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Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims.
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- M&SOM: Manufacturing & Service Operations Management, 2016, v. 18, n. 4, p. 475, doi. 10.1287/msom.2016.0584
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- Article
The Role of Contract Expirations in Service Parts Management.
- Published in:
- Production & Operations Management, 2015, v. 24, n. 10, p. 1580, doi. 10.1111/poms.12358
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- Article