Works matching Customer Relationship Management

Results: 4475

CRM (CUSTOMER RELATIONSHIP MANAGEMENT) KAVRAMI ÜZERİNE YAPILAN ÇALIŞMALARIN VOSVIEWER İLE BİBLİYOMETRİK ANALİZİ.

Published in:

Journal of the Cukurova University Institute of Social Sciences, 2024, v. 33, n. 1, p. 312, doi. 10.35379/cusosbil.1396955

By:

KESTANE, Serpil ÜNAL

Publication type:

Article

USE OF MOBILE APPLICATIONS AND CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AS COMPETITIVE STRATEGIES ALIGNED WITH THE THEORY OF DYNAMIC CAPABILITIES.

Published in:

Revista Ibero-Americana de Estratégia (RIAE), 2024, v. 23, n. 3, p. 1, doi. 10.5585/2024.25741

By:

Alves dos Santos, Sara Cristina;
Antônio Maccari, Emerson;
Terezinha Kniess, Cláudia

Publication type:

Article

MANAGEMENT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TECHNOLOGICAL ATTRIBUTES IN BRAZIL: A B2B RELATIONSHIP IN THE SOFTWARE-MEDIA DEVELOPMENT SECTOR.

Published in:

Revista de Administração FACES Journal, 2014, v. 13, n. 4, p. 39

By:

Brambilla, Flávio Régio;
Dalmarco, Gustavo

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT. STRATEGY AND SYSTEM PERSPECTIVES.

Published in:

Business Informatics / Informatyka Ekonomiczna, 2020, v. 3, n. 57, p. 34, doi. 10.15611/ie.2020.3.03

By:

Czopek, Miłosz;
Kazusek, Marta

Publication type:

Article

THE INFLUENCE OF SERVICE QUALITY, CUSTOMER RELATIONSHIP MANAGEMENT (CRM), AND IMAGE ON PATIENT SATISFACTION AND SERVICE MARKETING PERFORMANCE AT A TYPE B PRIVATE HOSPITAL IN MAKASSAR.

Published in:

Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2024, v. 18, n. 7, p. 1, doi. 10.24857/rgsa.v18n7-055

By:

Mora;
Mahfudnurnajamuddin;
Amir;
Damis, Hasanuddin

Publication type:

Article

The TQM extension: Total customer relationship management.

Published in:

Total Quality Management & Business Excellence, 2010, v. 21, n. 1, p. 79, doi. 10.1080/14783360903492678

By:

Su, Chun-Hsien;
Tsai, August;
Hsu, Chu-Ling

Publication type:

Article

عالقة وتأثير تقنيات إدارة عالقات الزبون في جودة الخدمة: دراسة استطالعية في دائرة بلدية الدورة

Published in:

Journal of Techniques, 2023, v. 5, n. 1, p. 208, doi. 10.51173/jt.v5i1.853

By:

إيمان ياسين أحمد;
عامر عبد اللطيف العامري;
نور باسم عبد

Publication type:

Article

Exploring Social Customer Relationship Management Adoption in Micro, Small and Medium-Sized Enterprises.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2020, v. 15, n. 2, p. 38, doi. 10.4067/S0718-18762020000200104

By:

Marolt, Marjeta;
Zimmermann, Hans-Dieter;
Žnidaršič, Anja;
Pucihar, Andreja

Publication type:

Article

واقع تطبيق إدارة العلاقة مع الزبائن لدى مكاتب الأطباء مدينة ورقلة من وجهة نظر الزبون

Published in:

Algerian Business Performance Review ABPR, 2023, v. 12, n. 1, p. 105

By:

عادل شطاط;
حكيم بن جروة

Publication type:

Article

A Conceptual Framework Based on PLS-SEM Approach for Sustainable Customer Relationship Management in Enterprise Software Development: Insights from Developers.

Published in:

Sustainability (2071-1050), 2024, v. 16, n. 6, p. 2507, doi. 10.3390/su16062507

By:

Khattak, Kausar-Nasreen;
Hassan, Zohaib;
Shehryar Ali Naqvi, Syed;
Khan, Muhammad Abbas;
Qayyum, Faiza;
Ullah, Inam

Publication type:

Article

Customer Relationship Management Implementation and its Implication to Customer Loyalty in Hospitality Industry.

Published in:

JDM: Jurnal Dinamika Manajemen, 2017, v. 8, n. 1, p. 92, doi. 10.15294/jdm.v8i1.10414

By:

Hardjono, Budiono;
Lai Pooi San

Publication type:

Article

Customer Relationship Management: Transcending the Indian Banking Industry.

