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Volume Flexible Strategies in Health Services: A Research Framework.
- Published in:
- Production & Operations Management, 2004, v. 13, n. 3, p. 230, doi. 10.1111/j.1937-5956.2004.tb00508.x
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- Article
MEASURING AND COMPARING VOLUME FLEXIBILITY IN THE CAPITAL GOODS INDUSTRY.
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- Production & Operations Management, 2003, v. 12, n. 4, p. 480, doi. 10.1111/j.1937-5956.2003.tb00216.x
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- Article
AN INTEGRATIVE SUMMARY OF DOCTORAL DISSERTATION RESEARCH IN QUALITY MANAGEMENT.
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- Production & Operations Management, 2001, v. 10, n. 4, p. 363, doi. 10.1111/j.1937-5956.2001.tb00082.x
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- Article
The Influence of Cognitive Dissonance on Retail Product Returns.
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- Psychology & Marketing, 2013, v. 30, n. 8, p. 724, doi. 10.1002/mar.20640
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- Article
Sources of volume flexibility and their impact on performance.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 5, p. 519, doi. 10.1016/S0272-6963(01)00079-1
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- Article
A review and synthesis of demand management, capacity management and performance in health-care services.
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- International Journal of Management Reviews, 2009, v. 11, n. 2, p. 149, doi. 10.1111/j.1468-2370.2008.00235.x
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- Article
Concrescent Conversation Environment Scale: CCES Development and Validation.
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- Journal of the Academy of Business Education, 2013, v. 14, p. 50
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- Article
IS STORE OR SERVICE SATISFACTION MORE IMPORTANT TO CUSTOMER LOYALTY?
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- Marketing Management Journal, 2019, v. 29, n. 1, p. 16
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- Publication type:
- Article
PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2018, v. 31, p. 47
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- Article