The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study.
- Published in:
- 2022
- By:
- Publication type:
- journal article
Works by Wangenheim, Florian v.
Results: 23
1
2
Voice-Based Conversational Agents for the Prevention and Management of Chronic and Mental Health Conditions: Systematic Literature Review.
- Published in:
- 2021
- By:
- Publication type:
- journal article
3
Conversational Agents as Mediating Social Actors in Chronic Disease Management Involving Health Care Professionals, Patients, and Family Members: Multisite Single-Arm Feasibility Study.
- Published in:
- 2021
- By:
- Publication type:
- journal article
4
Deliberative and Paternalistic Interaction Styles for Conversational Agents in Digital Health: Procedure and Validation Through a Web-Based Experiment.
- Published in:
- 2021
- By:
- Publication type:
- journal article
5
Artificial Intelligence-Based Conversational Agents for Chronic Conditions: Systematic Literature Review.
- Published in:
- 2020
- By:
- Publication type:
- journal article
6
The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 2, p. 233, doi. 10.1007/s11747-007-0037-1
- By:
- Publication type:
- Article
7
Investigating Employees' Concerns and Wishes Regarding Digital Stress Management Interventions With Value Sensitive Design: Mixed Methods Study.
- Published in:
- Journal of Medical Internet Research, 2023, v. 25, n. 1, p. 1, doi. 10.2196/44131
- By:
- Publication type:
- Article
8
Digital Education for Health Professionals: An Evidence Map, Conceptual Framework, and Research Agenda.
- Published in:
- Journal of Medical Internet Research, 2022, v. 24, n. 3, p. N.PAG, doi. 10.2196/31977
- By:
- Publication type:
- Article
9
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 3, doi. 10.1177/1094670512448413
- By:
- Publication type:
- Article
10
Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 453, doi. 10.1177/1094670510368425
- By:
- Publication type:
- Article
11
The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis.
- Published in:
- Journal of Service Research, 2009, v. 11, n. 4, p. 357, doi. 10.1177/1094670508330451
- By:
- Publication type:
- Article
12
Postswitching Negative Word of Mouth.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 1, p. 67, doi. 10.1177/1094670505276684
- By:
- Publication type:
- Article
13
Kundenlösungen als Signale: Warum Unternehmen am Lösungsgeschäft festhalten sollten, auch wenn es nicht profitabel ist.
- Published in:
- Marketing Review St. Gallen, 2022, n. 3, p. 22
- By:
- Publication type:
- Article
14
Cross-Cultural Differences in the Effect of Received Word-of-Mouth Referral in Relational Service Exchange.
- Published in:
- Journal of International Marketing, 2010, v. 18, n. 3, p. 62, doi. 10.1509/jimk.18.3.62
- By:
- Publication type:
- Article
15
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten -- Design und Ergebnisse einer empirischen Studie im deutschen Strommarkt.
- Published in:
- Marketing ZFP - Journal of Research & Management, 2002, p. 3
- By:
- Publication type:
- Article
16
Instant Customer Base Analysis: Managerial Heuristics Often “Get It Right”.
- Published in:
- Journal of Marketing, 2008, v. 72, n. 3, p. 82, doi. 10.1509/jmkg.72.3.082
- By:
- Publication type:
- Article
17
Behavioral Consequences of Overbooking Service Capacity.
- Published in:
- Journal of Marketing, 2007, v. 71, n. 4, p. 36, doi. 10.1509/jmkg.71.4.36
- By:
- Publication type:
- Article
18
How Can We Better Understand Current and Future Workforce Values in the Global Business Environment?
- Published in:
- Thunderbird International Business Review, 2012, v. 54, n. 5, p. 609, doi. 10.1002/tie.21488
- By:
- Publication type:
- Article
19
Service With a Smile or Screen? How Replacing Personnel With Machines Affects Customers' Satisfaction With a Service.
- Published in:
- 2014
- By:
- Publication type:
- Abstract
20
SITUATIONAL CHARACTERISTICS AS MODERATORS OF THE SATISFACTION-LOYALTY LINK: AN INVESTIGATION IN A BUSINESS-TO-BUSINESS CONTEXT.
- Published in:
- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 145
- By:
- Publication type:
- Article
21
A Seasonal Model with Dropout to Improve Forecasts of Purchase Levels.
- Published in:
- Journal of Interactive Marketing, 2022, v. 57, n. 2, p. 212, doi. 10.1177/10949968221087249
- By:
- Publication type:
- Article
22
Customer Value Based Entry Decision in International Markets: The Concept of International Added Customer Equity.
- Published in:
- Journal of Relationship Marketing, 2006, v. 5, n. 1, p. 79, doi. 10.1300/J366v05n01_06
- By:
- Publication type:
- Article
23
A Network Based Approach to Customer Equity Management.
- Published in:
- Journal of Relationship Marketing, 2006, v. 5, n. 1, p. 39, doi. 10.1300/J366v05n01_04
- By:
- Publication type:
- Article