Works matching DE "HOTEL customer services"
Results: 296
USAGE AND IMPACT OF MOBILE GUEST APPLICATIONS IN HOTELS: WILL THEY REMAIN ESSENTIAL IN 2025?
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- Knowledge: International Journal, 2024, v. 65, n. 6, p. 1005
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A hotel sustainability business model: evidence from Slovenia.
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- Journal of Sustainable Tourism, 2012, v. 20, n. 5, p. 701, doi. 10.1080/09669582.2011.632092
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Determining the Role of Hotel Attributes in Building Customer Loyalty Using Importance-Performance Analysis: A Study in the Context of Tourist Nationalities.
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- Journal of Tourism & Services, 2021, v. 12, n. 22, p. 105, doi. 10.29036/jots.v12i22.237
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The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28
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Editorial.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6
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Relationship Marketing Model - A Way to Explore Customer Loyalty of Five Star Hotels in Bangladesh.
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- Journal of Tourism & Services, 2015, v. 6, n. 10, p. 64
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KEY FACTORS AFFECTING OF TOURISTS' DECISIONS TO STAY AT ENVIRONMENTAL FRIENDLY HOTELS.
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- Polish Journal of Management Studies, 2018, v. 17, n. 2, p. 148, doi. 10.17512/pjms.2018.17.2.13
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MEASURING SERVICE QUALITY OF HOTEL ESTABLISHMENTS ON THE BASE OF GAP MODEL WITH EMPHASIS OF DIMENSION OF SERVICE RELIABILITY.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 304, p. 247
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GAP MODEL AS ONE POSSIBILITY OF EVALUATING HOTEL SERVICE QUALITY.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 303, p. 247
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MERENJE SATISFAKCIJE POTROŠAČA U HOTELIJERSTVU.
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- Singidunum Scientific Review / Singidunum Revija, 2010, v. 7, n. 1, p. 270
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How Experiential Marketing is used in Indian Luxury Hotels?
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- Romanian Journal of Marketing, 2015, n. 1, p. 2
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EXPLORING THE DIFFERENCE BETWEEN PERFORMANCE AND IMPORTANCE OF PARTICULAR HOTEL ATTRIBUTES: THE CASE STUDY OF HOTEL "GALLERIA" IN SUBOTICA.
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- TEME: Casopis za Društvene Nauke, 2018, v. 42, n. 1, p. 77, doi. 10.22190/TEME1801077D
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THE INFLUENCE OF SPECIALIZED TRAINING ON THE QUALITY OF HOTEL CUSTOMERS SERVICE.
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- Acta Scientiarum Polonorum. Oeconomia, 2016, v. 15, n. 2, p. 173
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A Review of Customer Experience Quality Measurement in Malaysian Heritage Hotels.
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- Global Business & Management Research, 2018, v. 10, n. 1, p. 379
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Factors Influencing Poor Experience Quality in 2-To- 5-Star Hotels: A Content Analysis of Guest Reviews on Trip Advisor.
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- Global Business & Management Research, 2017, v. 9, p. 409
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PREDICTING AND EXAMINING CUSTOMERS' PERCEPTION OF SERVICE QUALITY ATTRIBUTES OF BUDGET HOTELS: AN EMPIRICAL INVESTIGATION FROM TAIWAN.
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- International Journal of Organizational Innovation, 2021, v. 13, n. 4, p. 25
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EXPLORING HOTEL CUSTOMER SERVICE EXPERIENCE.
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- International Journal of Organizational Innovation, 2020, v. 13, n. 2, p. 270
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APPLICATIONS OF NETWORK DATA ENVELOPMENT ANALYSIS TO EXPLORE THE OPERATIONAL EFFICIENCIES OF INTERNATIONAL FIVE-STAR HOTELS.
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- International Journal of Organizational Innovation, 2018, v. 10, n. 3, p. 64
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EXPLORING HOW HOTEL GUESTS CHOOSE SELF-SERVICE TECHNOLOGIES OVER SERVICE STAFF.
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- International Journal of Organizational Innovation, 2017, v. 9, n. 3, p. 16
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EXPLORING EMPLOYEES' PERCEPTION OF BIOMETRIC TECHNOLOGY ADOPTION IN HOTELS.
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- International Journal of Organizational Innovation, 2015, v. 8, n. 2, p. 187
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MOBILE TECHNOLOGY ADOPTED IN HOTEL SALES.
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- International Journal of Organizational Innovation, 2015, v. 8, n. 2, p. 172
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A STUDY OF THE SERVICE INNOVATION ACTIVITIES OF TOURIST HOTELS IN TAIWAN.
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- International Journal of Organizational Innovation, 2010, v. 3, n. 1, p. 156
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Otel İşletmelerinde Kurumsal Kimlik Paradigmaları.
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- Journal of Yaşar University / Yaşar Üniversitesi E-Dergisi, 2020, v. 15, p. 252
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SPECIFICATIONS FOR EFFECTIVE HOTEL MANAGERS : VIEW OF IZMIR HOTELS' MANAGERS.
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- Journal of Yaşar University / Yaşar Üniversitesi E-Dergisi, 2014, v. 9, n. 33, p. 5583, doi. 10.19168/jyu.08588
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Gender bias in hotel guests' perceptions of service quality: an empirical investigation of hotels in Mauritius.
