The Role of Public and Private Complaining in Satisfaction with Problems Resolution.
- Published in:
- Journal of Consumer Affairs, 1985, v. 19, n. 2, p. 222, doi. 10.1111/j.1745-6606.1985.tb00353.x
- By:
- Publication type:
- Article
Works matching AU OLIVER, RICHARD L.
Results: 48
1
2
An Interpretation of the Attitudinal and Behavioral Effects of Puffery.
- Published in:
- Journal of Consumer Affairs, 1979, v. 13, n. 1, p. 8, doi. 10.1111/j.1745-6606.1979.tb00124.x
- By:
- Publication type:
- Article
3
Expectation Processes in Satisfaction Formation: A Field Study.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 196, doi. 10.1177/109467059913002
- By:
- Publication type:
- Article
4
Induced Over-Benefiting and Under-Benefiting on the Web: Inequity Effects on Feelings and Motivations with Implications for Consumption Behavior.
- Published in:
- Motivation & Emotion, 2004, v. 28, n. 1, p. 85, doi. 10.1023/B:MOEM.0000027279.32022.d0
- By:
- Publication type:
- Article
5
Should We Delight the Customer?
- Published in:
- Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 86, doi. 10.1177/0092070300281008
- By:
- Publication type:
- Article
6
Proactive Versus Passive Leader Behaviour and Style Influences on the Group Level Context-for-Learning.
- Published in:
- Irish Journal of Management, 2005, v. 26, n. 1, p. 71
- By:
- Publication type:
- Article
7
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction.
- Published in:
- Journal of Consumer Research, 1993, v. 20, n. 3, p. 451, doi. 10.1086/209361
- By:
- Publication type:
- Article
8
Cognitive, Affective, and Attribute Bases of the Satisfaction Response.
- Published in:
- Journal of Consumer Research, 1993, v. 20, n. 3, p. 418, doi. 10.1086/209358
- By:
- Publication type:
- Article
9
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction.
- Published in:
- Journal of Consumer Research, 1991, v. 18, n. 1, p. 84, doi. 10.1086/209243
- By:
- Publication type:
- Article
10
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction.
- Published in:
- Journal of Consumer Research, 1989, v. 16, n. 3, p. 372, doi. 10.1086/209223
- By:
- Publication type:
- Article
11
Response Determinants in Satisfaction Judgments.
- Published in:
- Journal of Consumer Research, 1988, v. 14, n. 4, p. 495, doi. 10.1086/209131
- By:
- Publication type:
- Article
12
Deception by Implication: An Experimental Investigation.
- Published in:
- Journal of Consumer Research, 1988, v. 14, n. 4, p. 483, doi. 10.1086/209130
- By:
- Publication type:
- Article
13
Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt.
- Published in:
- Journal of Consumer Research, 1985, v. 12, n. 3, p. 324, doi. 10.1086/208519
- By:
- Publication type:
- Article
14
A Path Analysis of Preventive Health Care Decision Models.
- Published in:
- Journal of Consumer Research, 1979, v. 6, n. 2, p. 113, doi. 10.1086/208755
- By:
- Publication type:
- Article
15
PREDICTING TENURE WITH BIOGRAPHICAL DATA: EXHUMING BURIED EVIDENCE.
- Published in:
- Personnel Psychology, 1974, v. 27, n. 1, p. 125, doi. 10.1111/j.1744-6570.1974.tb02068.x
- By:
- Publication type:
- Article
16
The Effect of Leadership Turnover on an Intangible Resource: A Virtual Experiment.
- Published in:
- Journal of Leadership, Accountability & Ethics, 2013, v. 10, n. 3, p. 44
- By:
- Publication type:
- Article
17
Book reviews.
- Published in:
- 1998
- By:
- Publication type:
- Book Review
18
Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences of Pure-Form and Hybrid Governance.
- Published in:
- Journal of Personal Selling & Sales Management, 1995, v. 15, n. 4, p. 1, doi. 10.1080/08853134.1995.10754033
- By:
- Publication type:
- Article
19
An Applied Analysis of Buyer Equity Perceptions and Satisfaction with Automobile Salespeople.
- Published in:
- Journal of Personal Selling & Sales Management, 1991, v. 11, n. 2, p. 15, doi. 10.1080/08853134.1991.10753865
- By:
- Publication type:
- Article
20
Sales Managers' Goal Commitment Correlates.
- Published in:
- Journal of Personal Selling & Sales Management, 1983, v. 3, n. 1, p. 11
- By:
- Publication type:
- Article
21
Imaging and Analyzing in Response to New Product Advertising.
- Published in:
- Journal of Advertising, 1993, v. 22, n. 4, p. 35, doi. 10.1080/00913367.1993.10673417
- By:
- Publication type:
- Article
22
Micro-Business Hierarchies, Strategic Intangible Resources & Performance.
- Published in:
- Journal of Marketing Development & Competitiveness, 2011, v. 5, n. 5, p. 9
- By:
- Publication type:
- Article
23
Whence Consumer Loyalty?
- Published in:
- Journal of Marketing, 1999, v. 63, n. 4, p. 33, doi. 10.2307/1252099
- By:
- Publication type:
- Article
24
An empirical test of the consequences of behavior-and outcome-based sales control systems.
- Published in:
- Journal of Marketing, 1994, v. 58, n. 4, p. 53, doi. 10.1177/002224299405800405
- By:
- Publication type:
- Article
25
A Catastrophe Model for Developing Service Satisfaction Strategies.
- Published in:
- Journal of Marketing, 1992, v. 56, n. 3, p. 83, doi. 10.1177/002224299205600306
- By:
- Publication type:
- Article
26
Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach.
