How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing.
- Published in:
- Operations Research, 2021, v. 69, n. 3, p. 683, doi. 10.1287/opre.2020.2058
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- Publication type:
- Article
Works by Tong, Jordan
Results: 15
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Admission Control Bias and Path-Dependent Feedback Under Diagnosis Uncertainty.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2024, v. 26, n. 1, p. 117, doi. 10.1287/msom.2021.0194
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- Publication type:
- Article
3
Mean Service Metrics: Biased Quality Judgment and the Customer–Server Quality Gap.
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- Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 5, p. 975, doi. 10.1287/msom.2019.0783
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- Publication type:
- Article
4
Modeling Payment Timing in Multiechelon Inventory Systems with Applications to Supply Chain Coordination.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 2, p. 346, doi. 10.1287/msom.2018.0741
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- Publication type:
- Article
5
Supply Chain Planning for Random Demand Surges: Reactive Capacity and Safety Stock.
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- Manufacturing & Service Operations Management (M&SOM), 2016, v. 18, n. 4, p. 509, doi. 10.1287/msom.2016.0583
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- Publication type:
- Article
6
ASEAN competition authorities remain vigilant amid the ongoing Covid-19 pandemic.
- Published in:
- Competition Law International, 2020, v. 16, n. 1, p. 77
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- Publication type:
- Article
7
A Replication Study of Operations Management Experiments in Management Science.
- Published in:
- Management Science, 2023, v. 69, n. 9, p. 4977, doi. 10.1287/mnsc.2023.4866
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- Publication type:
- Article
8
From Noise to Bias: Overconfidence in New Product Forecasting.
- Published in:
- Management Science, 2022, v. 68, n. 6, p. 4685, doi. 10.1287/mnsc.2021.4102
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- Publication type:
- Article
9
Eliciting Human Judgment for Prediction Algorithms.
- Published in:
- Management Science, 2021, v. 67, n. 4, p. 2314, doi. 10.1287/mnsc.2020.3856
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- Publication type:
- Article
10
Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization.
- Published in:
- Management Science, 2020, v. 66, n. 11, p. 5151, doi. 10.1287/mnsc.2019.3491
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- Publication type:
- Article
11
A Behavioral Model of Forecasting: Naive Statistics on Mental Samples.
- Published in:
- Management Science, 2017, v. 63, n. 11, p. 3609, doi. 10.1287/mnsc.2016.2537
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- Publication type:
- Article
12
Biased Judgment in Censored Environments.
- Published in:
- Management Science, 2013, v. 59, n. 3, p. 573, doi. 10.1287/mnsc.1120.1612
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- Publication type:
- Article
13
The Effect of Payment Schemes on Inventory Decisions: The Role of Mental Accounting.
- Published in:
- Management Science, 2013, v. 59, n. 2, p. 436, doi. 10.1287/mnsc.1120.1638
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- Publication type:
- Article
14
A Behavioral Remedy for the Censorship Bias.
- Published in:
- Production & Operations Management, 2018, v. 27, n. 4, p. 624, doi. 10.1111/poms.12823
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- Publication type:
- Article
15
Building Supply Chain Resilience through Virtual Stockpile Pooling.
- Published in:
- Production & Operations Management, 2016, v. 25, n. 10, p. 1745, doi. 10.1111/poms.12573
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- Publication type:
- Article