IT Service Climate: An Extension to IT Service Quality Research.
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- Journal of the Association for Information Systems, 2008, v. 9, n. 5, p. 294
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Works matching IS 15369323 AND DT 2008 AND VI 9 AND IP 5
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The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain.
- Published in:
- Journal of the Association for Information Systems, 2008, v. 9, n. 5, p. 267
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- Article