We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleShifting the mental model and emerging innovative behavior:Action research of a quality management system.AuthorsTsai, Stephen D.; Chung-Yu Pan; Hong-Quei ChiangPublicationEmergence: Complexity & Organization, 2004, Vol 6, Issue 4, p28ISSN1521-3250Publication typeAcademic Journal