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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job.
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- Global Business & Organizational Excellence, 2012, v. 31, n. 6, p. 63, doi. 10.1002/joe.21457
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- Article
Erratum for:'Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job' from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20-35.
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- 2012
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- Publication type:
- Erratum
Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job.
- Published in:
- Global Business & Organizational Excellence, 2012, v. 31, n. 5, p. 20, doi. 10.1002/joe.21439
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- Publication type:
- Article
Getting organizational improvement off the ground: Using the Cube One framework to learn from the turnaround at Continental Airlines.
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- Global Business & Organizational Excellence, 2011, v. 30, n. 4, p. 29, doi. 10.1002/joe.20384
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- Publication type:
- Article
Examining the performance of Google and AltaVista through the lens of the Cube One framework.
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- Global Business & Organizational Excellence, 2010, v. 29, n. 6, p. 38, doi. 10.1002/joe.20347
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- Publication type:
- Article
Flexible Loyalties: How Malleable Are Bicultural Loyalties?
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- Frontiers in Psychology, 2016, v. 7, p. 1, doi. 10.3389/fpsyg.2016.01985
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- Article