Eliminating customer experience pain points in complex customer journeys through smart service solutions.
- Published in:
- Psychology & Marketing, 2024, v. 41, n. 3, p. 592, doi. 10.1002/mar.21938
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- Publication type:
- Article
Works by Paluch, Stefanie
Results: 5
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2
Service Robots: Drivers of Perceived Responsibility for Service Outcomes.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 4, p. 404, doi. 10.1177/1094670519842334
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- Publication type:
- Article
3
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 3, p. 415, doi. 10.1177/1094670513475870
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- Publication type:
- Article
4
The Service Revolution Has Arrived and Will Dramatically Change the Service Sector.
- Published in:
- Effective Executive, 2022, v. 25, n. 1, p. 74
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- Publication type:
- Article
5
Virtual wine tastings -– how to 'zoom up' the stage of communal experience.
- Published in:
- Journal of Wine Research, 2021, v. 32, n. 3, p. 206, doi. 10.1080/09571264.2021.1971640
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- Publication type:
- Article