Published in:

ANWESH: International Journal of Management & Information Technology, 2022, v. 7, n. 2, p. 47

By:

Chaturvedi, Pritha

Publication type:

Article

Pengaruh Customer Relationship Management dan Kualitas Pelayanan Terhadap Kepercayaan Pasien (Studi Kasus di Rumah Sakit Hermina Pasteur Bandung).

Published in:

Journal of Syntax Literate, 2025, v. 10, n. 6, p. 1, doi. 10.36418/syntax-literate.v10i6.59145

By:

Kusumahwardani, Dessiana;
Tresnati, Ratih;
Respati, Titik

Publication type:

Article

A Conceptual Model of Factors Influencing Customer Relationship Management in Global Software Development: A Client Perspective.

Published in:

Applied Sciences (2076-3417), 2022, v. 12, n. 15, p. 7851, doi. 10.3390/app12157851

By:

Khattak, Kausar-Nasreen;
Ahmed, Mansoor;
Iqbal, Naeem;
Khan, Murad-Ali;
Imran;
Kim, Jungsuk

Publication type:

Article

THE IMPORTANCE OF COMPATIBILITY OF CUSTOMER RELATIONSHIP MANAGEMENT, E-MARKETING, AND E-COMMERCE INFORMATION SYSTEMS TO IMPROVE BUSINESS EFFICIENCY.

Published in:

Textile Industry / Tekstilna Industrija, 2024, v. 72, n. 4, p. 51, doi. 10.5937/tekstind2404051D

By:

Dimitrijević, Dragan;
Dimitrijević, Natalija;
Adamović, Živoslav

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN OCCUPATIONAL SAFETY & HEALTH COMPANIES: RESEARCH ON PRACTICE AND PRELIMINARY DESIGN SOLUTION.

Published in:

Interdisciplinary Description of Complex Systems, 2011, v. 9, n. 2, p. 101

By:

Fabac, Robert;
Mance, Ivan

Publication type:

Article

WPROWADZENIE SYSTEMU ZARZĄDZANIA RELACJAMI Z KLIENTAMI W MAŁYCH I ŚREDNICH PRZEDSIĘBIORSTWACH.

Published in:

Management & Quality / Zarządzanie i Jakość, 2024, v. 6, n. 2, p. 138

By:

KRUPSKA, Katarzyna

Publication type:

Article

Les enjeux de la Gestion de la Relation Client au sein d’une entreprise de services. Illustration à travers le cas d’Algérie Télécom .

Published in:

Roa Iktissadia Review, 2022, v. 12, n. 2, p. 165

By:

Nabila, BOUBAGHELA-CHIKH

Publication type:

Article

THE LEVEL OF CORRELATION BETWEEN CULTURAL VALUES AND SYSTEM OF CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Technical Gazette / Tehnički Vjesnik, 2013, v. 20, n. 6, p. 1037

By:

Milisavljević, Stevan;
Mitrović, Slavica;
Nešić, Leposava Grubić;
Šimunović, Goran;
Kozak, Dražan;
Antić, Aco

Publication type:

Article

Research trends analysis by comparing data mining and customer relationship management through bibliometric methodology.

Published in:

Scientometrics, 2011, v. 87, n. 3, p. 425, doi. 10.1007/s11192-011-0353-6

By:

Tsai, Hsu-Hao

Publication type:

Article

Boosting customer loyalty through marketing distribution, customer experience management and customer relationship management.

Published in:

Acta Logistica (AL), 2024, v. 11, n. 3, p. 441, doi. 10.22306/al.v11i3.530

By:

Badawi, Badawi;
Muafi, Muafi

Publication type:

Article

The Effect of Customer Relationship Management Capabilities on Organizational Performance.

Published in:

Gharee for Economics & Administration Sciences, 2024, v. 20, n. 2, p. 113

By:

Mahmood Alkhafagi, Yasir Adil;
AlZubaidie, Samaa Ali

Publication type:

Article

The impact of application of customer relationship management principles on customer satisfaction in attracting visual deposits of Mellat Bank.

Published in:

International Journal of Scientific Management & Development, 2015, v. 3, n. 5, p. 365

By:

Saghari, Sam;
Saghari, Majid

Publication type:

Article

THE PERFORMANCE OF RETAILING MIX AND CUSTOMER RELATIONSHIP MANAGEMENT FOR INCREASING CUSTOMER VALUE AND CORPORATE IMAGE OF PERTAMINA GASOLINE STATION FOR PUBLIC USE ( A Survey on Pertamina of Gasolin Station For Public Use Customer in Job Region I ).

Published in:

Journal of Global Management, 2013, v. 6, n. 1, p. 77

By:

Rachmawati, Mariana

Publication type:

Article

DIMENSIONS OF CUSTOMER RELATIONSHIP MANAGEMENT IN THE TUNISIAN TOURISM CONTEXT.

