Works matching DE "CUSTOMER service quality control"
Results: 59
La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
- Published in:
- Cuadernos de Administración, 2014, v. 30, n. 52, p. 54, doi. 10.25100/cdea.v30i52.30
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- Article
How to Avoid Six Common Customer Service Mistakes in the Dental Practice.
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- Compendium of Continuing Education in Dentistry (15488578), 2019, v. 40, n. 3, p. 142
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- Article
Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.
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- Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105
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- Article
THE INFLUENCE OF ORDER PICKING ZONE'S CONFIGURATION ON THE TIME OF THE ORDER PICKING PROCESS.
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- Econometrics / Ekonometria, 2014, v. 3, n. 45, p. 138, doi. 10.15611/ekt.2014.3.10
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- Article
THE PART OF RELIABILITY IN THE SERVQUAL SCALE: AN INVARIANCE ANALYSIS FOR CHAIN RESTAURANTS IN TAIWAN.
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- International Journal of Organizational Innovation, 2017, v. 9, n. 4, p. 222
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- Article
The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Customer Sentiment.
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- Quality Management Journal, 2012, v. 19, n. 2, p. 6, doi. 10.1080/10686967.2012.11918346
- Publication type:
- Article
Análisis de los factores determinantes de la calidad percibida del servicio prestado por una cooperativa de ahorro y crédito: una aplicación basada en modelos de ecuaciones estructurales.
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- INGENIARE - Revista Chilena de Ingeniería, 2013, v. 21, n. 2, p. 232
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- Article
Quality improvement strategy of islamic banking services in Indonesia through the integration of Servqual and Importance Performance Analysis (IPA).
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- Revista Espacios, 2019, v. 40, n. 30, p. 145
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- Article
Service design in hotels: A conceptual review.
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- Tourism (13327461), 2015, v. 63, n. 2, p. 225
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- Article
Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.
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- Theory, Methodology, Practice, 2023, v. 19, n. 1, p. 3, doi. 10.18096/TMP.2023.01.01
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- Article
MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.
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- Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343
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- Publication type:
- Article
QUALITY SERVICE IN THE HOSPITALITY INDUSTRY: ACHIEVING EFFECTIVE SERVICE PROCESSES AND DESIGNS.
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- Czech Hospitality & Tourism Papers, 2017, v. 13, n. 29, p. 56
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- Publication type:
- Article
A rough set approach for evaluating vague customer requirement of industrial product-service system.
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- International Journal of Production Research, 2013, v. 51, n. 22, p. 6681, doi. 10.1080/00207543.2013.832435
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- Article
Hard Cases.
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- 2016
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- Publication type:
- Essay
Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL.
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- Exacta, 2013, v. 11, n. 3, p. 249, doi. 10.5585/ExactaEP.v11n3.4404
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- Publication type:
- Article
ÜNİVERSİTE SPOR MERKEZLERİNDEKİ ALGILANAN HİZMET KALİTESİNİN İNCELENMESİ.
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- Nigde University Journal of Physical Education & Sport Sciences / Nigde Üniversitesi Beden Egitimi ve Spor Bilimleri Dergisi, 2011, v. 5, n. 3, p. 196
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- Publication type:
- Article
Managementul calităţii serviciilor în organizaţiile prestatoare de servicii IT.
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- Quality - Access to Success, 2010, v. 11, n. 9, p. 32
- Publication type:
- Article
QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.
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- Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311
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- Publication type:
- Article
Service Reboot.
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- 2016
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- Publication type:
- Editorial
How Angry Customer Complaints Influence Salesperson Commitment to Service Quality.
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- Journal of Marketing Theory & Practice, 2016, v. 24, n. 3, p. 265, doi. 10.1080/10696679.2016.1170521
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- Publication type:
- Article
THE ANTECEDENTS AND CONSEQUENCES OF CUSTOMER SATISFACTION IN TOURISM: A SYSTEMATIC LITERATURE REVIEW.
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- Tourism & Hospitality Management, 2018, v. 24, n. 1, p. 151, doi. 10.20867/thm.24.1.3
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- Publication type:
- Article
QUALITY-RELATED NEWS FROM AROUND THE WORLD.
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- Quality Progress, 2018, v. 51, n. 10, p. 13
- Publication type:
- Article
Achieving Customer Experience Excellence Through a Quality Management System.
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- 2017
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- Publication type:
- Book Review
Bibliometric Analysis of Collaborative Planning, Forecasting and Replenishment Concepts.
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- Journal of Academic Social Science Studies, 2023, v. 16, p. 305, doi. 10.29228/JASSS.71851
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- Publication type:
- Article
Structural Estimation of Callers' Delay Sensitivity in Call Centers.
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- Management Science, 2013, v. 59, n. 12, p. 2727, doi. 10.1287/mnsc.2013.1730
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- Publication type:
- Article
Signaling Quality via Queues.
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- Management Science, 2012, v. 58, n. 5, p. 876, doi. 10.1287/mnsc.1110.1454
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- Publication type:
- Article
Modeling Security-Check Queues.
