Found: 19
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Thirty Years of Service Failure and Recovery Research: Thematic Development and Future Research Opportunities From a Social Network Perspective.
- Published in:
- Journal of Service Research, 2024, v. 27, n. 2, p. 268, doi. 10.1177/10946705231194006
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- Publication type:
- Article
Assessing the Effects of Service Variability on Consumer Confidence and Behavior.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 405, doi. 10.1177/1094670520952145
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- Publication type:
- Article
Don't Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks.
- Published in:
- 2020
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- Publication type:
- Editorial
The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 1, p. 59, doi. 10.1177/1094670516679274
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- Publication type:
- Article
It Depends: Moderating the Relationships Among Perceived Waiting Time, Anger, and Regret.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 138, doi. 10.1177/1094670509336744
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- Publication type:
- Article
Effectiveness of Marketing Cues on Consumer Perceptions of Quality: The Moderating Roles of Brand Reputation and Third-Party Information.
- Published in:
- Psychology & Marketing, 2013, v. 30, n. 1, p. 76, doi. 10.1002/mar.20590
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- Publication type:
- Article
"Mere Measurement Plus": How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior.
- Published in:
- Journal of Marketing Research (JMR), 2017, v. 54, n. 1, p. 156, doi. 10.1509/jmr.14.0232
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- Publication type:
- Article
Linking Order Fulfillment Performance to Referrals in Online Retailing: An Empirical Analysis.
- Published in:
- Journal of Business Logistics, 2012, v. 33, n. 4, p. 279, doi. 10.1111/jbl.12002
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- Publication type:
- Article
Modeling service alliances: an exploratory investigation of spillover effects in service partnerships.
- Published in:
- Strategic Management Journal (John Wiley & Sons, Inc.) - 1980 to 2009, 2007, v. 28, n. 6, p. 609, doi. 10.1002/smj.617
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- Publication type:
- Article
Service Sweethearting: Its Antecedents and Customer Consequences.
- Published in:
- Journal of Marketing, 2012, v. 76, n. 2, p. 81, doi. 10.1509/jm.09.0420
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- Publication type:
- Article
Resource Scarcity Perceptions in Supply Chains: The Effect of Buyer Altruism on the Propensity for Collaboration.
- Published in:
- Journal of Supply Chain Management, 2020, v. 56, n. 4, p. 45, doi. 10.1111/jscm.12242
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- Publication type:
- Article
Breakeven Time on New Product Launches: An Investigation of the Drivers and Impact on Firm Performance.
- Published in:
- Journal of Product Innovation Management, 2014, v. 31, p. 94, doi. 10.1111/jpim.12194
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- Publication type:
- Article
Signaling Quality: An Examination of the Effects of Marketing- and Nonmarketing-Controlled Signals on Perceptions of Automotive Brand Quality.
- Published in:
- Journal of Product Innovation Management, 2014, v. 31, n. 4, p. 728, doi. 10.1111/jpim.12120
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- Publication type:
- Article
Coevolutionary Dynamics of Automotive Competition: Product Innovation, Change, and Marketplace Survival.
- Published in:
- Journal of Product Innovation Management, 2014, v. 31, n. 1, p. 61, doi. 10.1111/jpim.12080
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- Publication type:
- Article
Unintended effects of price promotions: Forgoing competitors' price promotions strengthens incumbent brand loyalty.
- Published in:
- Journal of the Academy of Marketing Science, 2023, v. 51, n. 5, p. 1143, doi. 10.1007/s11747-022-00907-1
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- Publication type:
- Article
The effects of loyalty program introduction and design on short- and long-term sales and gross profits.
- Published in:
- Journal of the Academy of Marketing Science, 2019, v. 47, n. 4, p. 640, doi. 10.1007/s11747-019-00652-y
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- Publication type:
- Article
Identity change vs. strategy change: the effects of rebranding announcements on stock returns.
- Published in:
- Journal of the Academy of Marketing Science, 2018, v. 46, n. 5, p. 795, doi. 10.1007/s11747-018-0579-4
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- Publication type:
- Article
A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers.
- Published in:
- Journal of the Academy of Marketing Science, 2006, v. 34, n. 4, p. 513, doi. 10.1177/0092070306288762
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- Publication type:
- Article
THE MODERATING ROLE OF ATTITUDE IN CONSUMERS' SERVICE ASSESSMENTS.
- Published in:
- Marketing Management Journal, 2013, v. 23, n. 2, p. 86
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- Publication type:
- Article