الدور التفاعلي للذكاء التنافسي لتعزيز تأثير البراعة التنظيمية في تحقيق بهجة الزبون - بحث ميداني على عينة من شركات السياحة والسفر في بغداد
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- Journal of Administration & Economics, 2018, n. 117, p. 107
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- Article
Works matching Customer delight
Results: 221
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تأثیر الانتماء الوظیفي لموظفي الوكالات السیاحیة على العلاقة بین تصور الموظفین لرضا العملاء وخلق القیمة
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- Journal of Research in Humanities, 2022, v. 29, n. 1, p. 820
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- Article
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Identification of customer delight for quality attributes and its applications.
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- Total Quality Management & Business Excellence, 2011, v. 22, n. 1, p. 83, doi. 10.1080/14783363.2010.532341
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- Article
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Can Engaged and Positive Employees Delight Customers?
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- Advances in Developing Human Resources, 2018, v. 20, n. 1, p. 103, doi. 10.1177/1523422317741886
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- Article
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Customer dissatisfaction and delight: completely different concepts, or part of a satisfaction continuum?
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- Management & Marketing, 2014, v. 9, n. 1, p. 75
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- Article
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CONCEPTS AND REALIZATION OF CUSTOMER DELIGHT.
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- International Journal of Sales, Retailing & Marketing, 2015, v. 4, n. 5, p. 3
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- Article
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FATORES QUE AFETAM O ENCANTAMENTO DO CLIENTE DO TURISMO DE LAZER A PARTIR DA EXPERIÊNCIA EM PARQUES TEMÁTICOS.
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- Turismo: Visão e Ação, 2017, v. 19, n. 1, p. 103, doi. 10.14210/rtva.v18n2.p103-127
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Identifying and Measuring Customer Delight in the Hospitality Industry.
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- Tourism Analysis, 2021, v. 26, n. 1, p. 1, doi. 10.3727/108354220X15758301241909
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- Article
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تأ ثري مرونة سلسةل التجهزي يف هبجة الزبون (دراسة حتليلية يف الرشكة العامة للصناعات الكهرابئية والالكرتونية).
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- Journal of Administration & Economics, 2023, n. 137, p. 14, doi. 10.31272/JAE.46.2023.137.2
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- Article
10
Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana.
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- South African Journal of Business Management, 2020, v. 51, n. 1, p. 1, doi. 10.4102/sajbm.v51i1.1809
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- Article
11
Psychological Qualitative Analysis of the Customer Delight in Clothing Related Services.
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- Journal of the Japan Research Association for Textile End-Uses / Sen'i Seihin Shōhi Kagaku, 2014, v. 55, n. 12, p. 6
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- Article
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Assessing the Drivers of Customer Delight and Loyalty in Tanzanian Online Banking: An Integrative Framework.
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- Business Management Review (BMR), 2024, v. 27, n. 2, p. 73, doi. 10.56279/bmrj.v27i2.6918
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- Article
13
Reassessing the Foundations of Customer Delight.
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- Journal of Service Research, 2005, v. 8, n. 2, p. 103, doi. 10.1177/1094670505279340
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- Article
14
تأثیر ویژگیهای روانشناختی برند بر مشعوفسازی مشتریان در فرآیند خرید.
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- Journal of Psychological Science, 2023, v. 22, n. 127, p. 1435, doi. 10.52547/JPS.22.127.1435
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- Article
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A Experiência do consumidor como fator influenciador da formação do encantamento do cliente no turismo e na hospitalidade.
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- Revista Iberoamericana de Turismo, 2019, v. 9, n. 1, p. 78, doi. 10.2436/20.8070.01.130
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16
Loyalty intentions as an outcome of customer delight in a services environment - a South African perspective.
