Works matching IS 00920703 AND DT 2000 AND VI 28 AND IP 1

Results: 15

The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 168, doi. 10.1177/0092070300281015

By:

Parasuraman, A.;
Grewal, Dhruv

Publication type:

Article

Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 150, doi. 10.1177/0092070300281014

By:

Singh, Jagdip;
Sirdeshmukh, Deepak

Publication type:

Article

Technology Infusion in Service Encounters.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 138, doi. 10.1177/0092070300281013

By:

Bitner, Mary Jo;
Brown, Stephen W.;
Meuter, Matthew L.

Publication type:

Article

Cultivating Service Brand Equity.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 128, doi. 10.1177/0092070300281012

By:

Berry, Leonard L.

Publication type:

Article

Intelligence Generation and Superior Customer Value.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 120, doi. 10.1177/0092070300281011

By:

Slater, Stanley F.;
Narver, John C.

Publication type:

Article

Beyond Market Orientation: When Customers and Suppliers Disagree.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 109, doi. 10.1177/0092070300281010

By:

Steinman, Christine;
Deshpandé, Rohit

Publication type:

Article

Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 95, doi. 10.1177/0092070300281009

By:

Bolton, Ruth N.;
Kannan, R K.;
Bramlett, Matthew D.

Publication type:

Article

Should We Delight the Customer?

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 86, doi. 10.1177/0092070300281008

By:

Rust, Roland T.;
Oliver, Richard L.

Publication type:

Article

Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 67

By:

Zeithami, Valarie A.

Publication type:

Article

The Antecedents and Consequences of Customer-Centric Marketing.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 55, doi. 10.1177/0092070300281006

By:

Sheth, Jagdish N.;
Sisodia, Rajendra S.;
Sharma, Arun

Publication type:

Article

Market-Driven Versus Driving Markets.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 45, doi. 10.1177/0092070300281005

By:

Jaworski, Bernard;
Kohli, Ajay K.;
Sahay, Arvind

Publication type:

Article

Developing New Rules for New Markets.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 31, doi. 10.1177/0092070300281004

By:

Roberts, John H.

Publication type:

Article

Managing Market Relationships.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 24, doi. 10.1177/0092070300281003

By:

Day, George S.

Publication type:

Article

Understanding the Relationships Among Brands, Consumers, and Resellers.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 17, doi. 10.1177/0092070300281002

By:

Webster, Frederick E.;
Jr.

Publication type:

Article

Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 9, doi. 10.1177/0092070300281001

By:

Parasuraman, A.;
Grewal, Dhruv

Publication type:

Article