Works matching AU Zeithaml, Valarie A.

Results: 29

Guidelines for Conducting Service Quality Research.

Published in:

Marketing Research, 1990, v. 2, n. 4, p. 34

By:

Parasuraman, A.;
Berry, Leonard L.;
Zeithaml, Valarie A.

Publication type:

Article

Age Difference in Response to Grocery Store Price Information.

Published in:

Journal of Consumer Affairs, 1983, v. 17, n. 2, p. 402, doi. 10.1111/j.1745-6606.1983.tb00311.x

By:

Zeithaml, Valarie A.;
Fuerst, William L.

Publication type:

Article

Cost-effective service excellence.

Published in:

Journal of the Academy of Marketing Science, 2018, v. 46, n. 1, p. 59, doi. 10.1007/s11747-017-0560-7

By:

Wirtz, Jochen;
Zeithaml, Valarie

Publication type:

Article

Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge.

Published in:

Journal of the Academy of Marketing Science, 2002, v. 30, n. 4, p. 362, doi. 10.1177/009207002236911

By:

Zeithaml, Valarie A.;
Parasuraman, A.;
Malhotra, Arvind

Publication type:

Article

Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues.

Published in:

2020

By:

Zeithaml, Valarie A.;
Verleye, Katrien;
Hatak, Isabella;
Koller, Monika;
Zauner, Alexander

Publication type:

Literature Review

Forward-Looking Focus: Can Firms Have Adaptive Foresight?

Published in:

Journal of Service Research, 2006, v. 9, n. 2, p. 168, doi. 10.1177/1094670506293731

By:

Zeithaml, Valarie A.;
Bolton, Ruth N.;
Deighton, John;
Keiningham, Timothy L.;
Lemon, Katherine N.;
Petersen, J. Andrew

Publication type:

Article

E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality.

Published in:

Journal of Service Research, 2005, v. 7, n. 3, p. 213, doi. 10.1177/1094670504271156

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Malhotra, Arvind

Publication type:

Article

Price and Brand Name as Indicators of Quality Dimensions for Consumer Durables.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 3, p. 359, doi. 10.1177/0092070300283005

By:

Brucks, Merrie;
Zeithaml, Valarie A.;
Naylor, Gillian

Publication type:

Article

Customer Metrics and Their Impact on Financial Performance.

Published in:

Marketing Science, 2006, v. 25, n. 6, p. 718, doi. 10.1287/mksc.1060.0221

By:

Gupta, Sunil;
Zeithaml, Valarie

Publication type:

Article

The Elderly Consumer and Adoption of Technologies.

Published in:

Journal of Consumer Research, 1985, v. 12, n. 3, p. 353, doi. 10.1086/208521

By:

Gilly, Mary C.;
Zeithaml, Valarie A.

Publication type:

Article

Consumer Response to In-Store Price Information Environments.

Published in:

Journal of Consumer Research, 1982, v. 8, n. 4, p. 357, doi. 10.1086/208876

By:

Zeithaml, Valarie A.

Publication type:

Article

UM MODELO CONCEITUAL DE QUALIDADE DE SERVIÇO E SUAS IMPLICAÇÕES PARA A PESQUISA NO FUTURO.

Published in:

RAE: Revista de Administração de Empresas, 2006, v. 46, n. 4, p. 96

By:

Parasuraman, A.;
Zeithaml Kenan-Flagler, Valarie A.;
Berry, Leonard L.

Publication type:

Article

A Theories-in-Use Approach to Building Marketing Theory.

Published in:

Journal of Marketing, 2020, v. 84, n. 1, p. 32, doi. 10.1177/0022242919888477

By:

Zeithaml, Valarie A.;
Jaworski, Bernard J.;
Kohli, Ajay K.;
Tuli, Kapil R.;
Ulaga, Wolfgang;
Zaltman, Gerald

Publication type:

Article

Return on Marketing: Using Customer Equity to Focus Marketing Strategy.

