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A Methodology for Constructing Collective Causal Maps.
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- Decision Sciences, 2006, v. 37, n. 2, p. 263, doi. 10.1111/j.1540-5915.2006.00124.x
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- Article
The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals.
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- Decision Sciences, 2004, v. 35, n. 3, p. 349, doi. 10.1111/j.0011-7315.2004.02570.x
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- Article
Supply Chain Resilience as Endotherm Resilience: Theorizing Through Metaphorical Transfer.
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- Production & Operations Management, 2024, v. 33, n. 2, p. 456, doi. 10.1177/10591478241234170
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- Article
Performance Effects of Physicians' lnvolvement in Hospital Strategic Decisions.
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- Journal of Service Research, 2004, v. 6, n. 4, p. 361, doi. 10.1177/1094670503262953
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- Article
Applying the Collective Causal Mapping Methodology to Operations Management Curriculum Development.
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- Decision Sciences Journal of Innovative Education, 2007, v. 5, n. 2, p. 267, doi. 10.1111/j.1540-4609.2007.00141.x
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- Article
Theorizing through metaphorical transfer in OM/SCM research: Divorce as a metaphor for strategic buyer–supplier relationship dissolution.
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- Journal of Operations Management, 2013, v. 31, n. 7/8, p. 579, doi. 10.1016/j.jom.2013.06.004
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- Article
Ten years after: Interference of hospital slack in process performance benefits of quality practices
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- Journal of Operations Management, 2012, v. 30, n. 1/2, p. 44, doi. 10.1016/j.jom.2011.05.003
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- Article
Use of structural equation modeling in operations management research: Looking back and forward
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- Journal of Operations Management, 2006, v. 24, n. 2, p. 148, doi. 10.1016/j.jom.2005.05.001
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- Article
Linking publicness to operations management practices: a study of quality management practices in hospitals.
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- Journal of Operations Management, 2005, v. 23, n. 2, p. 209, doi. 10.1016/j.jom.2004.07.007
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- Article
The service concept: the missing link in service design research?
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- Journal of Operations Management, 2002, v. 20, n. 2, p. 121, doi. 10.1016/S0272-6963(01)00090-0
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- Article
The effect of location, strategy, and operations technology on hospital performance.
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- Journal of Operations Management, 2002, v. 20, n. 1, p. 63, doi. 10.1016/S0272-6963(01)00081-X
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- Article
EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT.
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- Production & Operations Management, 2003, v. 12, n. 2, p. 186, doi. 10.1111/j.1937-5956.2003.tb00500.x
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- Article
Historical Supplier Performance and Strategic Relationship Dissolution: Unintentional but Serious Supplier Error as a Moderator.
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- Decision Sciences, 2019, v. 50, n. 6, p. 1224, doi. 10.1111/deci.12373
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- Article