Works matching Customer Service Representative

Results: 173

EMOTIONAL INTELLIGENCE, WORK/FAMILY CONFLICT, AND WORK VALUES AMONG CUSTOMER SERVICE REPRESENTATIVES: BASIS FOR ORGANIZATIONAL SUPPORT.

Published in:

Journal of Eastern European & Central Asian Research, 2015, v. 2, n. 1, p. 1, doi. 10.15549/jeecar.v2i1.86

By:

Pilapil Sergio, Rommel;
Gonzales-Lim Ormita, Luzelle;
Lazaro Dungca, Antonette;
Ocampo Gonzales, Jennifer

Publication type:

Article

Satisfaction and dimensions of control among call centre customer service representatives.

Published in:

International Journal of Human Resource Management, 2005, v. 16, n. 1, p. 136, doi. 10.1080/0958519042000295000

By:

Rose, Ed;
Wright, Gillian

Publication type:

Article

Can subject matter experts rate the English language skills of customer services representatives (CSRs) at work in Indian contact centre?

Published in:

Language Assessment Quarterly, 2019, v. 16, n. 1, p. 87, doi. 10.1080/15434303.2019.1604711

By:

Lockwood, Jane;
Raquel, Michelle

Publication type:

Article

Employee and Customer Perceptions of Service in Banks: Teller and Customer Service Representative Ratings.

Published in:

Human Resource Planning, 1992, v. 15, n. 4, p. 31

By:

Reynierse, James H.;
Harker, John B.

Publication type:

Article

Satisfying and Retaining Customers through Independent Service Representatives.

Published in:

Decision Sciences, 2004, v. 35, n. 3, p. 527, doi. 10.1111/j.0011-7315.2004.02534.x

By:

Brown, Steven P.;
Chin, Wynne W.

Publication type:

Article

Adapted water wave optimization for integrated bank customer service representative scheduling.

Published in:

International Journal of Production Research, 2023, v. 61, n. 1, p. 320, doi. 10.1080/00207543.2021.1942284

By:

Lu, Xueqin;
Wu, Chenxin;
Yang, Xuhua;
Zhang, Minxia;
Zheng, Yujun

Publication type:

Article

Workplace Affect as Mediator Between Emotional Intelligence and Job Satisfaction Among Customer Service Representatives.

Published in:

Journal of Behavioural Sciences, 2016, v. 26, n. 2, p. 79

By:

Adil, Adnan;
Kamal, Anila

Publication type:

Article

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives.

Published in:

Journal of Marketing Research (JMR), 1994, v. 31, n. 4, p. 558, doi. 10.2307/3151883

By:

Singh, Jagdip;
Goolsby, Jerry R.;
Rhoads, Gary K.

Publication type:

Article

How Leaders’ Motivation Transfers to Customer Service Representatives.

Published in:

Journal of Service Research, 2011, v. 14, n. 2, p. 214, doi. 10.1177/1094670510397177

By:

Wieseke, Jan;
Kraus, Florian;
Alavi, Sascha H.;
Kessler-Thönes, Tino

Publication type:

Article

When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives

Published in:

Journal of Management, 2004, v. 30, n. 1, p. 149, doi. 10.1016/j.jm.2003.01.007

By:

Witt, L.A.;
Andrews, Martha C.;
Carlson, Dawn S.

Publication type:

Article

Christl Pokorney--Customer Service Representative.

Published in:: Journal of Environmental Health, 1998, v. 61, n. 5, p. 46
Publication type:: Article

How customer service representatives lose control of the call: A metafunctional analysis.

Published in:

Journal of Applied Linguistics & Professional Practice, 2021, v. 15, n. 2, p. 142, doi. 10.1558/jalpp.20368

By:

Cruz, Priscilla Angela T.;
Lockwood, Jane

Publication type:

Article

Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior.

Published in:

Journal of Marketing, 2012, v. 76, n. 1, p. 20, doi. 10.1509/jm.10.0448

By:

Jasmand, Claudia;
Blazevic, Vera;
de Ruyter, Ko

Publication type:

Article

THE RELATIONSHIP BETWEEN CRIMINAL RECORDS AND JOB PERFORMANCE: AN EXAMINATION OF CUSTOMER SERVICE REPRESENTATIVES.

Published in:

Personnel Assessment & Decisions, 2020, v. 6, n. 3, p. 13, doi. 10.25035/pad.2020.03.003

By:

Griffith, Jakari N.;
Harris, Todd C.

Publication type:

Article

Tomorrow's Customer Service Model: From Representative to Advocate.

Published in:

Human Resource Planning, 2006, v. 29, n. 3, p. 25

By:

Gubman, Ed;
Riley, Tom

Publication type:

Article

Instructor or Customer Service Representative?: Reflections on Teaching in a For-Profit College.

