Eliminating customer experience pain points in complex customer journeys through smart service solutions.
- Published in:
- Psychology & Marketing, 2024, v. 41, n. 3, p. 592, doi. 10.1002/mar.21938
- By:
- Publication type:
- Article
Works matching AU Blut, Markus
Results: 22
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Acceptance of Smartphone-Based Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context.
- Published in:
- Psychology & Marketing, 2017, v. 34, n. 2, p. 175, doi. 10.1002/mar.20982
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- Publication type:
- Article
3
Antecedents of Customer Participation on Sharing Platforms: A Meta‐analysis.
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- British Journal of Management, 2025, v. 36, n. 2, p. 781, doi. 10.1111/1467-8551.12871
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- Publication type:
- Article
4
Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions.
- Published in:
- Journal of Product Innovation Management, 2024, v. 41, n. 5, p. 1022, doi. 10.1111/jpim.12726
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- Publication type:
- Article
5
Influencer marketing effectiveness: A meta-analytic review.
- Published in:
- 2025
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- Publication type:
- Literature Review
6
Effectiveness of engagement initiatives across engagement platforms: A meta-analysis.
- Published in:
- 2023
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- Publication type:
- Literature Review
7
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI.
- Published in:
- Journal of the Academy of Marketing Science, 2021, v. 49, n. 4, p. 632, doi. 10.1007/s11747-020-00762-y
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- Publication type:
- Article
8
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage.
- Published in:
- Journal of the Academy of Marketing Science, 2020, v. 48, n. 4, p. 649, doi. 10.1007/s11747-019-00680-8
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- Publication type:
- Article
9
Impulse buying: a meta-analytic review.
- Published in:
- Journal of the Academy of Marketing Science, 2020, v. 48, n. 3, p. 384, doi. 10.1007/s11747-019-00670-w
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- Publication type:
- Article
10
Consequences of customer loyalty to the loyalty program and to the company.
- Published in:
- Journal of the Academy of Marketing Science, 2012, v. 40, n. 5, p. 625, doi. 10.1007/s11747-011-0272-3
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- Publication type:
- Article
11
Interaktionskompetenz - Erfolgsfaktor im industriellen Vertrieb.
- Published in:
- Marketing Review St. Gallen, 2013, v. 30, n. 4, p. 74, doi. 10.1365/s11621-013-0258-2
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- Publication type:
- Article
12
Customer Perceived Value: A Comprehensive Meta-analysis.
- Published in:
- 2024
- By:
- Publication type:
- Literature Review
13
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 156, doi. 10.1177/1094670519894643
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- Publication type:
- Article
14
Factors Influencing the Acceptance of Self-Service Technologies.
- Published in:
- Journal of Service Research, 2016, v. 19, n. 4, p. 396, doi. 10.1177/1094670516662352
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- Publication type:
- Article
15
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 3, p. 415, doi. 10.1177/1094670513475870
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- Publication type:
- Article
16
Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 4, p. 410, doi. 10.1177/1094670511423956
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- Publication type:
- Article
17
Switching Barriers in the Four-Stage Loyalty Model.
- Published in:
- Advances in Consumer Research, 2007, v. 34, p. 726
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- Publication type:
- Article
18
Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean.
- Published in:
- Journal of the Association for Information Systems, 2022, v. 23, n. 1, p. 13, doi. 10.17705/1jais.00719
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- Publication type:
- Article
19
Does "Made in . . ." Also Apply to Services? An Empirical Assessment of the Country-of-Origin Effect in Service Settings.
- Published in:
- Journal of Relationship Marketing, 2008, v. 7, n. 4, p. 391, doi. 10.1080/15332660802508364
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- Publication type:
- Article
20
How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation.
- Published in:
- Journal of Relationship Marketing, 2008, v. 7, n. 3, p. 237, doi. 10.1080/15332660802409605
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- Publication type:
- Article
21
Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us.
- Published in:
- 2023
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- Publication type:
- Literature Review
22
Perceiving Control over the Exchange on Peer-to-Peer Platforms: Measurement and Effects in the Second-Hand Market.
- Published in:
- Marketing Letters, 2022, v. 33, n. 3, p. 523, doi. 10.1007/s11002-022-09619-6
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- Publication type:
- Article