Works matching AU Berry, Leonard L.

Results: 59

Patients' Commitment to Their Primary Physician and Why It Matters.

Published in:

Annals of Family Medicine, 2008, v. 6, n. 1, p. 6, doi. 10.1370/afm.757

By:

Berry, Leonard L.;
Parish, Janet Turner;
Janakiraman, Ramkumar;
Ogburn-Russell, Lee;
Couchman, Glen R.;
Rayburn, William L.;
Grisel, Jedidiah

Publication type:

Article

An Evaluation of Sales Training in the U.S. Banking Industry.

Published in:

Journal of Personal Selling & Sales Management, 1984, v. 4, n. 2, p. 41

By:

Charles M. Futrell;
Berry, Leonard L.;
Bowers, Michael R.

Publication type:

Article

Guidelines for Conducting Service Quality Research.

Published in:

Marketing Research, 1990, v. 2, n. 4, p. 34

By:

Parasuraman, A.;
Berry, Leonard L.;
Zeithaml, Valarie A.

Publication type:

Article

Fable Hospital 2.0: The Business Case for Building Better Health Care Facilities.

Published in:

2011

By:

SADLER, BLAIR L.;
BERRY, LEONARD L.;
GUENTHER, ROBIN;
HAMILTON, D. KIRK;
HESSLER, FREDERICK A.;
MERRITT, CLAYTON;
PARKER, DEREK

Publication type:

Essay

Pricing hybrid bundles by understanding the drivers of willingness to pay.

Published in:

Journal of the Academy of Marketing Science, 2018, v. 46, n. 3, p. 497, doi. 10.1007/s11747-017-0546-5

By:

Meyer, Jeffrey;
Shankar, Venkatesh;
Berry, Leonard L.

Publication type:

Article

Shared decision making with breast cancer patients: impact on patient engagement and fear of recurrence. Protocol for a Danish randomized trial in radiotherapy (DBCG RT SDM).

Published in:

Acta Oncologica, 2021, v. 60, n. 8, p. 1032, doi. 10.1080/0284186X.2021.1921261

By:

Rauff Søndergaard, Stine;
Ellekjær, Louise Baad;
Bechmann, Troels;
Offersen, Birgitte Vrou;
Nielsen, Mette Holck;
Møller, Mette;
Berry, Leonard L.;
Zachariae, Robert;
Dahl Steffensen, Karina

Publication type:

Article

Lessons That Patient-Centered Medical Homes Can Learn From the Mistakes of HMOs.

Published in:

Annals of Internal Medicine, 2010, v. 152, n. 3, p. 182, doi. 10.7326/0003-4819-152-3-201002020-00011

By:

Mirabito, Ann M.;
Berry, Leonard L.

Publication type:

Article

Innovations in Access to Care: A Patient-Centered Approach.

Published in:

Annals of Internal Medicine, 2003, v. 139, n. 7, p. 568, doi. 10.7326/0003-4819-139-7-200310070-00009

By:

Berry, Leonard L.;
Seiders, Kathleen;
Wilder, Susan S.

Publication type:

Article

Restoring Customer Confidence.

Published in:

Marketing Health Services, 2004, v. 24, n. 1, p. 14

By:

BERRY, LEONARD L.;
LEIGHTON, JONATHAN A.

Publication type:

Article

Personal Settings in the US Banking Industry: 1983 and 1988.

Published in:

Service Industries Journal, 1990, v. 10, n. 1, p. 5, doi. 10.1080/02642069000000001

By:

Berry, Leonard L.;
Kantak, Donna Massey

Publication type:

Article

STRATEGIC TEAMWORK IN HEALTH CARE: THE ESSENTIAL ROLE OF PHYSICIANS.

Published in:

Physician Leadership Journal, 2015, v. 2, n. 2, p. 34

By:

Beckham, J. Daniel;
Berry, Leonard L.;
Feussner, John R.;
Trastek, Victor F.

Publication type:

Article

Service fairness: What it is and why it matters.

Published in:

Academy of Management Executive, 1998, v. 12, n. 2, p. 8, doi. 10.5465/AME.1998.650513

By:

Seiders, Kathleen;
Berry, Leonard L.

Publication type:

Article

Improving service quality in America: Lessons learned.

Published in:

Academy of Management Executive, 1994, v. 8, n. 2, p. 32, doi. 10.5465/AME.1994.9503101072

By:

Berry, Leonard L.;
Parasuraman, A.;
Zeithaml, Valerie A.

Publication type:

Article

Relationship Marketing of Services- Perspectives from 1983 and 2000.

Published in:

Journal of Relationship Marketing, 2002, v. 1, n. 1, p. 59, doi. 10.1300/J366v01n01_05

By:

Berry, Leonard L.

