Works matching DE "SERVQUAL (Service quality framework)"
Results: 176
Managing quality in outsourcing of high-end services: a conceptual model.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1315, doi. 10.1080/14783363.2012.733267
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- Article
Measuring the quality of logistic service as an element of the logistics provider offering.
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- 2012
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- Publication type:
- Case Study
A quality function deployment application using qualitative and quantitative analysis in after sales services.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1397, doi. 10.1080/14783363.2012.715797
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- Article
Reframing the past: A new approach in service quality assessment.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1329, doi. 10.1080/14783363.2012.733259
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- Article
Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1257, doi. 10.1080/14783363.2012.669551
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- Article
Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey.
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- 2012
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- Publication type:
- Case Study
Exploring the relationship between perceived electronic service quality, satisfaction, and personality: a study of Taiwan's online game industry.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 949, doi. 10.1080/14783363.2012.704287
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- Article
The utilitarian and social dual presence in Web 2.0 services.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 875, doi. 10.1080/14783363.2012.704276
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- Article
A study on mobile phone service loyalty in Taiwan.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 807, doi. 10.1080/14783363.2012.661129
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- Article
THE EFFECT OF GENDER AND NATIONALITY ON SERVICE QUALITY IN MALAYSIAN HIGHER EDUCATION.
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- Journal of Developing Areas, 2014, v. 48, n. 4, p. 97, doi. 10.1353/jda.2014.0076
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- Article
Applying Relationship Management Theory to Religious Organizations: An Assessment of Relationship Cultivation Online.
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- Journal of Communication & Religion, 2011, v. 34, n. 1, p. 88, doi. 10.5840/jcr20113416
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- Article
An Evaluation of the Effectiveness of Idle Campus Cultural Regeneration Strategies - A Case Study of Da Dong Culture and Arts Center in Kaohsiung City, Taiwan.
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- GSTF Journal of Engineering Technology, 2018, v. 5, n. 2, p. 1
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- Article
MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.
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- Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343
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- Article
Quality of Services Rendered by University Libraries: An Empirical Investigation.
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- Trends in Information Management, 2010, v. 6, n. 1, p. 1
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- Article
QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.
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- Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311
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- Article
TOPLAM HİZMET KALİTESİNİN SERVQUAL ANALİZİ İLE ÖLÇÜMÜ: BANKACILIK SEKTÖRÜNDE BİR ARAŞTIRMA.
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- Electronic Journal of Social Sciences, 2013, v. 12, n. 44, p. 82
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- Article
Quality improvement strategy of islamic banking services in Indonesia through the integration of Servqual and Importance Performance Analysis (IPA).
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- Revista Espacios, 2019, v. 40, n. 30, p. 145
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- Article
Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.
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- Journal of Business Economics & Management, 2017, v. 18, n. 5, p. 974, doi. 10.3846/16111699.2017.1368034
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- Article
Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies.
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- International Journal of Tourism Research, 2013, v. 15, n. 2, p. 184, doi. 10.1002/jtr.884
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- Article
Developing A SERVQUAL-Based Scale for Measuring Student Satisfaction with Academic Service in Higher Education.
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- Education Quarterly Reviews, 2023, v. 6, n. 4, p. 146, doi. 10.31014/aior.1993.06.04.793
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- Article
Analysis of Improving the Quality of Outpatinent Service At Hospital X Through Triz Method (Theory of Inventive Problem Solving).
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- Jurnal Indonesia Sosial Teknologi, 2024, v. 5, n. 11, p. 5014, doi. 10.59141/jist.v5i11.1221
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- Article
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.
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- Journal of Management Information Systems, 2011, v. 28, n. 3, p. 85, doi. 10.2753/MIS0742-1222280303
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- Article
Generalized cross entropy method for analysing the SERVQUAL model.
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- Journal of Applied Statistics, 2015, v. 42, n. 3, p. 520, doi. 10.1080/02664763.2014.963526
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- Article
IMPROVING THE SERVICE WITH THE SERVQUAL METHOD.
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- Management Systems in Production Engineering, 2018, v. 26, n. 1, p. 60, doi. 10.2478/mspe-2018-0010
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- Article
Effects of rating criteria order on the halo effect in L2 writing assessment: a many-facet Rasch measurement analysis.
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- Language Testing in Asia, 2020, v. 10, n. 1, p. N.PAG, doi. 10.1186/s40468-020-00115-0
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- Article
Libraries' Nationwide Membership (Ghadir) Quality Assessment Using SERVQUAL: Co-Libraries' Perspective.
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- Iranian Journal of Information Processing & Management, 2012, v. 27, n. 1, p. 127
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- Article
ASSESSING CUSTOMERS' PERCEIVED SERVICE QUALITY IN PRIVATE SECTOR BANKS IN INDIA.
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- Serbian Journal of Management, 2014, v. 9, n. 1, p. 91, doi. 10.5937/sjm9-4511
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- Article
THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY.
