Proposing a sales performance motivational framework for B2B sellers in services firms.
- Published in:
- European Research on Management & Business Economics, 2024, v. 30, n. 1, p. 1, doi. 10.1016/j.iedeen.2023.100235
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- Publication type:
- Article
Works matching AU Roberts-Lombard, Mornay
Results: 46
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The Influence of Perceived Justice on Recovery Satisfaction in the Airline Industry.
- Published in:
- Journal of African Business, 2018, v. 19, n. 4, p. 512, doi. 10.1080/15228916.2018.1475784
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- Publication type:
- Article
3
Customer Retention Strategies of Fast-Food Outlets in South Africa: A Focus on Kentucky Fried Chicken (KFC), Nando's, and Steers.
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- Journal of African Business, 2009, v. 10, n. 2, p. 235, doi. 10.1080/15228910802479521
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- Article
4
A construct of code effectiveness: empirical findings and measurement properties.
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- African Journal of Business Ethics, 2016, v. 10, n. 1, p. 19, doi. 10.15249/10-1-95
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- Publication type:
- Article
5
Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller–customer business relationships.
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- Journal of Business-to-Business Marketing, 2020, v. 27, n. 4, p. 375, doi. 10.1080/1051712X.2020.1831213
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- Publication type:
- Article
6
Understanding Millennial relationships and consumption of no and low alcohol beer brands.
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- South African Journal of Business Management, 2024, v. 55, n. 1, p. 1, doi. 10.4102/sajbm.v55i1.4625
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- Publication type:
- Article
7
South African young adult males' behavioural intentions when purchasing apparel via mobile apps.
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- South African Journal of Business Management, 2024, v. 55, n. 1, p. 1, doi. 10.4102/sajbm.v55i1.4024
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- Publication type:
- Article
8
Economic and non-economic satisfaction as interlocking constructs in B2B sales relationships.
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- South African Journal of Business Management, 2024, v. 55, n. 1, p. 1, doi. 10.4102/sajbm.v55i1.3956
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- Publication type:
- Article
9
Exploring opportunism, conflict, noneconomic satisfaction and economic satisfaction in a B2B context – A buyer and seller perspective.
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- South African Journal of Business Management, 2022, v. 53, n. 1, p. 1, doi. 10.4102/sajbm.v53i1.3346
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- Publication type:
- Article
10
Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana.
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- South African Journal of Business Management, 2020, v. 51, n. 1, p. 1, doi. 10.4102/sajbm.v51i1.1809
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- Article
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The antecedents and postcedents of satisfaction in business-to-business relationships in South Africa.
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- South African Journal of Business Management, 2019, v. 50, n. 1, p. 1, doi. 10.4102/sajbm.v50i1.212
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- Article
12
Use of mobile apps when purchasing apparel: A young male adult perspective.
- Published in:
- South African Journal of Information Management, 2023, v. 25, n. 1, p. 1, doi. 10.4102/sajim.v25i1.1745
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- Publication type:
- Article
13
Application of the Technology Acceptance Model and the Technology-Organisation-Environment Model to examine social media marketing use in the South African tourism industry.
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- South African Journal of Information Management, 2018, v. 20, n. 1, p. 1, doi. 10.4102/sajim.v20i1.790
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- Publication type:
- Article
14
Factors influencing Generation Y consumers’ perceptions of eWOM credibility: a study of the fast-food industry.
- Published in:
- International Review of Retail, Distribution & Consumer Research, 2016, v. 26, n. 4, p. 435, doi. 10.1080/09593969.2016.1170065
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- Article
15
Perceived Access to Finance, Entrepreneurial Self-Efficacy, Attitude Toward Entrepreneurship, Entrepreneurial Ability, and Entrepreneurial Intentions: A Botswana Youth Perspective.
- Published in:
- SAGE Open, 2022, v. 12, n. 2, p. 1, doi. 10.1177/21582440221096437
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- Article
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Measuring Adolescent Influence Tactics With Parents in Family Vacation Decisions: A Comparable Scale Across 19 Societies.
- Published in:
- SAGE Open, 2019, v. 9, n. 1, p. 1, doi. 10.1177/2158244019835950
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- Publication type:
- Article
17
The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective.
