What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distribution.
- Published in:
- Marketing Science, 1999, v. 18, n. 1, p. 77, doi. 10.1287/mksc.18.1.77
- By:
- Publication type:
- Article
Works by Zahorik, Anthony
Results: 7
1
2
Competitive Market Structure Analysis: A Comment on Problems.
- Published in:
- Journal of Consumer Research, 1984, v. 11, n. 3, p. 836, doi. 10.1086/209019
- By:
- Publication type:
- Article
3
Return on Quality at Chase Manhattan Bank.
- Published in:
- Interfaces, 1999, v. 29, n. 2, p. 62, doi. 10.1287/inte.29.2.62
- By:
- Publication type:
- Article
4
Do Patient Perceptions of Quality Relate to Hospital Financial Performance?
- Published in:
- Journal of Health Care Marketing, 1992, v. 12, n. 4, p. 6
- By:
- Publication type:
- Article
5
NETWORK PROGRAMMING MODELS FOR PRODUCTION SCHEDULING IN MULTI-STAGE, MULTI-ITEM CAPACITATED SYSTEMS.
- Published in:
- Management Science, 1984, v. 30, n. 3, p. 308, doi. 10.1287/mnsc.30.3.308
- By:
- Publication type:
- Article
6
Return on quality (ROQ): Making service quality financially accountable.
- Published in:
- Journal of Marketing, 1995, v. 59, n. 2, p. 58, doi. 10.1177/002224299505900205
- By:
- Publication type:
- Article
7
Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?).
- Published in:
- California Management Review, 1993, v. 35, n. 3, p. 82, doi. 10.2307/41166745
- By:
- Publication type:
- Article