Published in:

Journal of Marketing, 2004, v. 68, n. 1, p. 109, doi. 10.1509/jmkg.68.1.109.24030

By:

Rust, Roland T.;
Lemon, Katherine N.;
Zeithaml, Valarie A.

Publication type:

Article

The Behavioral Consequences of Service Quality.

Published in:

Journal of Marketing, 1996, v. 60, n. 2, p. 31, doi. 10.1177/002224299606000203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research.

Published in:

Journal of Marketing, 1994, v. 58, n. 1, p. 111, doi. 10.1177/002224299405800109

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence.

Published in:

Journal of Marketing, 1988, v. 52, n. 3, p. 2, doi. 10.1177/002224298805200302

By:

Zeithaml, Valarie A.

Publication type:

Article

Communication and Control Processes in the Delivery of Service Quality.

Published in:

Journal of Marketing, 1988, v. 52, n. 2, p. 35, doi. 10.1177/002224298805200203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

A Conceptual Model of Service Quality and Its Implications for Future Research.

Published in:

Journal of Marketing, 1985, v. 49, n. 4, p. 41, doi. 10.1177/002224298504900403

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

The New Demographics and Market Fragmentation.

Published in:

Journal of Marketing, 1985, v. 49, n. 3, p. 64, doi. 10.1177/002224298504900306

By:

Zeithaml, Valarie A.

Publication type:

Article

Problems and Strategies in Services Marketing.

Published in:

Journal of Marketing, 1985, v. 49, n. 2, p. 33, doi. 10.1177/002224298504900203

By:

Zeithaml, Valarie A.;
Parasuraman, A.;
Berry, Leonard L.

Publication type:

Article

Environmental Management: Revising the Marketing Perspective.

Published in:

Journal of Marketing, 1984, v. 48, n. 2, p. 46, doi. 10.1177/002224298404800204

By:

Zeithaml, Carl P.;
Zeithaml, Valarie A.

Publication type:

Article

Reasoning About Online and Offline Service Experiences: The Role of Domain-specificity in the Formation of Service Expectations.

Published in:

2003

By:

Bhatnagar, Namita;
Lurie, Nicholas;
Zeithaml, Valarie

Publication type:

Abstract

Reasoning About Online and Offline Service Experiences: The Role of Domain-Specificity.

Published in:

2002

By:

Bhatnagar, Namita;
Lurie, Nicholas H.;
Zeithaml, Valarie A.

Publication type:

Abstract

THE ACCURACY OF REPORTED REFERENCE PRICES FOR PROFESSIONAL SERVICES.

Published in:

Advances in Consumer Research, 1983, v. 10, n. 1, p. 607

By:

Zeithaml, Valarie A.;
Graham, Karen L.

Publication type:

Article

The Effect of Fear on Purchase Intentions.

Published in:

Psychology & Marketing, 1984, v. 1, n. 3/4, p. 73, doi. 10.1002/mar.4220010308

By:

McDaniel, Stephen W.;
Zeithaml, Valarie A.

Publication type:

Article

Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model.

Published in:

Human Resource Management, 1991, v. 30, n. 3, p. 335, doi. 10.1002/hrm.3930300304

By:

Parasuraman, A.;
Berry, Leonard L.;
Zeithaml, Valarie A.

Publication type:

Article

The Customer Pyramid: CREATING AND SERVING PROFITABLE CUSTOMERS.

Published in:

California Management Review, 2001, v. 43, n. 4, p. 118, doi. 10.2307/41166104

By:

Zeithaml, Valarie A.;
Rust, Roland T.;
Lemon, Katherine N.

Publication type:

Article

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions.

Published in:

Journal of Marketing Research (JMR), 1993, v. 30, n. 1, p. 7, doi. 10.2307/3172510

By:

Boulding, William;
Kalra, Ajay;
Staelin, Richard;
Zeithaml, Valarie A.

Publication type:

Article