Found: 20
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Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites.
- Published in:
- Journal of Consumer Research, 2006, v. 33, n. 2, p. 220, doi. 10.1086/506303
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- Article
Consumers on the Job: Contextualization Crafting in Expert Services.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 4, p. 520, doi. 10.1177/10946705211012474
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- Publication type:
- Article
Service Research Priorities: Managing and Delivering Service in Turbulent Times.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 329, doi. 10.1177/10946705211021915
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- Article
Service Research Priorities: Designing Sustainable Service Ecosystems.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 4, p. 462, doi. 10.1177/10946705211031302
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- Article
Domo Arigato Mr. Roboto.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 1, p. 43, doi. 10.1177/1094670516679272
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- Article
Transformative Service Research: Advancing Our Knowledge About Service and Well-Being.
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- Journal of Service Research, 2015, v. 18, n. 3, p. 243, doi. 10.1177/1094670515591316
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- Publication type:
- Article
Service Research Priorities in a Rapidly Changing Context.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 127, doi. 10.1177/1094670515576315
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- Publication type:
- Article
Moving Forward and Making a Difference: Research Priorities for the Science of Service.
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- Journal of Service Research, 2010, v. 13, n. 1, p. 4, doi. 10.1177/1094670509357611
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- Article
A Cup of Coffee With a Dash of Love.
- Published in:
- Journal of Service Research, 2007, v. 10, n. 1, p. 43, doi. 10.1177/1094670507303011
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- Publication type:
- Article
Service Blueprinting: A PRACTICAL TECHNIQUE FOR SERVICE INNOVATION.
- Published in:
- California Management Review, 2008, v. 50, n. 3, p. 66, doi. 10.2307/41166446
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- Publication type:
- Article
Client Co-Production in Knowledge-Intensive Business Services.
- Published in:
- California Management Review, 2002, v. 44, n. 4, p. 100, doi. 10.2307/41166145
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- Publication type:
- Article
Conceptualisation and Aspirations of Transformative Service Research.
- Published in:
- Journal of Research for Consumers, 2011, n. 19, p. 1
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- Publication type:
- Article
Activating Consumers for Better Service Coproduction Outcomes Through Eustress: The Interplay of Firm-Assigned Workload, Service Literacy, and Organizational Support.
- Published in:
- Journal of Public Policy & Marketing, 2017, v. 36, n. 1, p. 137, doi. 10.1509/jppm.14.099
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- Publication type:
- Article
Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services.
- Published in:
- Journal of Public Policy & Marketing, 2016, v. 35, n. 2, p. 262, doi. 10.1509/jppm.15.140
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- Publication type:
- Article
Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies.
- Published in:
- Journal of Marketing, 2005, v. 69, n. 2, p. 61, doi. 10.1509/jmkg.69.2.61.60759
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- Publication type:
- Article
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters.
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- Journal of Marketing, 2000, v. 64, n. 3, p. 50, doi. 10.1509/jmkg.64.3.50.18024
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- Publication type:
- Article
Frontline employee motivation to participate in service innovation implementation.
- Published in:
- Journal of the Academy of Marketing Science, 2010, v. 38, n. 2, p. 219, doi. 10.1007/s11747-009-0151-3
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- Publication type:
- Article
Frontline employee motivation to participate in service innovation implementation.
- Published in:
- 2010
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- Publication type:
- Correction Notice
Achieving "Reviewer Readiness".
- Published in:
- Journal of the Academy of Marketing Science, 2003, v. 31, n. 3, p. 337, doi. 10.1177/0092070303031003014
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- Publication type:
- Article
Implementing successful self-service technologies.
- Published in:
- Academy of Management Executive, 2002, v. 16, n. 4, p. 96, doi. 10.5465/AME.2002.8951333
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- Publication type:
- Article