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PSİKOLOJİK SÖZLEŞME İHLALİ VE DUYGUSAL EMEK İLİŞKİSİ: SAĞLIK SEKTÖRÜNDE BİR ARAŞTIRMA.
ÖRÜCÜ, Edip; KORKMAZ, Erdoğan
The purpose of this study is to determine the relationship between psychological contract breach and emotional labor behavior. In this context, the research was carried out on 118 people working in the Emergency Health Services Sitations in Bandirma, Erdek and Marmara districts of Balıkesir. The psychological contract breach perceptions and emotional labor behaviors of employees is measured through the questionnaire method. The datas were analyzed by frequency analysis, reliability analysis, normality test, correlation and regression analysis methods. The results indicate that psychological contract breach perception does not significantly affect emotional labor and surface acting, deep acting and genuine emotions sub-dimensions of emotional labor. At the end of the research, the results were interpreted and discussed.
Balikesir University Journal of Social Sciences Institute, 2018, Vol 21, Issue 40, p337
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