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- African Journal of Business & Economic Research, 2020, v. 15, n. 4, p. 71, doi. 10.31920/1750-4562/2020/v15n4a4
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THE ANTECEDENT OF CUSTOMER DELIGHT AND CUSTOMER LOYALTY AND THEIR IMPACT ON REVISIT INTENTION (A STUDY ON A JAPANESE ACUPUNCTURE FAMILY MEDICINE CLINIC XYZ, JAKARTA).
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- Journal of Syntax Literate, 2022, v. 7, n. 3, p. 1097
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- Article
18
Linking Patient Experience to Customer Delight in the Private Laboratory Service.
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- Administrative Sciences (2076-3387), 2023, v. 13, n. 3, p. 71, doi. 10.3390/admsci13030071
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شناسایی و اولویتبندی شاخصهای شعف مشتریان ورزشی: با تاکید بر ورزشکاران خبره ایران.
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- Consumer Behavior Studies Journal / Muṭāli̒āt-i Raftār-i Maṣraf/Kunandah, 2023, v. 10, n. 2, p. 90
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20
Capturing customer delight in hotels: key drivers and consequences.
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- Anatolia: An International Journal of Tourism & Hospitality Research, 2025, v. 36, n. 1, p. 15, doi. 10.1080/13032917.2024.2340990
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- Article
21
Disentangling customer delight: a needs-based analysis of senior tourists in hotels.
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- Anatolia: An International Journal of Tourism & Hospitality Research, 2021, v. 32, n. 4, p. 565, doi. 10.1080/13032917.2021.1999754
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- Article
22
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework.
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- Journal of Hospitality Marketing & Management, 2022, v. 31, n. 6, p. 757, doi. 10.1080/19368623.2022.2062692
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- Article
23
Are you ready for a contactless future? A multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0.
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- Journal of Travel & Tourism Marketing, 2021, v. 38, n. 9, p. 900, doi. 10.1080/10548408.2021.1997878
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- Article
24
O sonho acabou? Um estudo da teoria do prazer do consumidor em reclamações contra agências de viagens.
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- Revista Brasileira de Pesquisa em Turismo, 2021, v. 15, n. 1, p. 1, doi. 10.7784/rbtur.v15i1.2109
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قرار تصميم المنتج وتأثيره في بهجة الزبون/دراسة استطلاعية في الشركة العامة لصناعة الزيوت النباتية.
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- Journal of Administration & Economics, 2022, n. 132, p. 56, doi. 10.31272/JAE.45.2022.132.5
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26
Customer delight and outrage in theme parks: A roller coaster of emotions.
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- International Journal of Hospitality & Tourism Administration, 2021, v. 22, n. 3, p. 338, doi. 10.1080/15256480.2019.1641455
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27
The Role of Methods of Service Encounter and Surprise in Customer Delight and Customer Loyalty in Indonesian Supermarkets.
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- International Journal of Business & Administrative Studies, 2020, v. 6, n. 1, p. 9, doi. 10.20469/ijbas.6.10002-1
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28
Customer Delight: Distinct Construct or Zone of Nonlinear Response to Customer Satisfaction?
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- Journal of Service Research, 2012, v. 15, n. 1, p. 99, doi. 10.1177/1094670511425698
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- Article
29
Delight the Customer: A Predictive Model for Repeat Purchase Behavior.
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- Journal of Relationship Marketing, 2012, v. 11, n. 2, p. 116, doi. 10.1080/15332667.2012.682329
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- Article
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A STUDY ON CUSTOMER DELIGHT IN INDIAN BANKING SECTOR.
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- CLEAR International Journal of Research in Commerce & Management, 2016, v. 7, n. 7, p. 51
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31
Investigating the Employee's Perspective of Customer Delight.
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- Journal of Personal Selling & Sales Management, 2013, v. 33, n. 1, p. 91, doi. 10.2753/PSS0885-3134330108
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32
Investigating the Key Routes to Customer Delight.
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- Journal of Marketing Theory & Practice, 2011, v. 19, n. 4, p. 359, doi. 10.2753/MTP1069-6679190401
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33
How to Delight Your Customers.