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- E-review of Tourism Research, 2011, v. 9, n. 5, p. 164
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Design, development, and evaluation of a chatbot for hospitality services assistance in Spanish.
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- Acta Universitaria, 2023, n. 33, p. 1, doi. 10.15174/au.2023.3645
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ODA News You Can Use!
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- Oklahoma Dental Association Journal, 2007, v. 99, n. 3, p. 6
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Factores que Influyen en el Precio de Hoteles en Booking.com. El Caso de Santiago de Chile.
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- Información Tecnológica, 2019, v. 30, n. 1, p. 87, doi. 10.4067/S0718-07642019000100087
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The Role of Perceived External Prestige in Predicting Customer-Oriented Citizenship Behaviors.
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- Human Resource Development Quarterly, 2013, v. 24, n. 3, p. 285, doi. 10.1002/hrdq.21165
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How Are Guests Satisfied? Exploring the Asymmetric Effects of Hotel Service Attributes on Customer Satisfaction by Analyzing Online Reviews.
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- Tourism (13327461), 2023, v. 71, n. 1, p. 8, doi. 10.37741/t.71.1.1
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Service design in hotels: A conceptual review.
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- Tourism (13327461), 2015, v. 63, n. 2, p. 225
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Perceived importance of attributes on hotel guests' repeat visit intentions.
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- Tourism (13327461), 2011, v. 59, n. 2, p. 131
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DIRECTIONS OF DEVELOPMENT OF DIGITAL PROJECTS IN THE HOTEL BUSINESS.
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- Central Asian Journal of Social Sciences & Humanities, 2021, v. 7, n. 2, p. 47, doi. 10.26577/CAJSH.2021.v8.i2.06
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The quality of hotel service as a factor of achieving loyalty among visitors.
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- Hotel & Tourism Management, 2023, v. 11, n. 1, p. 67, doi. 10.5937/menhottur2301067G
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REPORT FROM THE XII INTERNATIONAL SCIENTIFIC CONFERENCE TOURISM IN SOCIAL SCIENCES. MANAGEMENT IN THE HOTEL INDUSTRY IN THE CONTEXT OF THE COVID-19 PANDEMIC, BUKOWINA TATRZAŃSKA, 17-18 OCTOBER, 2022.
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- Folia Turistica, 2023, v. 60, p. 221, doi. 10.5604/01.3001.0053.7489
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Otel İşletmelerinde Sunulan Hizmet Kalitesinin Servqual Yöntemi İle Ölçülmesi.
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- Igdir University Journal of Social Sciences / Iğdır Üniversitesi Sosyal Bilimler Dergisi, 2019, n. 20, p. 557
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Customers Relationship Considerations in Hotels Belonging to an International Chain.
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- International Journal of Economic Practices & Theories, 2015, v. 5, n. 5, p. 551
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VIEŠBUČIO DARBUOTOJŲ IR SVEČIŲ POŽIŪRIS Į SAVITARNOS TECHNOLOGIJŲ DIEGIMĄ.
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- Science & Processes of Education / Mokslas ir Edukaciniai Procesai, 2022, n. 2, p. 79
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An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry: A pitch.
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- Journal of Accounting & Management Information Systems / Contabilitate si Informatica de Gestiune, 2017, v. 16, n. 1, p. 199, doi. 10.24818/jamis.2017.01010
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TÜRKİYE'DE KAMU ÖZEL ORTAKLIĞI BAĞLAMINDA ŞEHİR HASTANELERİNİN DEĞERLENDİRİLMESİ: NİTEL BİR ARAŞTIRMA.
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- International Journal of Economic & Administrative Studies, 2021, n. 31, p. 73, doi. 10.18092/ulikidince.771797
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Exploring the role of brand identification and brand love in generating higher levels of brand loyalty.
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- Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 111, doi. 10.1177/1356766715604663
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Stereotyping – Predispositions, activations and applications in cross-cultural service interactions.
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- Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 98, doi. 10.1177/1356766715604661
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Dimensions and basic emotions.
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- Journal of Vacation Marketing, 2015, v. 21, n. 4, p. 351, doi. 10.1177/1356766715580869
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Price fairness perceptions and hotel customers’ behavioral intentions.
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- Journal of Vacation Marketing, 2015, v. 21, n. 3, p. 262, doi. 10.1177/1356766715573651
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Service failures and recovery actions in the hotel industry: A text-mining approach.
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- Journal of Vacation Marketing, 2011, v. 17, n. 3, p. 197, doi. 10.1177/1356766711409182
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A study of hotel frequent-guest programs: Benefits and costs.
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- Journal of Vacation Marketing, 2011, v. 17, n. 4, p. 315, doi. 10.1177/1356766711420836
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The psychological effects of music: Implications for hotel firms.
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- Journal of Vacation Marketing, 2009, v. 15, n. 1, p. 53, doi. 10.1177/1356766708098171
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Mandarin Oriental delivers hotel services via cloud.
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- ComputerWorld Hong Kong, 2014, p. 60
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INFOSTAR -- A COMPLETE TRIPLE PLAY HOTEL MANAGEMENT SYSTEM.
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- Advances in Bulgarian Science, 2008, v. 4, p. 33
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Designing the digitalized guest experience: A comprehensive framework and research agenda.
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- Psychology & Marketing, 2024, v. 41, n. 3, p. 512, doi. 10.1002/mar.21929
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