Works matching IS 00242594 AND DT 2001 AND VI 49 AND IP 4
Results: 12
Measuring Service Quality in the Networked Environment: Approaches and Considerations.
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- Library Trends, 2001, v. 49, n. 4, p. 758
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International Variations in Measuring Customer Expectations.
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- Library Trends, 2001, v. 49, n. 4, p. 732
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Innovative United Kingdom Approaches to Measuring Service Quality.
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- Library Trends, 2001, v. 49, n. 4, p. 718
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Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard.
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- Library Trends, 2001, v. 49, n. 4, p. 709
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Service Quality: A Concept Not Full Explored.
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- Library Trends, 2001, v. 49, n. 4, p. 687
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Perspectives on User Satisfaction Surveys.
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- Library Trends, 2001, v. 49, n. 4, p. 662
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Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
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- Library Trends, 2001, v. 49, n. 4, p. 635
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Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics.
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- Library Trends, 2001, v. 49, n. 4, p. 626
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Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
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- Library Trends, 2001, v. 49, n. 4, p. 605
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Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality.
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- Library Trends, 2001, v. 49, n. 4, p. 585
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Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
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- Library Trends, 2001, v. 49, n. 4, p. 548
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Introduction.
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- Library Trends, 2001, v. 49, n. 4, p. 541
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