Published in:

Radical Teacher, 2018, n. 110, p. 14, doi. 10.5195/rt.2018.324

By:

Madden, Jaime

Publication type:

Article

UNRAVELING THE DRIVERS OF SELF-DIRECTED LEARNING BEHAVIOR IN INSURANCE CUSTOMER SERVICE REPRESENTATIVES (CSR) IN GUANGDONG, CHINA: A TPB PERSPECTIVE.

Published in:

Globus - An International Journal of Management & IT, 2023, v. 15, n. 1, p. 47, doi. 10.46360/globus.mgt.120232007

By:

Junxiu Lin;
Yujie Shi

Publication type:

Article

I Am a Customer Service Representative.

Published in:

Ars Medica, 2024, v. 18, n. 1, p. 1

By:

Goldner, Beth

Publication type:

Article

Language Teacher or Service Representatives? The Corrective Conversational Practices of Customer Service Representatives in Jamaica's Public Entities.

Published in:

Caribbean Journal of Education, 2016, v. 38, n. 2, p. 1

By:

Walters, Kadian

Publication type:

Article

Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support.

Published in:

Journal of Personal Selling & Sales Management, 2020, v. 40, n. 1, p. 4, doi. 10.1080/08853134.2019.1594241

By:

Affum-Osei, Emmanuel;
Adom Asante, Eric;
Kwarteng Forkouh, Solomon;
Abdul-Nasiru, Inusah

Publication type:

Article

DEVELOPMENT AND VALIDATION OF A FORCED CHOICE SCALE TO MEASURE JOB-RELATED DISCOMFORT AMONG CUSTOMER SERVICE REPRESENTATIVES.

Published in:

Academy of Management Journal, 1987, v. 30, n. 1, p. 162, doi. 10.2307/255902

By:

Bernardin, H. John

Publication type:

Article

Structuring logical relations in workplace English telephone negotiation.

Published in:

International Journal of Language Studies, 2023, v. 17, n. 1, p. 71

By:

Jenny Yau-ni WAN

Publication type:

Article

The Challenge to Focus on Customer Needs.

Published in:

International Journal of Business & Economics, 2017, v. 16, n. 3, p. 335

By:

Xinhua Guan

Publication type:

Article

Service Customization Through Employee Adaptiveness.

Published in:

Journal of Service Research, 2005, v. 8, n. 2, p. 131, doi. 10.1177/1094670505279699

By:

Gwinner, Kevin P.;
Bitner, Mary Jo;
Brown, Stephen W.;
Kumar, Ajith

Publication type:

Article

Time Is Money: Impacts of Usability at a Call Center.

Published in:

Ergonomics in Design, 2007, v. 15, n. 4, p. 17, doi. 10.1518/106480407X255224

By:

Bond, Chris

Publication type:

Article

STRATEGI DIGITAL MARKETING LIVIN’ BY MANDIRI DALAM MENINGKATKAN NASABAH (BANK MANDIRI YOGYAKARTA).

Published in:

Syntax Idea, 2023, v. 5, n. 11, p. 2012, doi. 10.46799/syntax-idea.v5i11.2706

By:

Amalia Kinanthi, Imas Rizki;
Chasanah, Uswatun

Publication type:

Article

Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors.

Published in:

International Journal of Business & Information, 2014, v. 9, n. 1, p. 61

By:

Chao-Chan Wu;
Na-Ting Liu

Publication type:

Article

Adoption of Instant Messaging By Travel Agency Workers in Taiwan: Integrating Technology Readiness with the Theory of Planned Behavior.

Published in:

International Journal of Business & Information, 2013, v. 8, n. 1, p. 120

By:

Shih, Yueh-Chun;
Fan, Shin-Tsen

Publication type:

Article

A Heuristic Scheduling System for Ceramic Industrial Coatings.

Published in:

Interfaces, 2000, v. 30, n. 5, p. 16, doi. 10.1287/inte.30.5.16.11635

By:

Olson, John R.;
Schniederjans, Marc J.

Publication type:

Article

Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.

Published in:

Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev

By:

Kevoe-Feldman, Heidi

Publication type:

Article

Offshore responsiveness: theory of Constraints innovates customer services.

Published in:

Service Industries Journal, 2017, v. 37, n. 3-4, p. 155, doi. 10.1080/02642069.2017.1303047

By:

Naor, Michael;
Coman, Alex

Publication type:

Article

Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence.

Published in:

Health Communication, 2023, v. 38, n. 1, p. 80, doi. 10.1080/10410236.2021.1935538

By:

Vafeiadis, Michail

Publication type:

Article

KOBİ'LERİN MOBİL TELEFON HİZMETLERİNDEN MEMNUNİYET DÜZEYLERİNİN İNCELENMESİ.

