Examining temporal precedence between customer mistreatment and customer-directed counterproductive work behavior.
- Published in:
- 2020
- By:
- Publication type:
- Journal Article
Works matching DE "CUSTOMER relationship management"
Results: 2824
1
2
Customer mistreatment harms nightly sleep and next-morning recovery: Job control and recovery self-efficacy as cross-level moderators.
- Published in:
- 2019
- By:
- Publication type:
- Journal Article
3
The return on investment of rank and yank in a simulated call-center environment.
- Published in:
- 2018
- By:
- Publication type:
- Journal Article
4
Service workers’ chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions.
- Published in:
- 2018
- By:
- Publication type:
- Journal Article
5
Linking employees’ extra-role efforts to customer satisfaction: Presence versus absence of complaints.
- Published in:
- 2017
- By:
- Publication type:
- Journal Article
6
Revisiting the debate on the relationship between display rules and performance: Considering the explicitness of display rules.
- Published in:
- 2015
- By:
- Publication type:
- Journal Article
7
Do social conflicts with customers at work encroach upon our private lives? A diary study.
- Published in:
- 2012
- By:
- Publication type:
- Journal Article
8
Customer–organization relationships: Development and test of a theory of extended identities.
- Published in:
- 2012
- By:
- Publication type:
- Journal Article
9
Employee customer orientation in context: How the environment moderates the influence of customer orientation on performance outcomes.
- Published in:
- 2009
- By:
- Publication type:
- Journal Article
10
Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms.
- Published in:
- 2009
- By:
- Publication type:
- Journal Article
11
Review of <i>Managing to keep the customer: How to achieve and maintain superior customer service throughout the organization</i>.
- Published in:
- 1990
- By:
- Publication type:
- Review-Book
12
Measuring Digital Capability Maturity: Case of Small-Medium Kampong-Digital Companies in Bandung.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2018, v. 26T, p. 215
- By:
- Publication type:
- Article
13
CRM Framework for Higher Education in Mauritius.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2017, v. 25, n. 4, p. 1515
- By:
- Publication type:
- Article
14
Service capabilities and customer relationship management: an investigation of the banks in Taiwan.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 6, p. 937, doi. 10.1080/02642069.2010.545394
- By:
- Publication type:
- Article
15
People-driven processes in customer relationship management.
- Published in:
- Service Industries Journal, 2010, v. 30, n. 14, p. 2441, doi. 10.1080/02642060802712780
- By:
- Publication type:
- Article
16
The effect of the Internet on front-line employee skills: exploring banking in Sweden and France.
- Published in:
- Service Industries Journal, 2010, v. 30, n. 8, p. 1245, doi. 10.1080/02642060802350979
- By:
- Publication type:
- Article
17
Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.
- Published in:
- Service Industries Journal, 2010, v. 30, n. 2, p. 203, doi. 10.1080/02642060802120141
- By:
- Publication type:
- Article
18
Making customer relationship management work: evidence from the banking industry in Taiwan.
- Published in:
- Service Industries Journal, 2009, v. 29, n. 9, p. 1183, doi. 10.1080/02642060701846788
- By:
- Publication type:
- Article
19
Managerial approaches towards service quality: the case of three service organisations.
- Published in:
- Service Industries Journal, 2008, v. 28, n. 10, p. 1399, doi. 10.1080/02642060802250229
- By:
- Publication type:
- Article
20
Defining the knowledge that an organisation requires to create customer capital from a customer perspective.
- Published in:
- Service Industries Journal, 2008, v. 28, n. 8, p. 1125, doi. 10.1080/02642060802188031
- By:
- Publication type:
- Article
21
The choice of control devices in franchise chains.
- Published in:
- Service Industries Journal, 2008, v. 28, n. 9, p. 1277, doi. 10.1080/02642060802230296
- By:
- Publication type:
- Article
22
How managers in the financial services industry ensure financial performance.
- Published in:
- Service Industries Journal, 2008, v. 28, n. 2, p. 193, doi. 10.1080/02642060701842258
- By:
- Publication type:
- Article
23
Towards a Successful CRM Implementation in Banks: An Integrated Model.
- Published in:
- Service Industries Journal, 2007, v. 27, n. 8, p. 1021, doi. 10.1080/02642060701673703
- By:
- Publication type:
- Article
24
Enhancing knowledge-based service quality: A knowledge management perspective.
- Published in:
- Service Industries Journal, 2006, v. 26, n. 7, p. 787, doi. 10.1080/02642060600898328
- By:
- Publication type:
- Article
25
Developing the profiles of supermarket customers through data mining.
- Published in:
- Service Industries Journal, 2006, v. 26, n. 7, p. 747, doi. 10.1080/02642060600898252
- By:
- Publication type:
- Article
26
The new customer relationship management tool - product elimination?
- Published in:
- Service Industries Journal, 2004, v. 24, n. 2, p. 67, doi. 10.1080/02642060412331301262
- By:
- Publication type:
- Article
27
Building Donor Relationships: An Investigation into the Use of Relationship and Database Marketing by Charity Fundraisers.
- Published in:
- Service Industries Journal, 2000, v. 20, n. 2, p. 114, doi. 10.1080/02642060000000023
- By:
- Publication type:
- Article
28
Service Quality in Customer Relationships: A Study of Critical Incidents in Mechanical Engineering Companies.
