Works by Vega, Rodrigo P.

The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors.

Published in:

Psychology & Marketing, 2023, v. 40, n. 11, p. 2355, doi. 10.1002/mar.21903

By:

• Borghi, Matteo;
• Mariani, Marcello M.;
• Vega, Rodrigo P.;
• Wirtz, Jochen

Publication type:

Article