Publication type:

Article

Team-Based Care at Mayo Clinic: A Model for ACOs.

Published in:

Journal of Healthcare Management, 2014, v. 59, n. 1, p. 9, doi. 10.1097/00115514-201401000-00003

By:

Berry, Leonard L.;
Beckham, Dan

Publication type:

Article

A Roadmap for Improving Healthcare Service Quality.

Published in:

Journal of Healthcare Management, 2011, v. 56, n. 6, p. 385, doi. 10.1097/00115514-201111000-00007

By:

Kennedy, Denise M.;
Caselli, Richard J.;
Berry, Leonard L.

Publication type:

Article

Is it time to reconsider the term "cancer survivor"?

Published in:

Journal of Psychosocial Oncology, 2019, v. 37, n. 4, p. 413, doi. 10.1080/07347332.2018.1522411

By:

Berry, Leonard L.;
Davis, Scott W.;
Godfrey Flynn, Andrea;
Landercasper, Jeffrey;
Deming, Katie A.

Publication type:

Article

Service Innovativeness and Firm Value.

Published in:

Journal of Marketing Research (JMR), 2013, v. 50, n. 2, p. 259, doi. 10.1509/jmr.10.0426

By:

DOTZEL, THOMAS;
SHANKAR, VENKATESH;
BERRY, LEONARD L.

Publication type:

Article

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World.

Published in:

Journal of Marketing, 2025, v. 89, n. 2, p. 1, doi. 10.1177/00222429241258495

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Keiningham, Timothy;
Aksoy, Lerzan;
Andreassen, Tor W.

Publication type:

Article

Understanding Service Convenience.

Published in:

Journal of Marketing, 2002, v. 66, n. 3, p. 1, doi. 10.1509/jmkg.66.3.1.18505

By:

Berry, Leonard L.;
Seiders, Kathleen;
Grewal, Dhruv

Publication type:

Article

Learning to Write, Writing to Learn.

Published in:

1998

By:

Berry, Leonard L.;
Clark, Terry

Publication type:

Book Review

The Behavioral Consequences of Service Quality.

Published in:

Journal of Marketing, 1996, v. 60, n. 2, p. 31, doi. 10.1177/002224299606000203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

Cultivating Service Brand Equity.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 128, doi. 10.1177/0092070300281012

By:

Berry, Leonard L.

Publication type:

Article

Relationship Marketing of Services--Growing Interest, Emerging Perspectives.

Published in:

Journal of the Academy of Marketing Science, 1995, v. 23, n. 4, p. 236, doi. 10.1177/009207039502300402

By:

Berry, Leonard L.

Publication type:

Article

The Nature and Determinants of Customer Expectations of Service.

Published in:

Journal of the Academy of Marketing Science, 1993, v. 21, n. 1, p. 1

By:

Ziethaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

A Framework for Conducting a Services Marketing Audit.

Published in:

Journal of the Academy of Marketing Science, 1991, v. 19, n. 3, p. 255, doi. 10.1007/BF02726500

By:

Berry, Leonard L.;
Conant, Jeffrey S.;
Parasuraman, A.

Publication type:

Article

IN PURSUIT OF CONSUMER THEORY.

Published in:

Decision Sciences, 1970, v. 1, n. 1/2, p. 25, doi. 10.1111/j.1540-5915.1970.tb00765.x

By:

Berry, Leonard L.;
Kunkel, John H.

Publication type:

Article

The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment.

Published in:

Quality Management Journal, 2011, v. 18, n. 4, p. 36, doi. 10.1080/10686967.2011.11918334

By:

JANAKIRAMAN, RAMKUMAR;
PARISH, JANET TURNER;
BERRY, LEONARD L.

Publication type:

Article

Consumption without ownership: What it means for business.

Published in:

Management Review, 1973, v. 62, n. 9, p. 44

By:

Berry, Leonard L.;
Maricle, Kenneth E.

Publication type:

Article

An "Essential Services" Workforce for Crisis Response.

Published in:

Journal of Public Policy & Marketing, 2021, v. 40, n. 1, p. 92, doi. 10.1177/0743915620928111

By:

Berry, Leonard L.;
Stuart, Brad

Publication type:

Article

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research.

Published in:

Journal of Marketing, 1994, v. 58, n. 1, p. 111, doi. 10.1177/002224299405800109

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Communication and Control Processes in the Delivery of Service Quality.

Published in:

Journal of Marketing, 1988, v. 52, n. 2, p. 35, doi. 10.1177/002224298805200203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

A Conceptual Model of Service Quality and Its Implications for Future Research.

Published in:

Journal of Marketing, 1985, v. 49, n. 4, p. 41, doi. 10.1177/002224298504900403

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Problems and Strategies in Services Marketing.

