Engineering Solution of a Basic Call-Center Model.
- Published in:
- Management Science, 2005, v. 51, n. 2, p. 221, doi. 10.1287/mnsc.1040.0302
- By:
- Publication type:
- Article
Works by Whitt, Ward
Results: 151
1
2
Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments.
- Published in:
- Management Science, 2004, v. 50, n. 10, p. 1449, doi. 10.1287/mnsc.1040.0279
- By:
- Publication type:
- Article
3
Partitioning Customers into Service Groups.
- Published in:
- Management Science, 1999, v. 45, n. 11, p. 1579, doi. 10.1287/mnsc.45.11.1579
- By:
- Publication type:
- Article
4
Predicting Queueing Delays.
- Published in:
- Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870
- By:
- Publication type:
- Article
5
Improving Service by Informing Customers About Anticipated Delays.
- Published in:
- Management Science, 1999, v. 45, n. 2, p. 192, doi. 10.1287/mnsc.45.2.192
- By:
- Publication type:
- Article
6
Variability Functions for Parametric-decomposition Approximations of Queuing Networks.
- Published in:
- Management Science, 1995, v. 41, n. 10, p. 1704, doi. 10.1287/mnsc.41.10.1704
- By:
- Publication type:
- Article
7
Sensitivity to the Service-time Distribution in the Nonstationary Erlang Loss Model.
- Published in:
- Management Science, 1995, v. 41, n. 6, p. 1107, doi. 10.1287/mnsc.41.6.1107
- By:
- Publication type:
- Article
8
Large Fluctuations in a Deterministic Multiclass Network of Queues.
- Published in:
- Management Science, 1993, v. 39, n. 8, p. 1020, doi. 10.1287/mnsc.39.8.1020
- By:
- Publication type:
- Article
9
M<sub>t</sub>/G/∞ Queues with Sinusoidal Arrival Rates.
- Published in:
- Management Science, 1993, v. 39, n. 2, p. 241, doi. 10.1287/mnsc.39.2.241
- By:
- Publication type:
- Article
10
UNDERSTANDING THE EFFICIENCY OF MULTI-SERVER SERVICE SYSTEMS.
- Published in:
- Management Science, 1992, v. 38, n. 5, p. 708, doi. 10.1287/mnsc.38.5.708
- By:
- Publication type:
- Article
11
THE EFFICIENCY OF ONE LONG RUN VERSUS INDEPENDENT REPLICATIONS IN STEADY-STATE SIMULATION.
- Published in:
- Management Science, 1991, v. 37, n. 6, p. 645, doi. 10.1287/mnsc.37.6.645
- By:
- Publication type:
- Article
12
THE POINTWISE STATIONARY APPROXIMATION FOR M<sub>t</sub>/M<sub>t</sub>/s QUEUES IS ASYMPTOTICALLY CORRECT AS THE RATES INCREASE.
- Published in:
- Management Science, 1991, v. 37, n. 3, p. 307, doi. 10.1287/mnsc.37.3.307
- By:
- Publication type:
- Article
13
PLANNING QUEUEING SIMULATIONS.
- Published in:
- Management Science, 1989, v. 35, n. 11, p. 1341, doi. 10.1287/mnsc.35.11.1341
- By:
- Publication type:
- Article
14
A LIGHT-TRAFFIC APPROXIMATION FOR SINGLE-CLASS DEPARTURE PROCESS FROM MULTI-CLASS QUEUES.
- Published in:
- Management Science, 1988, v. 34, n. 11, p. 1333, doi. 10.1287/mnsc.34.11.1333
- By:
- Publication type:
- Article
15
THE BEST ORDER FOR QUEUES IN SERIES.
- Published in:
- Management Science, 1985, v. 31, n. 4, p. 475, doi. 10.1287/mnsc.31.4.475
- By:
- Publication type:
- Article
16
UNTOLD HORRORS OF THE WAITING ROOM: WHAT THE EQUILIBRIUM DISTRIBUTION WILL NEVER TELL ABOUT THE QUEUE-LENGTH PROCESS.
