Measuring Service Quality in the Networked Environment: Approaches and Considerations.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 758
- By:
- Publication type:
- Article
Works matching IS 00242594 AND DT 2001 AND VI 49 AND IP 4
Results: 12
1
2
International Variations in Measuring Customer Expectations.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 732
- By:
- Publication type:
- Article
3
Innovative United Kingdom Approaches to Measuring Service Quality.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 718
- By:
- Publication type:
- Article
4
Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 709
- By:
- Publication type:
- Article
5
Service Quality: A Concept Not Full Explored.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 687
- By:
- Publication type:
- Article
6
Perspectives on User Satisfaction Surveys.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 662
- By:
- Publication type:
- Article
7
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 635
- By:
- Publication type:
- Article
8
Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 626
- By:
- Publication type:
- Article
9
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 605
- By:
- Publication type:
- Article
10
Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 585
- By:
- Publication type:
- Article
11
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 548
- By:
- Publication type:
- Article
12
Introduction.
- Published in:
- Library Trends, 2001, v. 49, n. 4, p. 541
- By:
- Publication type:
- Article