- Published in:
- Service Industries Journal, 1988, v. 8, n. 4, p. 427, doi. 10.1080/02642068800000063
- By:
- Publication type:
- Article
29
Platform-swinging in a poly-social-media context: How and why users navigate multiple social media platforms.
- Published in:
- Journal of Computer-Mediated Communication, 2019, v. 24, n. 1, p. 21, doi. 10.1093/jcmc/zmy022
- By:
- Publication type:
- Article
30
Online Conversation and Corporate Reputation: A Two-Wave Longitudinal Study on the Effects of Exposure to the Social Media Activities of a Highly Interactive Company.
- Published in:
- Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 632, doi. 10.1111/jcc4.12132
- By:
- Publication type:
- Article
31
Risk of Misinforming and Message Customization in Customer Relationship Management.
- Published in:
- Informing Science, 2015, v. 18, p. 47, doi. 10.28945/2293
- By:
- Publication type:
- Article
32
Stakeholder Perceptions Regarding eCRM: A Franchise Case Study.
- Published in:
- Informing Science, 2009, v. 12, p. 191, doi. 10.28945/436
- By:
- Publication type:
- Article
33
The Impact of Inaccurate Color on Customer Retention and CRM.
- Published in:
- Informing Science, 2009, v. 12, p. 105, doi. 10.28945/430
- By:
- Publication type:
- Article
34
Navigating the First 100 Days.
- Published in:
- Government Technology, 2019, v. 32, n. 1, p. 46
- By:
- Publication type:
- Article
35
digital communities.
- Published in:
- Government Technology, 2016, v. 29, n. 4, p. 22
- By:
- Publication type:
- Article
36
CRM: There's an App for That.
- Published in:
- Government Technology, 2009, v. 22, n. 11, p. 28
- By:
- Publication type:
- Article
37
Housing Hopes.
- Published in:
- Government Technology, 2007, v. 20, n. 6, p. 46
- By:
- Publication type:
- Article
38
Defining the C in CRM Analytics.
- Published in:
- Bio-IT World, 2005, v. 4, n. 5, p. 24
- By:
- Publication type:
- Article
39
An approach for estimating the time needed to perform code changes in business applications.
- Published in:
- International Journal on Software Tools for Technology Transfer, 2009, v. 11, n. 6, p. 503, doi. 10.1007/s10009-009-0122-5
- By:
- Publication type:
- Article
40
Customer assets and customer equity: Management and measurement issues.
- Published in:
- Marketing Theory, 2010, v. 10, n. 4, p. 417, doi. 10.1177/1470593110382828
- By:
- Publication type:
- Article
41
The reflexive consumer.
- Published in:
- Marketing Theory, 2008, v. 8, n. 3, p. 299, doi. 10.1177/1470593108093558
- By:
- Publication type:
- Article
42
Customers and customer relationships in service firms: The perspective of the resource-based view.
- Published in:
- Marketing Theory, 2003, v. 3, n. 1, p. 119, doi. 10.1177/1470593103003001007
- By:
- Publication type:
- Article
43
Relationship marketing: it all happens here and now!
- Published in:
- Marketing Theory, 2003, v. 3, n. 1, p. 167, doi. 10.1177/1470593103003001010
- By:
- Publication type:
- Article
44
Back to the future: divergence in relationship marketing research.
- Published in:
- Marketing Theory, 2003, v. 3, n. 1, p. 145, doi. 10.1177/1470593103003001008
- By:
- Publication type:
- Article
45
INSECT 2.0: a web-server for genome-wide cis-regulatory modules prediction.
- Published in:
- Bioinformatics, 2016, v. 32, n. 8, p. 1229, doi. 10.1093/bioinformatics/btv726
- By:
- Publication type:
- Article
46
Otel İşletmelerinde Müşteri İlişkileri Bölümüne Yönelik İnternet Üzerinden Verilen İş İlanlarının İçerik Analizi.
- Published in:
- Current Perspectives in Social Sciences, 2023, v. 27, n. 1, p. 24, doi. 10.5152/JSSI.2023.22391
- By:
- Publication type:
- Article
47
Factors Associated With Outpatient Loyalty In Hospital: Systematic Literature Review.
- Published in:
- Eduvest: Journal Of Universal Studies, 2024, v. 4, n. 9, p. 7901, doi. 10.59188/eduvest.v4i9.1347
- By:
- Publication type:
- Article
48
The Influence of Korean Wave, Hedonistic Lifestyle, and Brand Image on Purchase Decision of Samsung Products with Customer Relationship Management as A Moderating Variable (Case Study: Samsung Gadget Consumers In DKI Jakarta).
- Published in:
- Journal Research of Social Science, Economics & Management, 2025, v. 4, n. 7, p. 888, doi. 10.59141/jrssem.v4i7.778
- By:
- Publication type:
- Article
49
Designing a Strategic Restructuring Model in Iran's Oil Industry with an Emphasis on Eco-Industrial Development.
- Published in:
- Petroleum Business Review (PBR), 2024, v. 8, n. 4, p. 49, doi. 10.22050/pbr.2024.434857.1323
- By:
- Publication type:
- Article
50
Social Customer Relationship Management Capabilities in Sports Facilities.
- Published in:
- Journal of New Studies in Sport Management, 2023, v. 4, n. 4, p. 922, doi. 10.22103/jnssm.2023.21459.1191
- By:
- Publication type:
- Article