Published in:

Journal of Tourism Challenges & Trends, 2014, v. 7, n. 2, p. 27

By:

RIADH, Wesleti;
BAHRI-AMMARI, Nedra

Publication type:

Article

Does AI control or support? Power shifts after AI system implementation in customer relationship management.

Published in:

Journal of Decision Systems, 2023, v. 32, n. 3, p. 542, doi. 10.1080/12460125.2022.2066051

By:

Monod, Emmanuel;
Lissillour, Raphael;
Köster, Antonia;
Jiayin, Qi

Publication type:

Article

ANTECEDENTS OF CUSTOMER RELATIONSHIP MANAGEMENT CAPABILITIES.

Published in:

Annals of the University of Oradea, Economic Science Series, 2015, v. 24, n. 1, p. 1285

By:

Tuleu, Daniela

Publication type:

Article

ANTECEDENTS OF CUSTOMER RELATIONSHIP MANAGEMENT CAPABILITIES.

Published in:

Annals of the University of Oradea, Economic Science Series, 2015, v. 24, p. 141

By:

Tuleu, Daniela

Publication type:

Article

Understanding social customer relationship management adoption: qualitative insights.

Published in:

Journal of Strategic Marketing, 2023, v. 31, n. 2, p. 421, doi. 10.1080/0965254X.2021.1923056

By:

Gamage, Thilini Chathurika;
Gnanapala, Athula;
Ashill, Nicholas J

Publication type:

Article

Customer relationship management strategic application and organizational effectiveness: an empirical investigation.

Published in:

Journal of Strategic Marketing, 2009, v. 17, n. 1, p. 75, doi. 10.1080/09652540802619301

By:

Elmuti, Dean;
Jia, Heather;
Gray, Dane

Publication type:

Article

THE DEVIL AND CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Journal of Cultural Economy, 2010, v. 3, n. 3, p. 339, doi. 10.1080/17530350.2010.506320

By:

Knox, Hannah;
O'Doherty, Damian;
Vurdubakis, Theo;
Westrup, Chris

Publication type:

Article

Social customer relationship management: a customer perspective.

Published in:

Journal of Hospitality Marketing & Management, 2021, v. 30, n. 6, p. 673, doi. 10.1080/19368623.2021.1884162

By:

Dewnarain, Senika;
Ramkissoon, Haywantee;
Mavondo, Felix

Publication type:

Article

Social customer relationship management: An integrated conceptual framework.

Published in:

Journal of Hospitality Marketing & Management, 2019, v. 28, n. 2, p. 172, doi. 10.1080/19368623.2018.1516588

By:

Dewnarain, Senika;
Ramkissoon, Haywantee;
Mavondo, Felix

Publication type:

Article

Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry.

Published in:

Information Systems Research, 2023, v. 34, n. 2, p. 442, doi. 10.1287/isre.2022.1159

By:

Al Balawi, Ramah;
Hu, Yuheng;
Qiu, Liangfei

Publication type:

Article

The use of social customer relationship management by building contractors: evidence from Tasmania.

Published in:

Construction Management & Economics, 2016, v. 34, n. 4/5, p. 302, doi. 10.1080/01446193.2015.1133919

By:

Swarts, Kevin M.;
Lehman, Kim;
Lewis, Gemma K.

Publication type:

Article

Establishing customer relationship management framework in nursing homes.

Published in:

Total Quality Management & Business Excellence, 2005, v. 16, n. 5, p. 607, doi. 10.1080/14783360500077559

By:

Cheng, Bor-Wen;
Chang, Chun-Lang;
Liu, I-Sheng

Publication type:

Article

A novel hybrid intelligent technique to enhance customer relationship management in online food delivery system.

Published in:

Multimedia Tools & Applications, 2022, v. 81, n. 20, p. 28583, doi. 10.1007/s11042-022-12877-1

By:

Jha, Rohini

Publication type:

Article

The Impact of Customer Relationship Management on Sustainable Competitive Advantage Mediator Brand Citizenship Behavior: An Analytical Study in a Sample of Iraqi Banks.

Published in:

Journal of Economics & Administrative Sciences, 2024, v. 30, n. 141, p. 54, doi. 10.33095/w73her12

By:

alchalabi, Alzahraa Sabah;
Chitheer, Saadoon Hammood

Publication type:

Article

Differentiated Customer Relationship Management – A Tool for Increasing Enterprise Competitiveness.