- Published in:
- Management Science, 1983, v. 29, n. 4, p. 395, doi. 10.1287/mnsc.29.4.395
- By:
- Publication type:
- Article
17
Minimizing the Maximum Expected Waiting Time in a Periodic Single-Server Queue with a Service-Rate Control.
- Published in:
- Stochastic Systems, 2019, v. 9, n. 3, p. 261, doi. 10.1287/stsy.2018.0027
- By:
- Publication type:
- Article
18
Delay-Based Service Differentiation with Many Servers and Time-Varying Arrival Rates.
- Published in:
- Stochastic Systems, 2018, v. 8, n. 3, p. 230, doi. 10.1287/stsy.2018.0015
- By:
- Publication type:
- Article
19
Heavy-Traffic Limit of the GI / GI /1 Stationary Departure Process and Its Variance Function.
- Published in:
- Stochastic Systems, 2018, v. 8, n. 2, p. 143, doi. 10.1287/stsy.2018.0011
- By:
- Publication type:
- Article
20
Heavy-traffic Limit for the Initial Content Process.
- Published in:
- Stochastic Systems, 2017, v. 7, n. 1, p. 95, doi. 10.1287/15-SSY175
- By:
- Publication type:
- Article
21
Chattering and Congestion Collapse in an Overload Switching Control.
- Published in:
- Stochastic Systems, 2016, v. 6, n. 1, p. 132, doi. 10.1287/15-SSY187
- By:
- Publication type:
- Article
22
Nearly Periodic Behavior in the Overloaded G / D / s + GI Queue.
- Published in:
- Stochastic Systems, 2011, v. 1, n. 2, p. 340, doi. 10.1287/10-SSY024
- By:
- Publication type:
- Article
23
An ODE for an Overloaded X Model Involving a Stochastic Averaging Principle.
- Published in:
- Stochastic Systems, 2011, v. 1, n. 1, p. 59, doi. 10.1287/10-SSY009
- By:
- Publication type:
- Article
24
Time-Varying Robust Queueing.
- Published in:
- Operations Research, 2019, v. 67, n. 6, p. 1766, doi. 10.1287/opre.2019.1846
- By:
- Publication type:
- Article
25
Periodic Little's Law.
- Published in:
- Operations Research, 2019, v. 67, n. 1, p. 267, doi. 10.1287/opre.2018.1766
- By:
- Publication type:
- Article
26
Using Robust Queueing to Expose the Impact of Dependence in Single-Server Queues.
- Published in:
- Operations Research, 2018, v. 66, n. 1, p. 184, doi. 10.1287/opre.2017.1649
- By:
- Publication type:
- Article
27
Statistical Analysis with Little's Law.
- Published in:
- Operations Research, 2013, v. 61, n. 4, p. 1030, doi. 10.1287/opre.2013.1193
- By:
- Publication type:
- Article
28
Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals.
- Published in:
- Operations Research, 2012, v. 60, n. 6, p. 1551, doi. 10.1287/opre.1120.1104
- By:
- Publication type:
- Article
29
A Fluid Approximation for Service Systems Responding to Unexpected Overloads.
- Published in:
- Operations Research, 2011, v. 59, n. 5, p. 1159, doi. 10.1287/opre.1110.0985
- By:
- Publication type:
- Article
30
Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity.
- Published in:
- Operations Research, 2011, v. 59, n. 5, p. 1106, doi. 10.1287/opre.1110.0974
- By:
- Publication type:
- Article
31
A Network of Time-Varying Many-Server Fluid Queues with Customer Abandonment.
- Published in:
- Operations Research, 2011, v. 59, n. 4, p. 835, doi. 10.1287/opre.1110.0942
- By:
- Publication type:
- Article
32
Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing.
- Published in:
- Operations Research, 2010, v. 58, n. 2, p. 316, doi. 10.1287/opre.1090.0736
- By:
- Publication type:
- Article
33
The Impact of Delay Announcements in Many-Server Queues with Abandonment.
- Published in:
- Operations Research, 2009, v. 57, n. 1, p. 66, doi. 10.1287/opre.1080.0533
- By:
- Publication type:
- Article
34
Two-Moment Approximations for Maxima.
