Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking.
- Published in:
- Management Science, 2002, v. 48, n. 6, p. 732, doi. 10.1287/mnsc.48.6.732.188
- By:
- Publication type:
- Article
Works by Frei, Frances X.
Results: 7
1
2
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study.
- Published in:
- Management Science, 1999, v. 45, n. 9, p. 1210, doi. 10.1287/mnsc.45.9.1210
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- Publication type:
- Article
3
How Do Customers Respond to Increased Service Quality Competition?
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2016, v. 18, n. 4, p. 585, doi. 10.1287/msom.2016.0589
- By:
- Publication type:
- Article
4
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
- Published in:
- Management Science, 2021, v. 67, n. 3, p. 1468, doi. 10.1287/mnsc.2020.3596
- By:
- Publication type:
- Article
5
Measuring the Efficiency of Service Delivery Processes: An Application to Retail Banking.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 300, doi. 10.1177/109467059914002
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- Publication type:
- Article
6
Are Self-Service Customers Satisfied or Stuck? Buell, Campbell, and Frei Are Self-Service Customers Satisfied or Stuck?
- Published in:
- Production & Operations Management, 2010, v. 19, n. 6, p. 679, doi. 10.1111/j.1937-5956.2010.01151.x
- By:
- Publication type:
- Article
7
Projections Onto Efficient Frontiers: Theoretical and Computational Extensions to DEA.
- Published in:
- Journal of Productivity Analysis, 1999, v. 11, n. 3, p. 275, doi. 10.1023/A:1007746205433
- By:
- Publication type:
- Article