p. 111, doi. 10.1007/s10551-010-0570-6
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- Publication type:
- Article
30
Does cooperative goal interdependence facilitate market orientation? A top management's firm–customer perspective in China.
- Published in:
- Asia Pacific Business Review, 2020, v. 26, n. 5, p. 588, doi. 10.1080/13602381.2020.1787691
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- Publication type:
- Article
31
SALCUSTOR: A Multidimensional Scale for Salespersons' Customer Orientation and Implications for Customer-Oriented Selling: Empirical Evidence From India.
- Published in:
- Journal of Global Marketing, 2011, v. 24, n. 3, p. 201, doi. 10.1080/08911762.2011.592456
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- Publication type:
- Article
32
An Exploratory Study of the Relationships of Small Business Owners' Ethical Orientation and Customer Orientation.
- Published in:
- Journal of Ethics & Entrepreneurship, 2018, v. 8, n. 2, p. 80
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- Publication type:
- Article
33
CUSTOMER ORIENTATION AS A BASIC PRINCIPLE IN THE CONTEMPORARY ACTIVITY OF THE BANK.
- Published in:
- Journal of Public Administration, Finance & Law, 2021, n. 21, p. 39, doi. 10.47743/jopafl-2021-21-05
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- Publication type:
- Article
34
When and How Does Sustainable HRM Improve Customer Orientation of Frontline Employees? Satisfaction, Empowerment, and Communication.
- Published in:
- Sustainability (2071-1050), 2021, v. 13, n. 7, p. 3693, doi. 10.3390/su13073693
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- Publication type:
- Article
35
Does Customer Orientation Matter? Direct and Indirect Effects in a Service Quality-Sustainable Restaurant Satisfaction Framework in China.
- Published in:
- Sustainability (2071-1050), 2021, v. 13, n. 3, p. 1051, doi. 10.3390/su13031051
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- Publication type:
- Article
36
Is Customer Orientation of Employees Sustainable? A Moderated Mediation Analysis.
- Published in:
- Sustainability (2071-1050), 2017, v. 9, n. 7, p. 1211, doi. 10.3390/su9071211
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- Publication type:
- Article
37
POVEZANOST ORIJENTACIJE NA PROIZVOD I ORIJENTACIJE NAKUPCAS PERCIPIRANOM INOVATIVNOSTI PROIZVODA ZA KUPCA I USP JEŠNOSTI PODUZEĆA U KREATIVNIM I KULTURNIM INDUSTRIJAMA.
- Published in:
- Proceedings of the Faculty of Economics & Business in Zagreb / Zbornik Ekonomskog Fakulteta u Zagrebu, 2020, v. 18, n. 2, p. 35, doi. 10.22598/zefzg.2020.2.35
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- Publication type:
- Article
38
Analyzing Customer-Orientation Practices of Firms from a Wider Perspective.
- Published in:
- Journal of Business-to-Business Marketing, 2008, v. 15, n. 1, p. 45, doi. 10.1080/15470620801946702
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- Publication type:
- Article
39
PERSONAL LEVEL CUSTOMER ORIENTATION IN RUSSIAN DIRECT SELLING MARKET.
- Published in:
- Market / Trziste, 2014, v. 26, n. 1, p. 7
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- Publication type:
- Article
40
DIFFERENT SALES MODELS, FUNCTIONAL AND RELATIONAL CUSTOMER ORIENTATION, AND RETAIL SALESPERSON PERFORMANCE.
- Published in:
- RAE: Revista de Administração de Empresas, 2025, v. 65, n. 2, p. 1, doi. 10.1590/S0034-759020250203
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- Publication type:
- Article
41
The Effect of Service Quality, Customer Orientation and Customer Satisfaction on Customer Loyalty.
- Published in:
- International Journal of Economics (IJEC), 2024, v. 3, n. 2, p. 1333, doi. 10.55299/ijec.v3i2.1134
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- Publication type:
- Article
42
Stock Market Reactions to Customer and Competitor Orientations: The Case of Initial Public Offerings.
- Published in:
- Marketing Science, 2013, v. 32, n. 1, p. 70, doi. 10.1287/mksc.1120.0749
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- Publication type:
- Article
43
The Relationships Between Customer Orientation, Innovativeness, Product Innovation Performance and Firm Performance.
- Published in:
- Journal of Economic & Social Research (2148-1407), 2019, v. 6, n. 12, p. 1
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- Publication type:
- Article
44
REVISITING THE RELATIONSHIP BETWEEN INTERNAL MARKETING AND EXTERNAL MARKETING: THE ROLE OF CUSTOMER ORIENTATION.
- Published in:
- Journal of Developing Areas, 2015, v. 49, n. 3, p. 249, doi. 10.1353/jda.2015.0165
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- Publication type:
- Article
45
How legacy firms can embrace the digital ecosystem via digital customer orientation.
- Published in:
- Journal of the Academy of Marketing Science, 2020, v. 48, n. 1, p. 114, doi. 10.1007/s11747-019-00694-2
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- Publication type:
- Article
46
Proactive customer orientation and joint learning capabilities in collaborative machine to machine innovation technology development: the case study of automotive equipment manufacturer.
- Published in:
- Oeconomia Copernicana, 2020, v. 11, n. 3, p. 531, doi. 10.24136/oc.2020.022
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- Publication type:
- Article
47
Proactive customer orientation and joint learning capabilities in collaborative machine to machine innovation technology development: the case study of automotive equipment manufacturer.
- Published in:
- Oeconomia Copernicana, 2020, v. 11, n. 3, p. 531, doi. 10.24136/oc.2020.022
- By:
- Publication type:
- Article
48
ORIENTACJA NA KLIENTA A INNOWACYJNOŚĆ PRZEDSIEBIORSTWA PRODUKCYJNEGO.
- Published in:
- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2012, n. 260, p. 328
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- Publication type:
- Article
49
CUSTOMER ORIENTATION OF EMPLOYEES IN TRAVEL AGENCIES AS A PREDISPOSITION OF SERVICE QUALITY: TEST OF COSE CONSEQUENCES MODEL.
- Published in:
- International Journal for Quality Research, 2018, v. 12, n. 4, p. 851, doi. 10.18421/IJQR12.04-05
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- Publication type:
- Article
50
How Service Employees' Work Motivations Lead to Job Performance: the Role of Service Employees' Job Creativity and Customer Orientation.
- Published in:
- Current Psychology, 2019, v. 38, n. 2, p. 517, doi. 10.1007/s12144-017-9630-8
- By:
- Publication type:
- Article