Published in:

International Journal of Management Economics & Business / Uluslararası Yönetim İktisat ve İşletme Dergisi, 2019, v. 15, n. 1, p. 203, doi. 10.17130/ijmeb.2019149866

By:

YAZİCİ, Yusuf;
KESKİN, Hatice Dilara

Publication type:

Article

Customer Service Ethics in the Metaverse: A Value-Sensitive Design Science Approach.

Published in:

International Journal of Human-Computer Interaction, 2025, v. 41, n. 1, p. 254, doi. 10.1080/10447318.2023.2298533

By:

Sonntag, Martin;
Schuir, Julian;
Mehmann, Jens;
Teuteberg, Frank

Publication type:

Article

Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction.

Published in:

Decision Sciences, 2006, v. 37, n. 1, p. 5, doi. 10.1111/j.1540-5414.2006.00108.x

By:

Froehle, Craig M.

Publication type:

Article

Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs.

Published in:

Service Industries Journal, 2006, v. 26, n. 6, p. 633, doi. 10.1080/02642060600850717

By:

Ibáñez, VanessaApaolaza;
Hartmann, Patrick;
Calvo, PilarZorrilla

Publication type:

Article

Role ambiguity, spheres of control, burnout, and work-related attitudes of teleservice professionals.

Published in:

Journal of Social Behavior & Personality, 1998, v. 13, n. 2, p. 375

By:

Von Emster, Gregory R.;
Harrison, Albert A.

Publication type:

Article

Improving bank digital services using design thinking method.

Published in:

Eduvest: Journal Of Universal Studies, 2025, v. 5, n. 2, p. 2172, doi. 10.59188/eduvest.v5i2.50867

By:

Mathew Chellizto Simanjuntak, William Michael;
Ghazali, Achmad

Publication type:

Article

Introduction: Carrying the Banner of Socialism.

Published in:

Radical Teacher, 2018, n. 110, p. 1, doi. 10.5195/rt.2018.444

By:

Bennett, Michael

Publication type:

Article

Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction.

Published in:

Journal of Global Scholars of Marketing Science, 2024, v. 34, n. 3, p. 439, doi. 10.1080/21639159.2024.2362654

By:

Park, Yunho;
Kim, Jaehun;
Jiang, Qi;
Kim, Kyung Hoon

Publication type:

Article

Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres.

Published in:

British Journal of Industrial Relations, 2011, v. 49, p. s1, doi. 10.1111/j.1467-8543.2010.00816.x

By:

van Jaarsveld, Danielle D.;
Yanadori, Yoshio

Publication type:

Article

Value-Based Routing and Preference-Based Routing in Customer Contact Centers.

Published in:

Production & Operations Management, 2007, v. 16, n. 3, p. 277, doi. 10.1111/j.1937-5956.2007.tb00259.x

By:

Sisselman, Michael E.;
Whitt, Ward

Publication type:

Article

Role of Display Rule Demands and Affective Traits in Emotional Exhaustion among Customer Services.

Published in:

Pakistan Journal of Psychological Research, 2012, v. 27, n. 1, p. 1

By:

Adil, Adnan;
Kamal, Anila

Publication type:

Article

Low-Wage Women's Experiences of Workplace Incivilities.

Published in:

Journal of Applied Social Sciences (19367244), 2022, v. 16, n. 1, p. 107, doi. 10.1177/19367244211014737

By:

Tindell, Katherine;
Padavic, Irene

Publication type:

Article

Culture masquerading, identity and organizational commitment.

Published in:

Asian Journal of Social Psychology, 2012, v. 15, n. 3, p. 208, doi. 10.1111/j.1467-839X.2012.01377.x

By:

Hechanova, Regina

Publication type:

Article

Striking the Right Balance.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 271, doi. 10.1177/1094670503005004001

By:

Bolton, Ruth N.;
Smith, Amy K.;
Wagner, Janet

Publication type:

Article

Internal Marketing Policies And Their Role In Raising The Efficiency Of Banking Service.

Published in:

Webology, 2022, v. 19, n. 2, p. 8728

By:

Hashem AL-Numimi, Shaymaa Dhafer

Publication type:

Article

L'expérience de travail en centre d'appels : aux confins de l'engagement et de la distanciation.

Published in:

Industrial Relations / Relations Industrielles, 2010, v. 65, n. 4, p. 654, doi. 10.7202/045590ar

By:

Marcoux, Gilles

Publication type:

Article

Recruitment Strategies and Union Exclusion in Two Australian Call Centres.

Published in:

Industrial Relations / Relations Industrielles, 2003, v. 58, n. 3, p. 515, doi. 10.7202/007497ar

By:

Diane Van Den Broek, Catherine

Publication type:

Article

Earnings in big occupations.

Published in:: Monthly Labor Review, 2006, v. 129, n. 6, p. 2
Publication type:: Article