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TRUST AND ECONOMIC SATISFACTION AS ANTECEDENTS, AND LOYALTY AS OUTCOME, OF SMALL BUSINESS CUSTOMERS' COOPERATION AND COORDINATION IN BANKING RELATIONSHIPS.
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- Management & Marketing Journal, 2023, v. 21, n. 1, p. 7, doi. 10.52846/MNMK.21.1.01
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- Article
CONTRACTS VERSUS RELATIONSHIP INTENTION AS INDICATOR OF CUSTOMER TRUST IN AND COMMITMENT TO CELL PHONE SERVICE PROVIDERS: AN EXPLORATORY STUDY.
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- Management: Journal of Contemporary Management Issues, 2022, v. 27, n. 1, p. 167, doi. 10.30924/mjcmi.27.1.10
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- Article
CONTINUITY, COORDINATION AND COOPERATION AS MEDIATORS BETWEEN ECONOMIC AND NON-ECONOMIC SATISFACTION -- A SALES PERSPECTIVE.
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- Journal of Business Economics & Management, 2020, v. 21, n. 6, p. 1752, doi. 10.3846/jbem.2020.13506
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- Article
RELATIONSHIP INTENTION AND CUSTOMER SATISFACTION AS PREDICTORS OF SOUTH AFRICAN SMES' LOYALTY TOWARDS A RISK FINANCIER.
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- Journal of Global Business & Technology, 2017, v. 13, n. 1, p. 11
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- Article
Relationship intention as a predictor of clothing retail customers' satisfaction, trust, commitment and relationship quality.
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- Management Dynamics / Bestuursdinamika, 2016, v. 25, n. 1, p. 16
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- Article
RELATIONSHIP INTENTION AND SATISFACTION FOLLOWING SERVICE RECOVERY: THE MEDIATING ROLE OF PERCEPTIONS OF SERVICE RECOVERY IN THE CELL PHONE INDUSTRY.
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- South African Journal of Economic & Management Sciences, 2015, v. 18, n. 4, p. 608, doi. 10.17159/2222-3436/2015/v18n4a11
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- Article
THE DIMENSIONS OF BRAND ROMANCE AS PREDICTORS OF BRAND LOYALTY AMONG CELL PHONE USERS.
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- South African Journal of Economic & Management Sciences, 2014, v. 17, n. 4, p. 457, doi. 10.4102/sajems.v17i4.721
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- Article