Impact of Cyberattacks by Malicious Hackers on the Competition in Software Markets.
- Published in:
- Journal of Management Information Systems, 2020, v. 37, n. 1, p. 191, doi. 10.1080/07421222.2019.1705511
- By:
- Publication type:
- Article
Works by Heim, Gregory R.
Results: 32
1
2
Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2001, v. 3, n. 3, p. 264, doi. 10.1287/msom.3.3.264.9890
- By:
- Publication type:
- Article
3
Impacts of Hospital Complexity on Experiential Quality: Mitigating Roles of Information Technology.
- Published in:
- Decision Sciences, 2020, v. 51, n. 3, p. 500, doi. 10.1111/deci.12368
- By:
- Publication type:
- Article
4
Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication.
- Published in:
- Decision Sciences, 2016, v. 47, n. 6, p. 1073, doi. 10.1111/deci.12212
- By:
- Publication type:
- Article
5
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance.
- Published in:
- Decision Sciences, 2014, v. 45, n. 6, p. 1117, doi. 10.1111/deci.12102
- By:
- Publication type:
- Article
6
Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Web Site Functions.
- Published in:
- Decision Sciences, 2014, v. 45, n. 6, p. 1159, doi. 10.1111/deci.12105
- By:
- Publication type:
- Article
7
The Value to the Customer of RFID in Service Applications.
- Published in:
- Decision Sciences, 2009, v. 40, n. 3, p. 477, doi. 10.1111/j.1540-5915.2009.00237.x
- By:
- Publication type:
- Article
8
EXPERIENTIAL LEARNING IN A MANAGEMENT INFORMATION SYSTEMS COURSE: SIMULATING IT CONSULTING AND CRM SYSTEM PROCUREMENT.
- Published in:
- Communications of the Association for Information Systems, 2005, v. 15, p. 428, doi. 10.17705/1CAIS.01525
- By:
- Publication type:
- Article
9
Service Product Configurations in Electronic Business-to-Consumer Operations: A Taxonomic Analysis of Electronic Food Retailers.
- Published in:
- Journal of Service Research, 2005, v. 7, n. 4, p. 360, doi. 10.1177/1094670504273969
- By:
- Publication type:
- Article
10
A Product-Process Matrix for Electronic B2C Operations: Implications for the Delivery of Customer Value.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 286, doi. 10.1177/109467050134002
- By:
- Publication type:
- Article
11
Examining the Impacts of Clinical Practice Variation on Operational Performance.
- Published in:
- Production & Operations Management, 2021, v. 30, n. 4, p. 839, doi. 10.1111/poms.13256
- By:
- Publication type:
- Article
12
Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns.
- Published in:
- Production & Operations Management, 2020, v. 29, n. 5, p. 1232, doi. 10.1111/poms.13077
- By:
- Publication type:
- Article
13
Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty.
- Published in:
- Production & Operations Management, 2019, v. 28, n. 9, p. 2338, doi. 10.1111/poms.13055
- By:
- Publication type:
- Article
14
Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No‐Shows.
- Published in:
- Production & Operations Management, 2018, v. 27, n. 1, p. 28, doi. 10.1111/poms.12791
- By:
- Publication type:
- Article
15
Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance.
- Published in:
- Production & Operations Management, 2015, v. 24, n. 11, p. 1794, doi. 10.1111/poms.12359
- By:
- Publication type:
- Article
16
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices.
- Published in:
- Production & Operations Management, 2014, v. 23, n. 8, p. 1421, doi. 10.1111/j.1937-5956.2012.01383.x
- By:
- Publication type:
- Article
17
Managing Quality in the E-Service System: Development and Application of a Process Model.
- Published in:
- Production & Operations Management, 2004, v. 13, n. 4, p. 291, doi. 10.1111/j.1937-5956.2004.tb00219.x
- By:
- Publication type:
- Article
18
Service Process Configurations in Electronic Retailing: A Taxonomic Analysis of Electronic Food Retailers.
- Published in:
- Production & Operations Management, 2002, v. 11, n. 1, p. 54, doi. 10.1111/j.1937-5956.2002.tb00184.x
- By:
- Publication type:
- Article
19
Understanding Physicians' Online-Offline Behavior Dynamics: An Empirical Study.
- Published in:
- Information Systems Research, 2020, v. 31, n. 2, p. 537, doi. 10.1287/isre.2019.0901
- By:
- Publication type:
- Article
20
The point of no return? Restrictive changes to lenient return policies and consumer reactions to them.
- Published in:
- Journal of Operations Management, 2025, v. 71, n. 1, p. 81, doi. 10.1002/joom.1346
- By:
- Publication type:
- Article
21
Do mid‐level providers enhance hospital cost per discharge or triple aim performance efficiency? An exploratory analysis.
- Published in:
- Journal of Operations Management, 2024, v. 70, n. 5, p. 793, doi. 10.1002/joom.1307
- By:
- Publication type:
- Article
22
Introduction to the special issue on "Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains".
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 6/7, p. 536, doi. 10.1002/joom.1216
- By:
- Publication type:
- Article
23
Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores.
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 5, p. 454, doi. 10.1002/joom.1198
- By:
- Publication type:
- Article
24
Aims and criteria for advancing technology management research at the Journal of Operations Management.
- Published in:
- Journal of Operations Management, 2021, v. 67, n. 8, p. 920, doi. 10.1002/joom.1164
- By:
- Publication type:
- Article
25
Assessing customer return behaviors through data analytics.
- Published in:
- Journal of Operations Management, 2020, v. 66, n. 6, p. 622, doi. 10.1002/joom.1086
- By:
- Publication type:
- Article
26
Impact of the value‐based purchasing program on hospital operations outcomes: An econometric analysis.
- Published in:
- Journal of Operations Management, 2020, v. 66, n. 1/2, p. 151, doi. 10.1002/joom.1057
- By:
- Publication type:
- Article
27
Service mix, market competition, and cost efficiency: A longitudinal study of U.S. hospitals.
- Published in:
- Journal of Operations Management, 2020, v. 66, n. 1/2, p. 176, doi. 10.1002/joom.1050
- By:
- Publication type:
- Article
28
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study.
- Published in:
- Journal of Operations Management, 2018, v. 61, p. 15, doi. 10.1016/j.jom.2018.06.004
- By:
- Publication type:
- Article
29
Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations.
- Published in:
- Journal of Operations Management, 2016, v. 47, p. 71, doi. 10.1016/j.jom.2016.09.001
- By:
- Publication type:
- Article
30
Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses
- Published in:
- Journal of Operations Management, 2011, v. 29, n. 5, p. 449, doi. 10.1016/j.jom.2010.11.011
- By:
- Publication type:
- Article
31
The impact of information technology use on plant structure, practices, and performance: An exploratory study
- Published in:
- Journal of Operations Management, 2010, v. 28, n. 2, p. 144, doi. 10.1016/j.jom.2009.09.005
- By:
- Publication type:
- Article
32
Process drivers of e-service quality: Analysis of data from an online rating site
- Published in:
- Journal of Operations Management, 2007, v. 25, n. 5, p. 962, doi. 10.1016/j.jom.2006.10.002
- By:
- Publication type:
- Article