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- Cogent Business & Management, 2021, v. 8, n. 1, p. 1, doi. 10.1080/23311975.2021.1872887
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- Article
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Product involvement, WOM and eWOM in the fast food industry: A young adult perspective in an emerging African economy.
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- Cogent Business & Management, 2020, v. 7, n. 1, p. 1, doi. 10.1080/23311975.2020.1817288
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- Article
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Black Friday rituals, customer perceived value and loyalty among young adult customers in South Africa: A Stimulus-Organism-Response perspective.
- Published in:
- Cogent Business & Management, 2020, v. 7, n. 1, p. 1, doi. 10.1080/23311975.2020.1793523
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- Publication type:
- Article
20
Perceived Guest House Brand Value: The Influence of Web Interactivity on Brand Image and Brand Awareness.
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- Journal of Promotion Management, 2021, v. 27, n. 2, p. 250, doi. 10.1080/10496491.2020.1829770
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- Publication type:
- Article
21
Investigating the antecedents and outcome of commitment in a business-to-consumer service environment.
- Published in:
- Acta Commercii, 2022, v. 22, n. 1, p. 1, doi. 10.4102/ac.v22i1.1028
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- Publication type:
- Article
22
Precursors and outcome of satisfaction in business-to-business relationship building: An information communication technology industry perspective in South Africa.
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- Acta Commercii, 2020, v. 20, n. 1, p. 1, doi. 10.4102/ac.v20i1.777
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- Publication type:
- Article
23
Social media in tourism: Establishing factors influencing attitudes towards the usage of social networking sites for trip organisation.
- Published in:
- Acta Commercii, 2017, v. 17, n. 1, p. 1, doi. 10.4102/ac.v17i1.396
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- Publication type:
- Article
24
Customer loyalty guidelines for independent financial advisers in South Africa.
- Published in:
- Acta Commercii, 2016, v. 16, n. 1, p. 1, doi. 10.4102/ac.v16i1.337
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- Publication type:
- Article
25
Guidelines for the marketing of independent schools in South Africa.
- Published in:
- Acta Commercii, 2015, v. 15, n. 1, p. 1, doi. 10.4102/ac.v15i1.245
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- Publication type:
- Article
26
Loyalty intentions as an outcome of customer delight in a services environment - a South African perspective.
- Published in:
- African Journal of Business & Economic Research, 2020, v. 15, n. 4, p. 71, doi. 10.31920/1750-4562/2020/v15n4a4
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- Publication type:
- Article
27
Modeling Condom Brand Loyalty of Young South African Adults – An Expectancy Confirmation Perspective.
- Published in:
- Journal of Nonprofit & Public Sector Marketing, 2024, v. 36, n. 3, p. 322, doi. 10.1080/10495142.2023.2178587
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- Publication type:
- Article
28
A Moderated Mediation Model to Explain Consistent Condom Use Intention Among Young Adults in South Africa.
- Published in:
- Social Marketing Quarterly, 2022, v. 28, n. 3, p. 208, doi. 10.1177/15245004221116857
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29
Normative Influence on Household Waste Separation: The Moderating Effect of Policy Implementation and Sociodemographic Variables.
- Published in:
- Social Marketing Quarterly, 2020, v. 26, n. 2, p. 93, doi. 10.1177/1524500420918842
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- Publication type:
- Article
30
Antecedents and outcome of customer delight in the banking industry in Botswana.
- Published in:
- Journal of Contemporary Management (1815-7440), 2025, v. 22, n. 1, p. 26, doi. 10.35683/jcman1098.281
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- Publication type:
- Article
31
Investigating Commitment as a Unidimensional or a Multidimensional Construct in a Retail Banking Setting.
- Published in:
- Journal of Relationship Marketing, 2022, v. 21, n. 4, p. 285, doi. 10.1080/15332667.2022.2079340
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- Article
32
Delight and Commitment—Revisiting the Satisfaction-Loyalty Link.
