Critical to quality in telemedicine service management: application of DFSS (Design For Six Sigma) and SERVQUAL. | EBSCOhost

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Title: Critical to quality in telemedicine service management: application of DFSS (Design For Six Sigma) and SERVQUAL.
Authors: Yun EK; Chun KM
Publication: Nursing Economic$, 2008, Vol 26, Issue 6, p384
ISSN: 0746-1739
Publication type: Academic Journal