Found: 13
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Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
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- Journal of Marketing, 2012, v. 76, n. 6, p. 1, doi. 10.1509/jm.11.0112
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- Article
How Smart Should a Service Robot Be?
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- Journal of Service Research, 2022, v. 25, n. 4, p. 565, doi. 10.1177/10946705221107704
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- Article
A Meta-Analysis of Frontline Employees' Role Behavior and the Moderating Effects of National Culture.
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- Journal of Service Research, 2020, v. 23, n. 3, p. 255, doi. 10.1177/1094670520918669
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- Article
What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance?
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- Journal of Service Research, 2020, v. 23, n. 3, p. 281, doi. 10.1177/1094670520904424
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- Article
Fields of Gold: Perceived Efficacy in Virtual Teams of Field Service Employees.
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- Journal of Service Research, 2011, v. 14, n. 3, p. 372, doi. 10.1177/1094670511412354
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- Article
Identifying Cross-Channel Dissynergies for Multichannel Service Providers.
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- Journal of Service Research, 2007, v. 10, n. 2, p. 143, doi. 10.1177/1094670507306683
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- Article
The innovative work behavior of external technology experts in collaborative R&D Projects: Uncovering the role of multiple identifications and extent of involvement.
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- Journal of Product Innovation Management, 2022, v. 39, n. 6, p. 797, doi. 10.1111/jpim.12640
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- Article
Exploring the Motivational and Behavioral Foundations of External Technology Experts' Knowledge Sharing in Collaborative R&D Projects: The Contingency Role of Project Formalization.
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- Journal of Product Innovation Management, 2019, v. 36, n. 4, p. 467, doi. 10.1111/jpim.12487
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- Article
Do Retailers Really Profit from Ambidextrous Managers? The Impact of Frontline Mechanisms on New and Existing Product Selling Performance.
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- Journal of Product Innovation Management, 2014, v. 31, n. 4, p. 710, doi. 10.1111/jpim.12158
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- Article
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model.
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- Psychology & Marketing, 2021, v. 38, n. 12, p. 2357, doi. 10.1002/mar.21532
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- Article
Are conservative approaches to new product selling a blessing in disguise?
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- Journal of the Academy of Marketing Science, 2018, v. 46, n. 5, p. 857, doi. 10.1007/s11747-017-0521-1
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- Article
Don't just fix it, make it better! Using frontline service employees to improve recovery performance.
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- Journal of the Academy of Marketing Science, 2013, v. 41, n. 5, p. 515, doi. 10.1007/s11747-012-0324-3
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- Article
The service quality-satisfaction link revisited: exploring asymmetries and dynamics.
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- Journal of the Academy of Marketing Science, 2010, v. 38, n. 3, p. 288, doi. 10.1007/s11747-009-0152-2
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- Article