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Perceptions of Justice after Recovery Efforts in Internet Purchasing: the Impact on Consumer Trust and Loyalty toward Retailing Sites and Online Shopping in General.
- Published in:
- BAR: Brazilian Administration Review, 2011, v. 8, n. 3, p. 225, doi. 10.1590/S1807-76922011000300002
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- Article
A SOCIALIZAÇÃO DE CONSUMO E A FORMAÇÃO DO MATERIALISMO ENTRE OS ADOLESCENTES.
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- RAM. Mackenzie Management Review / RAM. Revista de Administração Mackenzie, 2011, v. 12, n. 1, p. 169, doi. 10.1590/S1678-69712011000100007
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- Article
Consumer-company Identification: Development and Validation of a Scale.
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- BAR: Brazilian Administration Review, 2010, v. 7, n. 3, p. 276, doi. 10.1590/S1807-76922010000300005
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- Article
Antecedents and Consequences of Consumer Trust in the Context of Service Recovery.
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- BAR: Brazilian Administration Review, 2008, v. 5, n. 3, p. 225, doi. 10.1590/S1807-76922008000300005
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- Article
As Conseqüências Comportamentais da Insatisfação dos Clientes.
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- RAC: Revista de Administração Contemporânea, 2008, p. 147, doi. 10.1590/s1415-65552008000500007
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- Article
The Antecedents of the Consumer Complaining Behavior (CCB).
- Published in:
- Advances in Consumer Research, 2008, v. 35, p. 584
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- Article
ORIENTAÇÃO EMPREENDEDORA: UM ESTUDO SOBRE AS CONSEQÜÊNCIAS DO EMPREENDEDORISMO NAS ORGANIZAÇÕES.
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- RAE - Eletrônica, 2008, v. 7, n. 1, p. 1
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- Article
A RECUPERAÇÃO DE SERVIÇOS COMO FERRAMENTA DE RELACIONAMENTO E SEU IMPACTO NA CONFIANÇA E LEALDADE DOS CLIENTES.
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- RAE: Revista de Administração de Empresas, 2008, v. 48, n. 1, p. 10, doi. 10.1590/S0034-75902008000100002
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- Article
CONSUMER COMPLAINING BEHAVIOR IN DEVELOPING COUNTRIES: THE CASE OF BRAZIL.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2007, v. 20, p. 86
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- Article
A Recuperação de Serviços e seu Efeito na Confiança e Lealdade do Cliente.
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- RAC - Eletrônica, 2007, v. 1, n. 3, p. 35
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- Article
AVALIAÇÃO DA ESCALA CONSUMER STYLE INVENTORY (CSI) NO CONTEXTO BRASILEIRO.
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- RAM. Mackenzie Management Review / RAM. Revista de Administração Mackenzie, 2006, v. 7, n. 2, p. 11, doi. 10.1590/1678-69712006/administracao.v7n2p11-38
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- Article