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Required Collaborative Work in Online Courses: A Predictive Modeling Approach.
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- Decision Sciences Journal of Innovative Education, 2015, v. 13, n. 4, p. 563, doi. 10.1111/dsji.12078
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- Article
Apology Strategies for Informal Complaints in Service Recovery and CRM Systems.
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- International Journal of Information Systems & Social Change, 2014, v. 5, n. 3, p. 31, doi. 10.4018/ijissc.2014070103
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- Article
A Mashup Application to Support Complex Decision Making for Retail Consumers.
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- International Journal of Information Systems in the Service Sector, 2010, v. 2, n. 4, p. 39, doi. 10.4018/jisss.2010100103
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- Article
Perceived risk for Multiple Services in the Consumer Buying Cycle.
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- International Journal of Information Systems in the Service Sector, 2009, v. 1, n. 4, p. 33, doi. 10.4018/jisss.2009062903
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- Article
Student-to-Student Interaction Revisited: A Case Study of Working Adult Business Students in Online Courses.
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- Decision Sciences Journal of Innovative Education, 2009, v. 7, n. 2, p. 433, doi. 10.1111/j.1540-4609.2009.00224.x
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- Article
Nurse Scheduling: From Academia to Implementation or Not?
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- Interfaces, 2007, v. 37, n. 4, p. 355, doi. 10.1287/inte.1070.0291
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- Article
Revisiting customer participation in service encounters: does culture matter?
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- Journal of Operations Management, 2003, v. 21, n. 1, p. 109, doi. 10.1016/S0272-6963(02)00070-0
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- Article
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
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- Production & Operations Management, 1999, v. 8, n. 3, p. 339, doi. 10.1111/j.1937-5956.1999.tb00312.x
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- Publication type:
- Article
The relationship between service customers' quality assurance behaviors, satisfaction, and efforT: A cost of quality perspective.
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- Journal of Operations Management, 1997, v. 15, n. 1, p. 19, doi. 10.1016/S0272-6963(96)00097-6
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- Article
A framework for strategic service management.
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- Journal of Operations Management, 1995, v. 13, n. 4, p. 323, doi. 10.1016/0272-6963(95)00036-4
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- Article
Constructing an Empirically Derived Measure for Customer Contact.
- Published in:
- Management Science, 1995, v. 41, n. 11, p. 1734, doi. 10.1287/mnsc.41.11.1734
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- Article