- Published in:
- Operations Research, 2007, v. 55, n. 3, p. 532, doi. 10.1287/opre.1060.0375
- By:
- Publication type:
- Article
35
Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters.
- Published in:
- Operations Research, 2006, v. 54, n. 2, p. 247, doi. 10.1287/opre.1050.0257
- By:
- Publication type:
- Article
36
Fluid Models for Multiserver Queues with Abandonments.
- Published in:
- Operations Research, 2006, v. 54, n. 1, p. 37, doi. 10.1287/opre.1050.0227
- By:
- Publication type:
- Article
37
A Diffusion Approximation for the G/GI/n/m Queue.
- Published in:
- Operations Research, 2004, v. 52, n. 6, p. 922, doi. 10.1287/opre.1040.0136
- By:
- Publication type:
- Article
38
HOW MULTISERVER QUEUES SCALE WITH GROWING CONGESTION-DEPENDENT DEMAND.
- Published in:
- Operations Research, 2003, v. 51, n. 4, p. 531, doi. 10.1287/opre.51.4.531.16093
- By:
- Publication type:
- Article
39
APPROXIMATING A POINT PROCESS BY A RENEWAL PROCESS: THE VIEW THROUGH A QUEUE, AN INDIRECT APPROACH.
- Published in:
- Management Science, 1981, v. 27, n. 6, p. 619, doi. 10.1287/mnsc.27.6.619
- By:
- Publication type:
- Article
40
COMPARING PROBABILITY MEASURES ON A SET WITH AN INTRANSITIVE PREFERENCE RELATION.
- Published in:
- Management Science, 1979, v. 25, n. 6, p. 505, doi. 10.1287/mnsc.25.6.505
- By:
- Publication type:
- Article
41
SET-VALUED PERFORMANCE APPROXIMATIONS FOR THE $GI/GI/K$ QUEUE GIVEN PARTIAL INFORMATION.
- Published in:
- Probability in the Engineering & Informational Sciences, 2022, v. 36, n. 2, p. 378, doi. 10.1017/S0269964820000509
- By:
- Publication type:
- Article
42
STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS.
- Published in:
- Probability in the Engineering & Informational Sciences, 2016, v. 30, n. 4, p. 593, doi. 10.1017/S026996481600019X
- By:
- Publication type:
- Article
43
STAFFING TO STABILIZE BLOCKING IN LOSS MODELS WITH TIME-VARYING ARRIVAL RATES.
- Published in:
- Probability in the Engineering & Informational Sciences, 2016, v. 30, n. 2, p. 185, doi. 10.1017/S0269964815000340
- By:
- Publication type:
- Article
44
STABILIZING PERFORMANCE IN NETWORKS OF QUEUES WITH TIME-VARYING ARRIVAL RATES.
- Published in:
- Probability in the Engineering & Informational Sciences, 2014, v. 28, n. 4, p. 419, doi. 10.1017/S0269964814000084
- By:
- Publication type:
- Article
45
Using Simulation to Improve the Pace of Play.
- Published in:
- International Journal of Golf Science, 2017, v. 6, n. 2, p. 85, doi. 10.1123/ijgs.2017-0007
- By:
- Publication type:
- Article
46
Continuous-time Markov chain models to estimate the premium for extended hedge fund lockups.
- Published in:
- Annals of Operations Research, 2013, v. 211, n. 1, p. 357, doi. 10.1007/s10479-013-1496-z
- By:
- Publication type:
- Article
47
A Note on the Influence of the Sample on the Posterior Distribution.
- Published in:
- Journal of the American Statistical Association, 1979, v. 74, n. 366, p. 424, doi. 10.2307/2286347
- By:
- Publication type:
- Article
48
Creating Work Breaks from Available Idleness.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2018, v. 20, n. 4, p. 721, doi. 10.1287/msom.2017.0682
- By:
- Publication type:
- Article
49
Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2014, v. 16, n. 3, p. 464, doi. 10.1287/msom.2014.0490
- By:
- Publication type:
- Article
50
Offered Load Analysis for Staffing.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2013, v. 15, n. 2, p. 166, doi. 10.1287/msom.1120.0428
- By:
- Publication type:
- Article