An extended reciprocity cycle of gratitude: How gratitude strengthens existing and initiates new customer relationships.
- Published in:
- Psychology & Marketing, 2021, v. 38, n. 3, p. 564, doi. 10.1002/mar.21456
- By:
- Publication type:
- Article
Works by Wolter, Jeremy
Results: 9
1
2
The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery.
- Published in:
- Journal of Interactive Marketing, 2018, v. 44, p. 60, doi. 10.1016/j.intmar.2018.04.002
- By:
- Publication type:
- Article
3
Not the relationship type? Loyalty propensity as a reason to maintain marketing relationships.
- Published in:
- Journal of the Academy of Marketing Science, 2022, v. 50, n. 5, p. 1052, doi. 10.1007/s11747-022-00847-w
- By:
- Publication type:
- Article
4
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions.
- Published in:
- Journal of the Academy of Marketing Science, 2019, v. 47, n. 5, p. 815, doi. 10.1007/s11747-019-00655-9
- By:
- Publication type:
- Article
5
Re-conceptualizing cognitive and affective customer-company identification: the role of self-motives and different customer-based outcomes.
- Published in:
- Journal of the Academy of Marketing Science, 2016, v. 44, n. 3, p. 397, doi. 10.1007/s11747-014-0421-6
- By:
- Publication type:
- Article
6
Service Recovery via Corporate Social Media Channels: An Online Complaining Alternative to Third-Party Review Sites.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2017, v. 30, p. 8
- By:
- Publication type:
- Article
7
Service Recovery via Corporate Social Media Channels: An Online Complaining Alternative to Third-Party Review Sites.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, p. 8
- By:
- Publication type:
- Article
8
How Online Incivility Affects Consumer Engagement Behavior on Brands' Social Media.
- Published in:
- Journal of Service Research, 2023, v. 26, n. 1, p. 103, doi. 10.1177/10946705221096192
- By:
- Publication type:
- Article
9
Patient Complications after Interscalene Block: A Retrospective Comparison of Liposomal Bupivacaine to Nonliposomal Bupivacaine.
- Published in:
- Anesthesiology Research & Practice, 2020, p. 1, doi. 10.1155/2020/6704303
- By:
- Publication type:
- Article