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- California Management Review, 2005, v. 48, n. 1, p. 129, doi. 10.2307/41166331
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34
Decreasing Returns in Customer Loyalty: Does it Really Matter to Delight the Customers?
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- Advances in Consumer Research, 1999, v. 26, n. 1, p. 469
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35
Error Management at Multiple Organizational Levels: Impact on Customer Self-Esteem and Delight.
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- Journal of Foodservice Business Research, 2014, v. 17, n. 5, p. 450, doi. 10.1080/15378020.2014.967565
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The Impact of Consumption Value and Customer Delight on Retail Brand Equity: The Mediating Effect of Brand Experience.
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- Abasyn University Journal of Social Sciences, 2023, v. 16, n. 2, p. 167, doi. 10.34091/AJSS.16.2.03
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- Article
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برامج علاقات الزبون وأثرها في إسعاد الزبون: دراسة تحليلية لأراء عينة من زبائن شركة زين للأتصالات
- Published in:
- Gharee for Economics & Administration Sciences, 2018, v. 15, n. 2, p. 245
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- Publication type:
- Article
38
Adoption of E-Commerce and M-Commerce Marketing Practices: Roles in Customer Delight.
- Published in:
- International Journal of Business Strategy & Automation (IJBSA), 2021, v. 2, n. 3, p. 20, doi. 10.4018/IJBSA.20210701.oa2
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- Article
39
ANÁLISE DAS ESTRATÉGIAS DE MARKETING DE RELACIONAMENTO DA NETFLIX PARA ENCANTAR OS CLIENTES NA ÚLTIMA DÉCADA.
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- Revista Foco (Interdisciplinary Studies Journal), 2023, v. 16, n. 1, p. 1, doi. 10.54751/revistafoco.v16n1-050
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- Publication type:
- Article
40
The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry.
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- European Journal of Tourism Research, 2011, v. 4, n. 2, p. 226, doi. 10.54055/ejtr.v4i2.79
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- Article
41
A Review of Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (and Other Social Networks).
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- 2013
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- Publication type:
- Book Review
42
Antecedents and outcome of customer delight in the banking industry in Botswana.
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- Journal of Contemporary Management (1815-7440), 2025, v. 22, n. 1, p. 26, doi. 10.35683/jcman1098.281
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- Publication type:
- Article
43
The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants.
- Published in:
- International Journal of Human-Computer Interaction, 2025, v. 41, n. 13, p. 8053, doi. 10.1080/10447318.2024.2404503
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- Article
44
CUSTOMER OUTRAGE AND DELIGHT.
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- Journal of Services Research, 2003, v. 3, n. 1, p. 119
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- Publication type:
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45
Service Delivery, Customer Satisfaction and Customer Delight of Private Sector Banks in Calicut District.
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- Turkish Online Journal of Qualitative Inquiry, 2021, v. 12, n. 3, p. 247
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46
Ensuring customer delight: a quality approach to excellence in management education.
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- Quality in Higher Education, 2005, v. 11, n. 1, p. 17, doi. 10.1080/13538320500078874
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- Article
47
Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks).
- Published in:
- 2015
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- Publication type:
- Book Review
48
DO MORE THAN JUST SATISFY YOUR CUSTOMER--PROFITABLY DELIGHT THEM.
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- Industrial Management, 1993, v. 35, n. 2, p. 10
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- Article
49
After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight.
- Published in:
- Journal of Marketing Theory & Practice, 2021, v. 29, n. 3, p. 343, doi. 10.1080/10696679.2020.1842769
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- Publication type:
- Article
50
Customer Delight: A Review and Agenda for Research.
- Published in:
- Journal of Marketing Theory & Practice, 2019, v. 27, n. 2, p. 174, doi. 10.1080/10696679.2019.1577686
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- Publication type:
- Article