- Published in:
- Journal of Marketing, 1989, v. 53, n. 2, p. 21, doi. 10.1177/002224298905300202
- By:
- Publication type:
- Article
27
Perspectives on Behavior-Based Versus Outcome-Based Salesforce Control Systems.
- Published in:
- Journal of Marketing, 1987, v. 51, n. 4, p. 76, doi. 10.2307/1251249
- By:
- Publication type:
- Article
28
Using Course Management Systems to Enhance the Value of Student Evaluations of Teaching.
- Published in:
- Journal of Education for Business, 2005, v. 80, n. 4, p. 231, doi. 10.3200/JOEB.80.4.231-234
- By:
- Publication type:
- Article
29
New Directions in the Study of the Consumer Satisfaction Response: Anticipated Evaluation Internal Cognitive-Affective Processes, and Trust Influences on Loyalty.
- Published in:
- 1998
- By:
- Publication type:
- Conference Paper/Materials
30
Cognitive Appraisals, Consumer Emotions, and Consumer Response.
- Published in:
- 1997
- By:
- Publication type:
- Proceeding
31
Varieties of Value in the Consumption Satisfaction Response.
- Published in:
- Advances in Consumer Research, 1996, v. 23, n. 1, p. 143
- By:
- Publication type:
- Article
32
Conceptual Issues in the Structural Analysis of Consumption Emotion, Satisfaction, and Quality: Evidence in a Service Setting.
- Published in:
- Advances in Consumer Research, 1994, v. 21, n. 1, p. 16
- By:
- Publication type:
- Article
33
An Investigation of the Attribute Basis of Emotion and Related Affects in Consumption: Suggestions for a Stage-Specific Satisfaction Framework.
- Published in:
- Advances in Consumer Research, 1992, v. 19, n. 1, p. 237
- By:
- Publication type:
- Article
34
AN INVESTIGATION OF THE INTERRELATIONSHIP BETWEEN CONSUMER (DIS) SATISFACTION AND COMPLAINT REPORTS.
- Published in:
- Advances in Consumer Research, 1987, v. 14, n. 1, p. 218
- By:
- Publication type:
- Article
35
THE ACCURACY OF UNSOLICITED CONSUMER COMMUNICATIONS AS INDICATORS OF &lquo;TRUE&rquo; CONSUMER SATISFACTION/DISSATISFACTION.
- Published in:
- Advances in Consumer Research, 1984, v. 11, n. 1, p. 504
- By:
- Publication type:
- Article
36
A STUDY OF PHYSICIANS' PERCEPTION OF ADVERTISING JUDGED DECEPTIVE BY THE FDA.
- Published in:
- Advances in Consumer Research, 1984, v. 11, n. 1, p. 224
- By:
- Publication type:
- Article
37
THE ROLE OF INVOLVEMENT IN SATISFACTION PROCESSES.
- Published in:
- Advances in Consumer Research, 1983, v. 10, n. 1, p. 250
- By:
- Publication type:
- Article
38
DEVELOPING BETTER MEASURES OF CONSUMER SATISFACTION: SOME PRELIMINARY RESULTS.
- Published in:
- Advances in Consumer Research, 1981, v. 8, n. 1, p. 94
- By:
- Publication type:
- Article
39
EFFECT OF SATISFACTION AND ITS ANTECEDENTS ON CONSUMER PREFERENCE AND INTENTION.
- Published in:
- Advances in Consumer Research, 1981, v. 8, n. 1, p. 88
- By:
- Publication type:
- Article
40
PREDICTING SALES PROMOTION EFFECTS: ASSIMILATION, ATTRIBUTION, OR RISK REDUCTION?
- Published in:
- Advances in Consumer Research, 1980, v. 7, n. 1, p. 314
- By:
- Publication type:
- Article
41
TESTING COMPETING MODELS OF CONSUMER DECISION MAKING IN THE PREVENTIVE HEALTH CARE MARKETPLACE.
- Published in:
- Advances in Consumer Research, 1978, v. 5, n. 1, p. 277
- By:
- Publication type:
- Article
42
THE MODERATING EFFECT OF PRODUCT KNOWLEDGE ON MULTI-ATTRIBUTE ATTITUDE MODEL PREDICTIONS.
- Published in:
- Advances in Consumer Research, 1975, v. 2, n. 1, p. 295
- By:
- Publication type:
- Article
43
Attribute Need Fulfillment in Product Usage Satisfaction.
- Published in:
- Psychology & Marketing, 1995, v. 12, n. 1, p. 1, doi. 10.1002/mar.4220120102
- By:
- Publication type:
- Article
44
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions.
- Published in:
- Journal of Marketing Research (JMR), 1980, v. 17, n. 4, p. 460, doi. 10.2307/3150499
- By:
- Publication type:
- Article
45
Fear Appeal Effects in the Field: A Segmentation Approach.
- Published in:
- Journal of Marketing Research (JMR), 1979, v. 16, n. 2, p. 181, doi. 10.2307/3150682
- By:
- Publication type:
- Article
46
The Unsold Prospect: Dyadic and Attitudinal Determinants.
- Published in:
- Journal of Marketing Research (JMR), 1977, v. 14, n. 4, p. 530, doi. 10.2307/3151193
- By:
- Publication type:
- Article
47
Expectancy Theory Predictions of Salesmen's Performance.
- Published in:
- Journal of Marketing Research (JMR), 1974, v. 11, n. 3, p. 243, doi. 10.2307/3151139
- By:
- Publication type:
- Article
48
Foundational Aspects of Student-Controlled Learning: A Paradigm for Design, Development, and Assessment Appropriate for Web-Based Instruction.
- Published in:
- Journal of Engineering Education, 2004, v. 93, n. 2, p. 129, doi. 10.1002/j.2168-9830.2004.tb00797.x
- By:
- Publication type:
- Article