Published in:

Management Systems in Production Engineering, 2022, v. 30, n. 2, p. 163, doi. 10.2478/mspe-2022-0020

By:

Čierna, Helena;
Sujová, Erika

Publication type:

Article

SUSTAINABILITY IN MARKETING THROUGH CUSTOMER RELATIONSHIP MANAGEMENT IN A TELECOMMUNICATION COMPANY.

Published in:

Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2019, n. 4, p. 194, doi. 10.21272/mmi.2019.4-16

By:

Hitka, Milos;
Pajtinkova-Bartakova, Gabriela;
Lorincova, Silvia;
Palus, Hubert;
Pinak, Andrej;
Lipoldova, Martina;
Krahulcova, Martina;
Slastanova, Nikola;
Gubiniova, Katarina;
Klaric, Kristina

Publication type:

Article

KONAKLAMA İŞLETMELERİNDE SOSYAL MÜŞTERİ İLİŞKİLERİ YÖNETİMİ YETENEKLERİ VE İŞLETME PERFORMANSI: FETHİYE VE MARMARİS BÖLGELERİNDE BİR UYGULAMA.

Published in:

International Journal of Management Economics & Business / Uluslararası Yönetim İktisat ve İşletme Dergisi, 2020, v. 16, n. 1, p. 199, doi. 10.17130/ijmeb.700840

By:

ERGÜN, Emre;
BÜYÜKER İŞLER, Didar

Publication type:

Article

EXPERT SYSTEMS AND THEIR INFLUENCE ON CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Proceedings of the Faculty of Economics in East Sarajevo / Zbornik Radova Ekonomskog Fakulteta u Istočnom Sarajevu, 2010, n. 4, p. 273

By:

Stjepanović, Željko

Publication type:

Article

Müşteri Değerinin, Müşteri Tatmini, Marka Sadakati ve Müşteri İlişkileri Yönetimi Performansı Üzerindeki Etkilerinin İncelenmesine Yönelik Bir Araştırma.

Published in:

Business & Economics Research Journal, 2013, v. 4, n. 2, p. 37

By:

Onaran, Berrin;
Atıl Bulut, Zeki;
Özmen, Alparslan

Publication type:

Article

RYŠIŲ SU KLIENTAIS VALDYMO SISTEMOS TAIKYMO PRIVALUMAI IR TRŪKUMAI LIETUVOS VIEŠOJO JUDRIOJO TELEFONO RYŠIO ORGANIZACIJOSE.

Published in:

Management / Vadyba (16487974), 2011, v. 18, n. 1, p. 53

By:

Vrubliauskienė, Laura Uturytė;
Linkevičius, Mantas

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON.

Published in:

RAM. Mackenzie Management Review / RAM. Revista de Administração Mackenzie, 2017, v. 18, n. 3, p. 42, doi. 10.1590/1678-69712017/administracao.v18n3p42-69

By:

DEMO, GISELA;
DE MORAIS WATANABE, ELUIZA ALBERTO;
CHAUVET, DANIELLE CHRISTINE VASCONCELOS;
ROZZETT, KÉSIA

Publication type:

Article

Customer relationship management strategies of selected resorts in Cavite: A pandemic situationer.

Published in:

International Research Journal of Science, Technology, Education, & Management (IRJSTEM), 2022, v. 2, n. 4, p. 104, doi. 10.5281/zenodo.7560192

By:

Mendoza, Xavier Lawrence D.;
Espejon, Rangie O.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT AND ITS IMPACT ON PATIENT SATISFACTION: A QUANTITATIVE STUDY IN LEBANON.

Published in:

Business Excellence & Management, 2022, v. 12, n. 2, p. 35, doi. 10.24818/beman/2022.12.2-03

By:

HAMADE, Layal

Publication type:

Article

دور جهدة حياة العسل والدعادة التشغيسية في تحدين إدارة علاقات الزبهن: بحث تحليلي في عيشة من فشادق الدرجة السستازة في بغداد.

Published in:

Journal of Baghdad College of Economic Sciences University, 2021, n. 63, p. 245

By:

عشٜ ػ ٍٟ عؼ ١ذ ا ؼٌ
َد. س أ أصش صبش;
د. عاسة ػ ٍٟ عؼ ١ذ ا &

Publication type:

Article

Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service.

Published in:

Cogent Engineering, 2018, v. 5, n. 1, p. 1, doi. 10.1080/23311916.2018.1462755

By:

Chiranjeevi, H. S.;
Shenoy, Manjula K.;
Sundar, D. Syam

Publication type:

Article

Examining customer relationship management from a management fashion perspective.

Published in:

Cogent Business & Management, 2016, v. 3, n. 1, p. 1, doi. 10.1080/23311975.2016.1161285

By:

Madsen, Dag Øivind;
Johanson, Daniel;
Nisar, Tahir

Publication type:

Article