Works matching AU Keiningham, Timothy

Results: 33

Understanding Segment-specific Key Drivers to Guide Strategy: The Impact of Value on Key Drivers of Relative Satisfaction.

Published in:

Journal of Creating Value, 2022, v. 8, n. 2, p. 284, doi. 10.1177/23949643221117661

By:

Perkins-Munn, Tiffany;
Evans, Heather;
Buoye, Alexander;
Rubin, Dan;
Keiningham, Timothy;
Aksoy, Lerzan

Publication type:

Article

Operationalizing Relative Customer Value.

Published in:

Journal of Creating Value, 2017, v. 3, n. 2, p. 184, doi. 10.1177/2394964317721811

By:

Keiningham, Timothy;
Aksoy, Lerzan;
Cadet, Fabienne

Publication type:

Article

Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule.

Published in:

Journal of Creating Value, 2016, v. 2, n. 1, p. 92, doi. 10.1177/2394964316630403

By:

Aksoy, Lerzan;
Keiningham, Timothy L.;
Buoye, Alexander;
Ball, Joan

Publication type:

Article

An investigation of the cross-national determinants of customer satisfaction.

Published in:

Journal of the Academy of Marketing Science, 2011, v. 39, n. 2, p. 198, doi. 10.1007/s11747-010-0232-3

By:

Morgeson III, Forrest V.;
Mithas, Sunil;
Keiningham, Timothy L.;
Aksoy, Lerzan

Publication type:

Article

Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination.

Published in:

Journal of Service Research, 2024, v. 27, n. 4, p. 475, doi. 10.1177/10946705231220463

By:

Keiningham, Timothy;
Aksoy, Lerzan;
Buoye, Alexander;
Yan, An;
Morgeson III, Forrest V.;
Woodall, Gina;
Larivière, Bart

Publication type:

Article

Sustainable Service.

Published in:

Journal of Service Research, 2024, v. 27, n. 1, p. 3, doi. 10.1177/10946705231208259

By:

Keiningham, Timothy;
Aksoy, Lerzan;
Malthouse, Edward

Publication type:

Article

Service Safety in the Pandemic Age.

Published in:

2020

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Aksoy, Lerzan;
Keiningham, Timothy L.

Publication type:

Editorial

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature.

Published in:

Journal of Service Research, 2020, v. 23, n. 4, p. 433, doi. 10.1177/1094670520928390

By:

De Keyser, Arne;
Verleye, Katrien;
Lemon, Katherine N.;
Keiningham, Timothy L.;
Klaus, Philipp

Publication type:

Article

A Five-Component Customer Commitment Model.

Published in:

Journal of Service Research, 2015, v. 18, n. 4, p. 433, doi. 10.1177/1094670515578823

By:

Keiningham, Timothy L.;
Frennea, Carly M.;
Aksoy, Lerzan;
Buoye, Alexander;
Mittal, Vikas

Publication type:

Article

Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry.

Published in:

Journal of Service Research, 2014, v. 17, n. 4, p. 415, doi. 10.1177/1094670514538119

By:

Keiningham, Timothy L.;
Morgeson, Forrest V.;
Aksoy, Lerzan;
Williams, Luke

Publication type:

Article

Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network.

Published in:

Journal of Service Research, 2011, v. 14, n. 3, p. 355, doi. 10.1177/1094670511404392

By:

Aksoy, Lerzan;
Buoye, Alexander;
Cooil, Bruce;
Keiningham, Timothy L.;
Paul, DeDe;
Volinsky, Chris

Publication type:

Article

The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach.

Published in:

Journal of Service Research, 2009, v. 11, n. 3, p. 277, doi. 10.1177/1094670508328984

By:

Cooil, Bruce;
Aksoy, Lerzan;
Keiningham, Timothy L.;
Maryott, Kiersten M.

Publication type:

Article

Forward-Looking Focus: Can Firms Have Adaptive Foresight?

Published in:

Journal of Service Research, 2006, v. 9, n. 2, p. 168, doi. 10.1177/1094670506293731

By:

Zeithaml, Valarie A.;
Bolton, Ruth N.;
Deighton, John;
Keiningham, Timothy L.;
Lemon, Katherine N.;
Petersen, J. Andrew

Publication type:

Article

Actual Purchase as a Proxy for Share of Wallet.

Published in:

Journal of Service Research, 2005, v. 7, n. 3, p. 245, doi. 10.1177/1094670504271149

By:

Perkins-Munn, Tiffany;
Aksoy, Lerzan;
Keiningham, Timothy L.;
Estrin, Demitry

Publication type:

Article

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment.

Published in:

Journal of Service Research, 2003, v. 6, n. 1, p. 37, doi. 10.1177/1094670503254275

By:

Keiningham, Timothy L.;
Perkins-Munn, Tiffany;
Evans, Heather

Publication type:

Article

Choosing the Less Satisfying Option: Investigating Customers' Lender Selection Decisions.

Published in:

Review of Business, 2016, v. 37, n. 2, p. 46

By:

Keiningham, Timothy L.;
Aksoy, Lerzan;
Buoye, Alexander;
Ball, Joan

Publication type:

Article

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego.