Published in:

Journal of Marketing, 1985, v. 49, n. 2, p. 33, doi. 10.1177/002224298504900203

By:

Zeithaml, Valarie A.;
Parasuraman, A.;
Berry, Leonard L.

Publication type:

Article

A Behavioral Conception of Retail Image.

Published in:

Journal of Marketing, 1968, v. 32, n. 4, p. 21, doi. 10.2307/1249333

By:

Kunkel, John H.;
Berry, Leonard L.

Publication type:

Article

Practical Ideas for Improving the Quality of Hospice Care.

Published in:

Journal of Palliative Medicine, 2017, v. 20, n. 5, p. 449, doi. 10.1089/jpm.2017.0016

By:

Berry, Leonard L.;
Connor, Stephen R.;
Stuart, Brad

Publication type:

Article

A Conceptual Framework for the Domain of Evidence-Based Design.

Published in:

Health Environments Research & Design Journal (HERD) (Vendome Group LLC), 2010, v. 4, n. 1, p. 95, doi. 10.1177/193758671000400107

By:

Ulrich, Roger S.;
Berry, Leonard L.;
Xiaobo Quan;
Parish, Janet Turner

Publication type:

Article

Letters to the Editors.

Published in:

2009

By:

Berry, Leonard L.

Publication type:

Letter

Marketing in retailing: a research agenda.

Published in:

International Review of Retail, Distribution & Consumer Research, 1990, v. 1, n. 1, p. 5, doi. 10.1080/09593969000000002

By:

Berry, Leonard L.;
Gresham, Larry G.;
Millikin, Norman L.

Publication type:

Article

Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing.

Published in:

Academy of Management Perspectives, 2006, v. 20, n. 2, p. 43, doi. 10.5465/AMP.2006.20591004

By:

Berry, Leonard L.;
Wall, Eileen A.;
Carbone, Lewis P.

Publication type:

Article

UM MODELO CONCEITUAL DE QUALIDADE DE SERVIÇO E SUAS IMPLICAÇÕES PARA A PESQUISA NO FUTURO.

Published in:

RAE: Revista de Administração de Empresas, 2006, v. 46, n. 4, p. 96

By:

Parasuraman, A.;
Zeithaml Kenan-Flagler, Valarie A.;
Berry, Leonard L.

Publication type:

Article

The Business Case for Better Buildings.

Published in:

Frontiers of Health Services Management, 2004, v. 21, n. 1, p. 3, doi. 10.1097/01974520-200407000-00002

By:

Berry, Leonard L.;
Parker, Derek;
Coile Jr., Russell C.;
Hamilton, D. Kirk;
O'Neill, David D.;
Sadler, Blair L.;
J.D.

Publication type:

Article

Reply.

Published in:

Frontiers of Health Services Management, 2004, v. 21, n. 1, p. 47, doi. 10.1097/01974520-200407000-00007

By:

Berry, Leonard L.;
Parker, Derek;
Coile, Russell C.;
Jr.;
Hamilton, Kirk;
O'Neill, David D.;
Sadler, Blair L.

Publication type:

Article

Healthy Returns.

Published in:

Quality Progress, 2012, v. 45, n. 10, p. 32

By:

Kennedy, Denise M.;
Caselli, Richard J.;
Berry, Leonard L.

Publication type:

Article

Health Care Organizations Should Be as Generous as Their Workers.

Published in:

2021

By:

Berry, Leonard L.;
Awdish, Rana Lee Adawi

Publication type:

Editorial

Service Guarantees Have a Place in Health Care.

Published in:

2019

By:

Berry, Leonard L.

Publication type:

journal article

Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model.

Published in:

Human Resource Management, 1991, v. 30, n. 3, p. 335, doi. 10.1002/hrm.3930300304

By:

Parasuraman, A.;
Berry, Leonard L.;
Zeithaml, Valarie A.

Publication type:

Article

Reclaiming Healthcare's Healing Mission for a Sustainable Future.

Published in:

Journal of Service Research, 2024, v. 27, n. 1, p. 6, doi. 10.1177/10946705231198024

By:

Berry, Leonard L.;
Yadav, Manjit S.;
Hole, Michael K.

Publication type:

Article

In Reply: Where Reshaping Communications in Healthcare Service Begins.

Published in:

Journal of Service Research, 2023, v. 26, n. 4, p. 517, doi. 10.1177/10946705231194610

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Moore, Sarah G.;
Howard, Chuck;
Attai, Deanna J.

Publication type:

Article

Improving How Clinicians Communicate With Patients: An Integrative Review and Framework.

Published in:

2023

By:

Danaher, Tracey S.;
Berry, Leonard L.;
Howard, Chuck;
Moore, Sarah G.;
Attai, Deanna J.

Publication type:

Literature Review