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- Serbian Journal of Management, 2012, v. 7, n. 2, p. 219, doi. 10.5937/sjm7-1317
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- Article
Perceived Quality of Distance Education from the User Perspective.
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- Contemporary Educational Technology, 2014, v. 5, n. 2, p. 121
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- Article
GSM OPERATÖRLERİNDE HİZMET KALİTESİNİN SERVQUAL ÖLÇEĞİ İLE ÖLÇÜLMESİ: AFYONKARAHİSAR ÖRNEĞİ.
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- Zonguldak Karaelmas University Journal of Social Sciences, 2011, v. 7, n. 13, p. 221
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- Article
SERVQUAL VERSUS SERVPERF: MODELING CUSTOMER SATISFACTION AND LOYALTY AS A FUNCTION OF SERVICE QUALITY IN TRAVEL AGENCIES.
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- Studia Universitatis Babes-Bolyai, Oeconomica, 2013, v. 58, n. 3, p. 3
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- Article
APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES.
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- Studia Universitatis Babes-Bolyai, Negotia, 2016, v. 61, n. 4, p. 121
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- Article
THE EFFECT OF DEMOGRAPHICS AND TRAVEL FREQUENCY ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND BRAND LOYALTY IN THE CASE OF TRADITIONAL TRAVEL AGENCIES.
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- Studia Universitatis Babes-Bolyai, Negotia, 2013, v. 58, n. 3, p. 23
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- Article
FORECASTING THE STRUCTURE OF THE ROMANIAN AUDIT MARKET.
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- Studia Universitatis Babes-Bolyai, Negotia, 2013, v. 58, n. 3, p. 95
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- Article
ASSESSMENT OF THE QUALITY OF SERVICE PROVIDED BY A NATIONAL REGULATORY INSTITUTION.
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- South African Journal of Industrial Engineering, 2013, v. 24, n. 1, p. 29, doi. 10.7166/24-1-647
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- Article
A study of expected and perceived service quality in Croatian and Slovenian hotel industry.
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- European Journal of Tourism Research, 2013, v. 6, n. 1, p. 36, doi. 10.54055/ejtr.v6i1.115
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- Article
La evaluación de la calidad en el servicio: caso de estudio "Restaurant Familiar Los Fresnos".
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- Acta Universitaria, 2014, v. 24, n. 3, p. 35, doi. 10.15174/au.2014.503
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- Article
QUALITY ASSESSMENT IN HIGHER EDUCATION USING THE SERVQUAL MODEL.
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- Management: Journal of Contemporary Management Issues, 2015, v. 20, n. 1, p. 39
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- Article
ISTRAŽIVANJE KVALITETE USLUGA I NJEZIN UTJECAJ NA POTENCIJANU VJERNOST KUPCA U TRADICIONALNIM TURISTIČKIM AGENCIJAMA.
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- Acta Turistica, 2014, v. 26, n. 2, p. 131
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- Article
A new hybrid model for quality assessment of scientific conferences based on Rough BWM and SERVQUAL.
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- Scientometrics, 2019, v. 119, n. 1, p. 1, doi. 10.1007/s11192-019-03032-z
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- Article
Developing the Contextualized SERVQUAL Instrument for Measuring the Service Quality of Nepali Resorts: An Application of the Modified Delphi Technique.
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- SAGE Open, 2023, v. 13, n. 2, p. 1, doi. 10.1177/21582440231195952
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- Article
Editorial.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6
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- Article
The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28
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- Publication type:
- Article
Customer Perception Towards Pradhan Mantri Jan-Dhan Yojana (PMJDY): An Empirical Investigation from Slum-dwellers Perspective.
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- Millennial Asia: An International Journal of Asian Studies, 2024, v. 15, n. 3, p. 487, doi. 10.1177/09763996221118722
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- Article
Study Regarding Consumer Protection and Satisfaction on Tourism Services Market. Case Study: Romania Versus France.
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- 2015
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- Publication type:
- Case Study
The Quality of Hotel Services in Romania: an Application of the Servqual Model.
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- Ovidius University Annals, Series Economic Sciences, 2015, v. 15, n. 2, p. 261
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- Article
A Critical Review of Service Quality.
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- Ovidius University Annals, Series Economic Sciences, 2013, v. 13, n. 1, p. 736
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- Article
CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY.
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- International Journal for Quality Research, 2015, v. 9, n. 2, p. 265
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- Publication type:
- Article
Situation Analysis of Clinical Performance in Departments of Rafsanjan Dental School Based on Servqual Model in 2016- 2017Academic Year.
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- Journal of Rafsanjan University of Medical Sciences, 2017, v. 16, n. 4, p. 365
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- Article
Measuring Service Quality of Islamic Azad University of Mazandaran using SERVQUAL Model.
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- Iranian Journal of Management Studies, 2013, v. 6, n. 1, p. 101
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- Publication type:
- Article