Works matching IS 00222429 AND DT 2004 AND VI 68 AND IP 4


Results: 14
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    Customer Satisfaction and Shareholder Value.

    Published in:
    Journal of Marketing, 2004, v. 68, n. 4, p. 172, doi. 10.1509/jmkg.68.4.172.42723
    By:
    • Anderson, Eugene W.;
    • Fornell, Claes;
    • Mazvancheryl, Sanal K.
    Publication type:
    Article
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