Found: 39
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Digital transformation: A multidisciplinary perspective and future research agenda.
- Published in:
- International Journal of Consumer Studies, 2024, v. 48, n. 2, p. 1, doi. 10.1111/ijcs.13015
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- Publication type:
- Article
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors.
- Published in:
- Psychology & Marketing, 2023, v. 40, n. 11, p. 2355, doi. 10.1002/mar.21903
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- Publication type:
- Article
Corporate Digital Responsibility in Service Firms and Their Ecosystems.
- Published in:
- Journal of Service Research, 2023, v. 26, n. 2, p. 173, doi. 10.1177/10946705221130467
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- Publication type:
- Article
Narratives in entrepreneurial ecosystems: drivers of effectuation versus causation.
- Published in:
- Small Business Economics, 2022, v. 59, n. 1, p. 211, doi. 10.1007/s11187-021-00531-3
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- Publication type:
- Article
AI in marketing, consumer research and psychology: A systematic literature review and research agenda.
- Published in:
- Psychology & Marketing, 2022, v. 39, n. 4, p. 755, doi. 10.1002/mar.21619
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- Publication type:
- Article
The Service Revolution Has Arrived and Will Dramatically Change the Service Sector.
- Published in:
- Effective Executive, 2022, v. 25, n. 1, p. 74
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- Publication type:
- Article
Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 206, doi. 10.1177/1094670520933683
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- Publication type:
- Article
Corrigendum to 'The Role of Marketing in Digital Business Platforms' [Journal of Interactive Marketing 51 (2020) p. 72–90].
- Published in:
- Journal of Interactive Marketing, 2021, v. 53, p. 129, doi. 10.1016/j.intmar.2020.09.002
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- Publication type:
- Article
The Role of Marketing in Digital Business Platforms.
- Published in:
- Journal of Interactive Marketing, 2020, v. 51, p. 72, doi. 10.1016/j.intmar.2020.04.006
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- Publication type:
- Article
When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 3, p. 223, doi. 10.1177/1094670519838623
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- Publication type:
- Article
Cost-effective service excellence.
- Published in:
- Journal of the Academy of Marketing Science, 2018, v. 46, n. 1, p. 59, doi. 10.1007/s11747-017-0560-7
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- Publication type:
- Article
Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 362, doi. 10.1177/1094670517728339
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- Publication type:
- Article
Relational Governance Mechanisms and Uncertainties in Nonownership Services.
- Published in:
- Psychology & Marketing, 2016, v. 33, n. 4, p. 250, doi. 10.1002/mar.20873
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- Publication type:
- Article
Warum Unternehmen sich für KoKonsum entscheiden.
- Published in:
- Marketing Review St. Gallen, 2015, v. 32, n. 4, p. 24, doi. 10.1007/s11621-015-0551-3
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- Publication type:
- Article
Psychometric sifting to efficiently select the right service employees.
- Published in:
- Networks & Spatial Economics, 2014, v. 24, n. 5, p. 1
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- Publication type:
- Article
Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 3, p. 296, doi. 10.1177/1094670514529606
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- Publication type:
- Article
Firms’ Intentions to Use Nonownership Services.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 2, p. 171, doi. 10.1177/1094670512471997
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- Publication type:
- Article
The Role of Metaperception on the Effectiveness of Referral Reward Programs.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 82, doi. 10.1177/1094670512462138
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- Publication type:
- Article
Improving the Power of Switching Intent to Predict Actual Switching Behavior-A Construal Level Theory Perspective.
- Published in:
- 2011
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- Publication type:
- Abstract
Opportunistic customer claiming during service recovery.
- Published in:
- Journal of the Academy of Marketing Science, 2010, v. 38, n. 5, p. 654, doi. 10.1007/s11747-009-0177-6
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- Publication type:
- Article
IS THE GLOBAL SERVICE ECONOMY GOOD FOR ASIA? Macro Trends and Their Implications.
- Published in:
- ASEANAffairs, 2010, v. 4, n. 2, p. 74
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- Publication type:
- Article
Regulatory Focus Theory, Trust, and Privacy Concern.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 190, doi. 10.1177/1094670509335772
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- Publication type:
- Article
EMBAs IN SOUTHEAST ASIA.
- Published in:
- ASEANAffairs, 2009, v. 3, n. 5, p. 74
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- Publication type:
- Article
HELP! WHAT CAN SERVICE FIRMS DO WITH EXESS CAPACITY DURING A CRISIS?
- Published in:
- ASEANAffairs, 2009, v. 3, n. 3, p. 82
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- Publication type:
- Article
Asean's Servicescape: A TOURIST ATTRACTION.
- Published in:
- ASEANAffairs, 2009, v. 3, n. 2, p. 82
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- Publication type:
- Article
SECRETS OF THE WORLD'S LEADING AIRLINE.
- Published in:
- 2009
- By:
- Publication type:
- Book Review
SERVICES THE FLAVOUR OF NEW ECONOMY.
- Published in:
- 2008
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- Publication type:
- Book Review
Consumer online privacy concerns and responses: a power-responsibility equilibrium perspective.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 572, doi. 10.1007/s11747-006-0003-3
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- Publication type:
- Article
How Effective Are Loyalty Reward Programs in Driving Share of Wallet?
- Published in:
- Journal of Service Research, 2007, v. 9, n. 4, p. 327, doi. 10.1177/1094670506295853
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- Publication type:
- Article
The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing.
- Published in:
- Journal of Service Research, 2007, v. 9, n. 3, p. 229, doi. 10.1177/1094670506295848
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- Publication type:
- Article
Consumer Cheating on Service Guarantees.
- Published in:
- Journal of the Academy of Marketing Science, 2004, v. 32, n. 2, p. 159, doi. 10.1177/0092070303261416
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- Publication type:
- Article
Has Revenue Management Become Acceptable?
- Published in:
- Journal of Service Research, 2003, v. 6, n. 2, p. 125, doi. 10.1177/1094670503257038
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- Publication type:
- Article
Revenue Management at Prego Italian Restaurant.
- Published in:
- Asian Case Research Journal, 2003, v. 7, n. 1, p. 67, doi. 10.1142/S0218927503000318
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- Publication type:
- Article
An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 4, p. 345, doi. 10.1177/1094670503005004006
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- Publication type:
- Article
Gulfstream Aerospace Corporation — Penetrating Asia's Corporate Jet Market.
- Published in:
- Asian Case Research Journal, 2001, v. 5, n. 1, p. 97, doi. 10.1142/S0218927501000056
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- Publication type:
- Article
The Role of Preconsumption Affect in Postpurchase Evaluation of Services.
- Published in:
- Psychology & Marketing, 2000, v. 17, n. 7, p. 587, doi. 10.1002/(SICI)1520-6793(200007)17:7<587::AID-MAR2>3.0.CO;2-3
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- Publication type:
- Article
The seven faces of Singaporeans: A typology of Singapore consumers and their aspirations and....
- Published in:
- Asia Pacific Journal of Management, 1999, v. 16, n. 2, p. 229, doi. 10.1023/A:1015439025647
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- Publication type:
- Article
Development of a service guarantee model.
- Published in:
- Asia Pacific Journal of Management, 1998, v. 15, n. 1, p. 51, doi. 10.1023/A:1015412825222
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- Publication type:
- Article
Winning the Service Game.
- Published in:
- 1997
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- Publication type:
- Book Review