- Published in:
- Journal of Relationship Marketing, 2021, v. 20, n. 4, p. 282, doi. 10.1080/15332667.2020.1855068
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- Article
33
GENERATIONAL COHORT DIFFERENCES IN TECHNOLOGY READINESS (TRI 2.0) AND MOBILE SELF-SERVICE TECHNOLOGY ADOPTION IN THE AIRLINE INDUSTRY - AN EMERGING MARKET PERSPECTIVE.
- Published in:
- Journal of International Marketing & Exporting, 2018, v. 21, n. 1, p. 22
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- Article
34
THE RELEVANCE OF SOCIAL MEDIA AS INFORMATION SOURCE WHEN SELECTING PRIVATE SCHOOLS IN SOUTH AFRICA.
- Published in:
- Journal of Global Business & Technology, 2017, v. 13, n. 1, p. 57
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- Publication type:
- Article
35
ANTECEDENTS AND OUTCOMES OF POSITIVE DISCONFIRMATION AFTER SERVICE FAILURE AND RECOVERY.
- Published in:
- Journal of Global Business & Technology, 2018, v. 14, n. 2, p. 43
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- Publication type:
- Article
36
DRIVERS OF THE USE OF SOCIAL NETWORKING SITES FOR TRAVEL ARRANGEMENTS IN SOUTH AFRICA: TEST OF THE SOCIAL EXCHANGE THEORY.
- Published in:
- Journal of Global Business & Technology, 2016, v. 12, n. 2, p. 28
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- Publication type:
- Article
37
THE TRADITIONAL INTERNAL MARKETING MIX AND ITS PERCEIVED INFLUENCE ON GRADUATE EMPLOYEE SATISFACTION IN AN EMERGING ECONOMY.
- Published in:
- Journal of Global Business & Technology, 2015, v. 11, n. 1, p. 24
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- Publication type:
- Article
38
BRAND AWARENESS IN THE SERVICES SECTOR INFLUENCED BY EIGHT INTERNAL MARKETING ELEMENTS.
- Published in:
- Journal of Global Business & Technology, 2014, v. 10, n. 1, p. 25
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- Publication type:
- Article
39
INFLUENCE OF CRM ON CUSTOMER LOYALTY - AN APPLICATION TO THE LIFE INSURANCE INDUSTRY IN SOUTH AFRICA.
- Published in:
- Journal of Global Business & Technology, 2011, v. 7, n. 1, p. 23
- By:
- Publication type:
- Article
40
Store atmospherics and apparel behavioural intentions: The moderating effect of urban bottom-of-the-pyramid consumers' age.
- Published in:
- South African Journal of Economic & Management Sciences, 2024, v. 27, n. 1, p. 1, doi. 10.4102/sajems.v27i1.5239
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- Publication type:
- Article
41
Business-to-Business sellers' motivations in sales performance – A six-dimensional framework proposition.
- Published in:
- South African Journal of Economic & Management Sciences, 2023, v. 26, n. 1, p. 1, doi. 10.4102/sajems.v26i1.4923
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- Publication type:
- Article
42
Exploring the perceived value-behavioural intention link: An Islamic banking perspective.
- Published in:
- Journal of Economic & Financial Sciences, 2024, v. 17, n. 1, p. 1, doi. 10.4102/jef.v17i1.944
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- Publication type:
- Article
43
Internal marketing's influence on South African long-term insurance: An emerging market view.
- Published in:
- Journal of Economic & Financial Sciences, 2024, v. 17, n. 1, p. 1, doi. 10.4102/jef.v17i1.930
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- Publication type:
- Article
44
Revisiting the satisfaction–loyalty link in retail banking – An emerging market perspective.
- Published in:
- Journal of Economic & Financial Sciences, 2024, v. 17, n. 1, p. 1, doi. 10.4102/jef.v17i1.925
- By:
- Publication type:
- Article
45
Validating the Sequential Logic of Quality Constructs in Seller-customer Business Relationships – Antecedents, Mediator and Outcomes.
- Published in:
- Journal of Business-to-Business Marketing, 2022, v. 29, n. 1, p. 43, doi. 10.1080/1051712X.2022.2039480
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- Publication type:
- Article
46
Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective.
- Published in:
- Journal of Travel & Tourism Marketing, 2019, v. 36, n. 4, p. 403, doi. 10.1080/10548408.2019.1568949
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- Publication type:
- Article