Published in:

Marketing Science, 2008, v. 27, n. 3, p. 531, doi. 10.1287/mksc.1070.0292

By:

Keiningham, Timothy L.;
Aksoy, Lerzan;
Cooil, Bruce;
Andreassen, Tor Wallin

Publication type:

Article

Return on Quality at Chase Manhattan Bank.

Published in:

Interfaces, 1999, v. 29, n. 2, p. 62, doi. 10.1287/inte.29.2.62

By:

Rust, Roland T.;
Keiningham, Timothy;
Clemens, Stephen;
Zahorik, Anthony

Publication type:

Article

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World.

Published in:

Journal of Marketing, 2025, v. 89, n. 2, p. 1, doi. 10.1177/00222429241258495

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Keiningham, Timothy;
Aksoy, Lerzan;
Andreassen, Tor W.

Publication type:

Article

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship.

Published in:

Journal of Marketing, 2020, v. 84, n. 5, p. 79, doi. 10.1177/0022242920929029

By:

Morgeson III, Forrest V.;
Hult, G. Tomas M.;
Mithas, Sunil;
Keiningham, Timothy;
Fornell, Claes

Publication type:

Article

The Long-Term Stock Market Valuation of Customer Satisfaction.

Published in:

Journal of Marketing, 2008, v. 72, n. 4, p. 105, doi. 10.1509/jmkg.72.4.105

By:

Aksoy, Lerzan;
Cooil, Bruce;
Groening, Christopher;
Keiningham, Timothy L;
Yalçın, Atakan

Publication type:

Article

A Longitudinal Examination of Net Promoter and Firm Revenue Growth.

Published in:

Journal of Marketing, 2007, v. 71, n. 3, p. 39, doi. 10.1509/jmkg.71.3.39

By:

Keiningham, Timothy L;
Cooil, Bruce;
Andreassen, Tor Wallin;
Aksoy, Lerzan

Publication type:

Article

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics.

Published in:

Journal of Marketing, 2007, v. 71, n. 1, p. 67, doi. 10.1509/jmkg.71.1.067

By:

Cooil, Bruce;
Keiningham, Timothy L.;
Aksoy, Lerzan;
Hsu, Michael

Publication type:

Article

Return on quality (ROQ): Making service quality financially accountable.

Published in:

Journal of Marketing, 1995, v. 59, n. 2, p. 58, doi. 10.1177/002224299505900205

By:

Rust, Roland T.;
Zahorik, Anthony J.;
Keiningham, Timothy L.

Publication type:

Article

Building service businesses in Africa: Introducing the business builder model.

Published in:

Thunderbird International Business Review, 2020, v. 62, n. 1, p. 5, doi. 10.1002/tie.22094

By:

Aksoy, Lerzan;
Allerstorfer, Peter;
Cadet, Fabienne;
Cook, Paul;
Keiningham, Timothy;
Koser, Manuel

Publication type:

Article

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries.

Published in:

Journal of Interactive Marketing, 2013, v. 27, n. 1, p. 74, doi. 10.1016/j.intmar.2012.09.003

By:

Aksoy, Lerzan;
Buoye, Alexander;
Aksoy, Pelin;
Larivière, Bart;
Keiningham, Timothy L.

Publication type:

Article

THE BOTTOM LINE ON QUALITY.

Published in:

Financial Executive, 1994, v. 10, n. 5, p. 50

By:

KEININGHAM, TIMOTHY L.;
RUST, ROLAND T.;
WEEMS, M. MARSHALL

Publication type:

Article

Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels.

Published in:

Journal of Marketing Research (JMR), 2016, v. 53, n. 1, p. 91, doi. 10.1509/jmr.12.0143

By:

LARIVIÈRE, BART;
KEININGHAM, TIMOTHY L.;
AKSOY, LERZAN;
YALÇIN, ATAKAN;
MORGESON III, FORREST V.;
MITHAS, SUNIL

Publication type:

Article

Objectives of Customer Centric Approaches in Relationship Marketing.

Published in:

Journal of Relationship Marketing, 2008, v. 6, n. 3/4, p. 1, doi. 10.1300/J366v06n03_01

By:

Aksoy, Lerzan;
Keiningham, Timothy L.;
Bejou, David

Publication type:

Article

Approaches to Customer Segmentation.

Published in:

Journal of Relationship Marketing, 2008, v. 6, n. 3/4, p. 9, doi. 10.1300/J366v06n03_02

By:

Cooil, Bruce;
Aksoy, Lerzan;
Keiningham, Timothy L.

Publication type:

Article

The Future of Managing Customers as Assets.

Published in:

Journal of Relationship Marketing, 2006, v. 5, n. 2/3, p. 133, doi. 10.1300/J366v05n02_08

By:

Keiningham, Timothy L.;
Aksoy, Lerzan;
Bejou, David

Publication type:

Article

How Customer Lifetime Value Is Changing How Business Is Managed.

Published in:

Journal of Relationship Marketing, 2006, v. 5, n. 2/3, p. 1, doi. 10.1300/J366v05n02_01

By:

Keiningham, Timothy L.;
Aksoy, Lerzan;
Bejou, David

Publication type:

Article

Approaches to the Measurement and Management of Customer Value.

Published in:

Journal of Relationship Marketing, 2006, v. 5, n. 2/3, p. 37, doi. 10.1300/J366v05n02_03

By:

Keiningham, Timothy L.;
Aksoy, Lerzan;
Bejou, David

Publication type:

Article