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- Management Science, 2011, v. 57, n. 11, p. 1979, doi. 10.1287/mnsc.1110.1399
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- Publication type:
- Article
CUSTOMER SATISFACTION AND BEHAVIOUR AT RETAIL OUTLETS: AN ADAPTIVE FUZZY REGRESSION MODEL WITH LINGO BASED ANALYSIS.
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- Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2020, n. 2, p. 275, doi. 10.21272/mmi.2020.2-20
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- Article
A CLASSIC AND EFFECTIVE APPROACH TO INVENTORY MANAGEMENT.
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- International Journal of Industrial Engineering, 2013, v. 20, n. 5/6, p. 372
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- Publication type:
- Article
Simulation-based evolution of resupply and routing policies in rich vendor-managed inventory scenarios.
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- Central European Journal of Operations Research, 2013, v. 21, n. 2, p. 379, doi. 10.1007/s10100-011-0232-5
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- Publication type:
- Article
The establishment of a quality management system for the higher education industry.
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- Quality & Quantity, 2012, v. 46, n. 4, p. 1279, doi. 10.1007/s11135-011-9441-1
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- Article
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction.
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- International Journal of Human Resource Management, 2015, v. 26, n. 16, p. 2039, doi. 10.1080/09585192.2014.971848
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- Article
How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context.
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- Journal of International Marketing, 2018, v. 26, n. 4, p. 69, doi. 10.1177/1069031X18807473
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- Article
Controlling outsourced service delivery: managing service quality in business service triads.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1046, doi. 10.1080/14783363.2013.776766
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- Article
Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch.
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- Journal of Enterprise & Development (JED), 2022, v. 4, n. 1, p. 1, doi. 10.20414/jed.v4i1.4783
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- Publication type:
- Article
COMPARISON OF CUSTOMERS' PERCEPTION WITH REGARD TO SERVICE QUALITY IN PUBLIC AND PRIVATE INSURANCE COMPANIES USING SERVQUAL.
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- Delhi Business Review, 2012, v. 13, n. 2, p. 55, doi. 10.51768/dbr.v13i2.132201217
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- Publication type:
- Article
ATRIBUTOS IMPORTANTES PARA O CONSUMIDOR DE AUTOMÓVEIS: CLASSIFICAÇÃO EM UNÇÃO INSTRUMENTAL OU EXPRESSIVA.
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- Revista de Administração FACES Journal, 2012, v. 11, n. 1, p. 67
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- Publication type:
- Article
Toplam Kalite Yönetimi Uygulamalarının Finansal Olmayan Performans Algısı Üzerindeki Etkileri.
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- Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2012, v. 4, n. 3, p. 127
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- Publication type:
- Article
Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.
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- Journal of Business Economics & Management, 2017, v. 18, n. 5, p. 974, doi. 10.3846/16111699.2017.1368034
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- Publication type:
- Article
Aligning knowledge strategy and competitive strategy in small firms.
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- Journal of Business Economics & Management, 2015, v. 16, n. 3, p. 571, doi. 10.3846/16111699.2012.707623
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- Publication type:
- Article
An innovative service quality evaluation and improvement model.
- Published in:
- Service Industries Journal, 2018, v. 38, n. 3-4, p. 228, doi. 10.1080/02642069.2017.1389907
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- Publication type:
- Article
INTEGRATING SERVICE QUALITY WITH SYSTEM AND INFORMATION QUALITY: AN EMPIRICAL TEST IN THE E-SERVICE CONTEXT.
- Published in:
- MIS Quarterly, 2013, v. 37, n. 3, p. 777
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- Publication type:
- Article
Quality assessment of a network-based RTK GPS service in the UK.
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- Journal of Applied Geodesy, 2009, v. 3, n. 1, p. 25, doi. 10.1515/JAG.2009.003
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- Publication type:
- Article
Is It Possible to Retain Customer Loyalty When a Service Has Failed?
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- Human Factors & Ergonomics in Manufacturing & Service Industries, 2015, v. 25, n. 5, p. 599, doi. 10.1002/hfm.20579
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- Publication type:
- Article
Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.
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- Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev
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- Publication type:
- Article
MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.
- Published in:
- Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157
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- Publication type:
- Article
Investigating the differences in transfer passengers' perceptions of airport service quality.
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- Journal of Airport Management, 2011, v. 5, n. 4, p. 368, doi. 10.69554/qkuh4753
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- Publication type:
- Article
Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies.
- Published in:
- International Journal of Tourism Research, 2013, v. 15, n. 2, p. 184, doi. 10.1002/jtr.884
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- Publication type:
- Article
How Can Stressed Employees Deliver Better Customer Service?? The Underlying Self-Regulation Depletion Mechanism.
- Published in:
- Journal of Marketing, 2012, v. 76, n. 1, p. 119, doi. 10.1509/jm.10.0202
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- Publication type:
- Article
Comparing Human-to-Human and Human-to-AEA Communication in Service Encounters.
- Published in:
- Journal of Business Communication, 2013, v. 50, n. 1, p. 87, doi. 10.1177/0021943612465180
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- Publication type:
- Article