Designing an IT Service Management System with Naïve Bayes Method and Knowledge Base to Support IT Services.Published in:Jurnal Indonesia Sosial Teknologi, 2024, v. 5, n. 12, p. 5934, doi. 10.59141/jist.v5i12.8844By:Mahardika, Bagus Tri;Ash'ari, Mochammad FiqriPublication type:Article